Real Estate Customer Service
Resume:
ANPHERNEE
JORDAN
**********@*****.***
Albany, United States 31707
SUMMARY
Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to perform above expectations for any task assigned.
SKILLS
Microsoft Office(Excel, Word, PowerPoint)
CRM Software
Customer Service; Order Fulfillment
Real Estate Sales
Logistics; Inventory Control
Auto Appraising and Inspecting
Property Field Inspecting
Claim handling
Detailed claim reports
Client Negotiating
Xactimate sketching
State Farm Property & Auto Certified
Texas Windstorm Insurance Association Certified
EXPERIENCE
IAA AUTO APPRAISER as 07/2024 to Current
The Best Claims Solutions - Georgia
Performed auto inspections for multiple flood vehicles affected by Hurricane Helene
Inspected cars for multiple carriers including State Farm, GEICO and Progressive, in addition to repossession inspections for Title Max vehicles
Streamline claims processing by leveraging digital tools, reducing average claim resolution time and enhancing customer satisfaction
REAL ESTATE AGENT 08/2024 to Current
Yourhomesold Realty - Atlanta, Georgia
Analyzed potential investment opportunities based on financial reports.
Promoted active listings through social media marketing, open houses and newsletters.
Provided client guidance regarding market conditions, mortgage options, and legal requirements.
INDEPENDENT PROPERTY CLAIMS ADJUSTER 07/2024 to Current
Associated Adjusters Network - Georgia
Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
Performed on-site inspections for residential and commercial properties, followed with Xactimate sketches reporting the damage.
Drafted statement of loss to summarize damages, payments and underlying policy coverage.
Prepared final reports summarizing key evidence used during claim investigation for review by senior adjusters.
Communicated regularly with clients throughout the entire claims process via telephone, email or mail.
WAREHOUSE ASSOCIATE 01/2023 to 10/2024
Trimark - Albany, United States
Streamlined warehouse operations, optimizing inventory management and reducing processing time
Implemented efficient picking strategies, boosting productivity
CUSTOMER SERVICE/ORDER FULFILLMENT 05/2020 to 01/2023
Home Depot - Albany, United States
Led order fulfillment team, optimizing processes to reduce errors and boost customer satisfaction
Implemented new tracking system, resulting in faster deliveries
Provided daily customer service for the help desk, as well as sales and merchandising skills for contractors and customers
EDUCATION AND TRAINING
Georgia State University - Atlanta, GA
Bachelor's
Computer Information Systems, Expected in 12/2025
Expected to graduate from Georgia State University with a Bachelors in Computer Information Systems by December 2025.
Dougherty Comprehensive High School - Albany, GA
High School Diploma
05/2018
REAL ESTATE LICENSE
Georgia Real Estate Salesperson
PROPERTY & CASUALTY ADJUSTER LICENSE
Georgia Property & Casualty Adjuster
Texas Property & Casulty Adjuster
Louisiana Property & Casualty Adjuster
Florida Property & Casualty Adjuster
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