Customer Service Representative
Resume:
Tiffany McCargo
Customer Service Representative
Lynchburg, VA 24504
*******************@***********.***
Professional Summary
I am a hardworking, self-driven, enthusiastic individual. I strive to do my best in every aspect of life. Setting goals and accomplishing them is my best asset. I am a fast learner and I excel very well. Willing to relocate to: Roanoke, VA - Bedford, VA - Forest, VA Authorized to work in the US for any employer
Work Experience
Patient Service Coordinator
MyEyeDr-Lynchburg, VA
Present
• Provided exceptional customer service to patients, ensuring a positive experience throughout their visit
• Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries
• Verified insurance coverage and obtained necessary authorizations for medical services, minimizing billing errors
• Maintained accurate patient records by updating personal information, medical history, and treatment plans in the electronic health record system
• Addressed patient concerns and resolved issues promptly and professionally, escalating complex matters to appropriate departments when necessary
• Assisted with the check-in process by verifying patient demographics, collecting co-payments, and explaining office policies
• Collaborated with healthcare providers to coordinate referrals for specialty care or diagnostic tests as required by patients' treatment plans
• Educated patients on available financial assistance programs and facilitated enrollment processes to ensure access to affordable healthcare services
• Managed incoming/outgoing correspondence such as emails, faxes, and mailings related to patient inquiries or requests for medical records
• Performed administrative tasks including filing documents, organizing charts, and maintaining cleanliness of the reception area
Front End Customer Service Representative
Walmart Store 1486-Farmville, VA
October 2023 to December 2023
• Greet customers
• Cash Handling
• Debit/Credit/Gift card Transactions
• Refunds/Exchanges
• Bill Pay
• Money Order Purchases
• Money Receive/Transfer Services
Customer Service Representative
Virginia Department of Motor Vehicles-Farmville, VA May 2023 to August 2023
• Assisted customers with a warm and professional attitude
• Processed customer transactions
• Assisted customers with questions
Customer Service Representative
Symphony Placements-Remote
December 2022 to February 2023
• Provided assistance to clients
• Answered phone and assisted customers with changes
• Created customer appointments
• Scheduled reservations for customers
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Operated the live chat
• Explain and provide information about benefits and programs
• Customer service for state of Maryland DSS
Corrections Officer
Rustburg Corrections Unit-Rustburg, VA
July 2022 to August 2022
• Enforce rules and keep order within jails or prisons
• Supervise activities of inmates
• Inspect facilities to ensure that they meet security and safety standards
• Search inmates for contraband items
• Report on inmate conduct
• Escort and transport inmates
Direct Support Specialist
Virginia Department of Motor Vehicles-Altavista, VA January 2022 to April 2022
• Assist with online accounts
• Greet customers
• Remote
• Answer phone and service customers with their needs
• Assist with transcripts and transcript purchases
• Verify customer accounts
• Serve customers with excellent customer service
Customer Service Representative (Remote)
Pear Staffing-Virginia
November 2021 to January 2022
• Provided assistance to clients
• Answered phone and assisted customers with changes
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Provided excellent technical support
Sales Representative
Bath & Body Works-Lynchburg, VA
November 2021 to November 2021
• Established and maintained relationships with customers
• Sold Bath and Body Works fragrances, candles, soaps, and sanitizers
• Identified sales opportunities and acted on leads
• Confirmed emails, phone numbers and contact information
• Seasonal position
Sales Representative
ADCOMM DigiTel-Lynchburg, VA
July 2020 to August 2020
• Responsible for retail sales
• Performed onsite, in-store retail sales
• Handled all prospective customer correspondence, including calls and sms
• Built personal relationships with clients and customers
• Verified customer personal information
• Resolved register transaction issues
• Handled and followed up on escalations
• Provided customer support
• Provided exceptional customer service
• Stocked shelves
• Negotiated and completed purchasing contracts
Corrections Officer
Lunenburg Correctional Center-Victoria, VA
October 2018 to February 2019
Officers provide security over adult offenders at the institution and while in transport; supervise the daily activities of offenders while observing and recording their behavior and movement to ensure their safe and secure confinement. They interact with the visitors, staff, offenders and public to maintain orderly and secure operations.
Customer Service Representative
STARTEK-Lynchburg, VA
June 2018 to August 2018
Ensure that the customer is happy and the restaurant is compensated for a job well done, call and ensure that upcharges are secure and curate, refund dividends that are requested, make sure customers and restaurants are happy and satisfied!
