Administrative Assistant Data Entry

Sharon Cleveland

Louisville, KY

Authorized to work in the US for any employer

Work Experience

Office Administrative Assistant

Louisville Urban League-Louisville, KY

March 2024 to Present

• Handled incoming calls and emails with professionalism and provided timely responses or directed to appropriate personnel

Executive Administrative Assistant

Louisville Metro Government Department of Public Works and Assets (Temp position)-Louisville, KY April 2023 to August 2023

Answered phones,assisted with intakes and outtakes of patients in office settings. Administrative Assistant/Receptionist

Kentucky Board of Nursing(Temp position)-Louisville, KY August 2022 to February 2023

Serves as first point of agency contact for all licensees and the public.Interprets/applies laws regulations and policies in providing information to and with the public.Updated logs and agency databases. Contract Worker

Labor Solutions Inc (Temp Agency)-Louisville, KY

August 2020 to August 2022

Various production positions, ĺine work and data entry. Transportation Clerk

Crown Services, Inc (Temp Agency)-Louisville, KY

August 2021 to October 2021

Issued The Real Id's and the Regular Id's for The Kentucky Transportation Department. Lead Assistant

U.S. Census Bureau-Jeffersonville, IN

April 2018 to August 2020

100 Logistics Avenue

Jeffersonville, IN 47130 United States

Clerk

U.S. Census Bureau-Jeffersonville, IN

April 2018 to August 2020

This is a federal job)

Duties, Accomplishments and Related Skills:

Manual hand assembly in kitting operations, boxing/logging materials, editing forms, coding items based on standardized classifications. Performing check in/out and sorting documents and materials requiring screening.

- Effectively works in a team environment to assemble 2020 Decennial kits for Census enumerator packages.

- Attentive to detail and closely follows instructions and procedures to ensure accuracy of kit assembly.

- Boxing and logging material for storage or other disposition;Audrey Malone 812-***-****) Okay to contact this Supervisor: Yes

Data Entry/Production Line Clerk

Malone Staffing-Louisville, KY

March 2013 to April 2018

Duties, Accomplishments and Related Skills:

Packaged products, priced products, shipped products and entered totals into system 4725 Lexington road

Louisville, KY 40211 United States

Customer Support Specialist

Mckesson (Formally known as RX Crossroads)-Louisville, KY July 2014 to October 2014

Trained to receive calls from members about their prescriptions checked on existing orders and aided in the help of receiving medications thru McKesson Customer Service Representative

Connextions Call Center-Jeffersonville, IN

March 2013 to June 2014

Answered inbound calls on clients Health insurance, claims,ordered Id cards forwarded calls to necessary departments as needed

Shift Supervisor

cvs phamacy-Louisville, KY

April 2012 to March 2013

Duties, Accomplishments and Related Skills:

Supervised front-end operations of store, managed cashiers, opened and closed store, reconciled daily deposits, made daily bank deposits, ordered merchandise, verify worksheets, conducted weekly inventory counts and daily price changes. Resolve any errors or discrepancies. JEFFERSON COUNTY CLERK

600 W. Jefferson Street

Louisville, KY 40202. Renewed vehicle registrations,license plates, processed marriage licenses and collected vehicle taxes and liens.

Owner and Operator

Downtown Louisville-Louisville, KY

June 2006 to June 2012

Janitorial Service

Duties, Accomplishments and Related Skills:

Cleaned and maintained office buildings.

Customer Service Supervisor

Walmart-Louisville, KY

October 2004 to June 2006

Duties, Accomplishments and Related Skills:

Managed front-end operations, cashiers and layaway departments as well as customer service department. Responsible for providing guidance and clarification .Monitor the progress of other employees and ensured that work was completed in a timely manner while maintaining an effective work environment. Responsible for communicating with various levels of other supervisors on a daily basis. Manager Assistant/Customer Service

Big Boy Cleaners-Louisville, KY

May 2002 to October 2004

Big Boy Cleaners - Louisville, KY

May 2002 to October 2004

Duties, Accomplishments and Related Skills:

Handles front counter functions, cashiered, promoted advertisements for the business and reconciled all bank deposits.

Customer Service Specialist

Humana, Inc.-Louisville, KY

April 1999 to May 2004

Received inbound calls from members concerning their claims,ID cards and benefits. My goal was to insure the best customer service possible and to route all calls to appropriate departments. Loan Processor/Administrative Assistant

Kelly Services

August 1989 to April 1999

Duties, Accomplishments and Related Skills:

Performed clerical and customer service duties, completed all tasks required from mortgage loan opening to closing of sale/refinancing of loan. Position was temp to hire through Kelly Services; hired on permanently within 2 weeks.

Store Manager

Autoworks-Louisville, KY

January 1979 to August 1989

Overseen 10 member staff,sold automotive parts,conducted weekly Inventory and cycle counts of merchandise. I was also responsible for the work scheduling of employees. I also was responsible for all store orders and returns as well as the training of staff members. Education

Associates Degree in Retail Management

Watterson College - Louisville, KY

January 1981

Diploma in Fashion Merchandising

Spencerian College

1978 to 1979

High school Graduate in General Studies

Valley High School - Valley Station, KY

September 1975 to March 1978

Skills

• Shift management

• Communication skills

• Warehouse experience

• Retail management

• Planograms

• Customer support (10+ years)

• Custodial experience

• Supervising experience

• Banking

• Computer operation

• Assembly

• Network support

• English

• Cash handling

• Assistant manager experience

• Store management

• Filing

• Leadership

• Software troubleshooting

• Computer skills

• Microsoft Office

• Customer support

• Contracts

• Call center

• Microsoft Word

• Logistics

• Administrative experience

• Clerical experience

• Time management

• Organizational skills

• Data entry

• Insurance verification

• Recruiting

• Sales

• Retail sales

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