Server/Waiter
Huddle House-Farmville, VA
March 2018 to May 2018
Greet Customers, Serve With a Smile, Make Customers Happy and Willing to Return, Cleaning of restaurant and restrooms, stocking of products and food Cashier
Hardees-Blackstone, VA
March 2017 to July 2017
Greet Customers, Cash Handling, Debit/Credit/Gift Card Transactions, Preparing Orders, Cleaning of Restaurant and Restrooms
Safety and Security Officer
VA Center for Behavioral Rehab
March 2015 to April 2016
Responsibilities
Monitor residents and their movement around the facility, control booth operation, log movement of residents throughout the facility, maintain a safe and secure environment for residents and fellow coworkers
Accomplishments
Smarter and sharper people skills, more patience, ability to work with special needs and mentally challenged people
Skills Used
People skills, Interpersonal skills, Computer skills Cashier
Dollar General-Charlotte Court House, VA
March 2012 to June 2012
Greet customers, Cash Handling, Debit/Credit Card Transactions, Stocking of store, Cleaning of store Education
Advanced Diploma
Randolph Henry High School - Charlotte Court House, VA September 2005 to May 2009
Skills
• Microsoft Office (10+ years)
• Interpersonal Skills (10+ years)
• People Skills (10+ years)
• CSR (10+ years)
• Call Center (5 years)
• Customer Service (10+ years)
• Customer Care (10+ years)
• Data Entry (4 years)
• CPR
• Computer Skills (10+ years)
• Excel (10+ years)
• Time Management (10+ years)
• Cash Handling (10+ years)
• Cashier (10+ years)
• Security (4 years)
• Autism Experience (4 years)
• CCTV (2 years)
• Special Needs (4 years)
• Meal Preparation (1 year)
• Retail Sales (5 years)
• Communications (10+ years)
• Surveillance (5 years)
• Windows (10+ years)
• Developmental Disabilities Experience (4 years)
• Microsoft Excel (10+ years)
• Front desk (3 years)
• Microsoft Word (10+ years)
• Sales
• iOS
• Merchandising
• Upselling
• SharePoint
• Google Docs
• Telemarketing
• Microsoft Powerpoint
• Writing Skills
• Telecommunication (4 years)
• English
• Mobile devices
• Filing
• Live chat
• Customer service
• Windows
• Android
• Operating Systems
• Technical Support
• Help Desk
• Customer service
• Upselling
• Inside sales
• Cash handling
• Sales
• Cash register
• Typing
• Retail sales
• Mobile devices
• Technical support
• Windows
• Salesforce
• Mac OS
• HIPAA
• Financial services
• Guest services
• Help desk
• Front desk
• iOS
• Android
• Serving
• Security
• SharePoint
• Google Docs
• Ethernet
• VPN
• LAN
• Operating systems
• Merchandising
• Data collection
• Group home
• Caregiving
• Home care
• Meal preparation
• Patient monitoring
• Patient care
• Communication skills
• Senior care
• ADLs
• Hospice care
• Childcare
• Food handling
• Driving
• Live chat
• Medical terminology
• Microsoft Excel
• Microsoft Word
• Phone etiquette
• Analysis skills
• Telecommunication
• Remote access software
• Restaurant experience
• Customer support
• Microsoft Office
• Hospitality
• Hotel experience
• First aid
• Conflict management
• Writing skills
• Office experience
• Organizational skills
• Computer literacy
• Clerical experience
Certifications and Licenses
CPR/First Aid
March 2024 to March 2026
Driver's License
March 2025
CPR Certification
ParaPro Assessment
Passing Score: 471
Assessments
Data entry: Attention to detail — Proficient
January 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Retail customer service — Proficient
November 2021
Responding to customer situations in a retail setting Full results: Proficient
Attention to detail — Proficient
January 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
August 2023
Influencing and negotiating with customers
Full results: Proficient
Medical terminology — Proficient
May 2024
Understanding and using medical terminology
Full results: Proficient
Administrative assistant/receptionist — Proficient January 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service — Proficient
January 2023
Identifying and resolving common customer issues
Full results: Proficient
Front desk agent (hotel) — Proficient
January 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Front desk agent (hotel) — Proficient
April 2024
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Customer service — Proficient
August 2020
Identifying and resolving common customer issues
Full results: Proficient
Customer service fit — Proficient
March 2023
Measures the traits that are important for success for customer service roles Full results: Proficient
Learning agility — Proficient
March 2023
Learning and applying new information
Full results: Proficient
Sales skills — Proficient
January 2023
Influencing and negotiating with customers
Full results: Proficient
Basic computer skills — Proficient
January 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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