Los Angeles Patient Care
Resume:
MAGGIE MOJGAN PINSHAW
310-***-**** ********@*****.***
Education
University of Southern California Los Angeles,CA
Doctor of Pharmacy 05/2007
University of California, Los Angeles Los Angeles,CA Bachelor of Science, Psychobiology & Education 06/2003 Experience
California Department of Consumer Affairs Board of Pharmacy Los Angeles,CA Consultant Pharmacist 11/2023 - 12/2024
Serve as an expert in development, maintenance, administration, validation and occupational analysis of licensing examinations Assess competence and credibility of aspiring professionals Improve pharmacy standards assessment by designing surveys in collaboration with other industry experts Uptown Drugs & Gift Shop Los Angeles,CA
Director of Operations 08/2012 - 04/2023
Managed pharmacy operations by optimizing workflow, leading staff, improving sales and profit margins, and collaborating with healthcare providers to expand patient care services Continuously designed, implemented and changed systems to improve workflow using quality measurement processes to proactively identifying opportunities to maximize standards of patient care Supervised and maintained ethical and profesional operations to ensure compliance with state/federal laws and regulations Verified narcotic inventory, orders, usage, dispensing and disposal records for all controlled substances to ensure accurate documentation and reporting in compliance with all regulatory agencies Provided financial performance and data analysis for over 7000 prescriptions per month and over $6 Million annual revenue Built partnerships and established collaborative practice agreements with physicians to optimize drug regimens, initiation and discontinuation of medications, dosage changes and close gaps in care to improve patient care treatment plans Completed and remained current with pharmacy certificates, contracts, accreditations, and attestations Conducted interviews for new hires to cultivate an environment to promote career growth, innovation, leadership, equity, and diversity Assessed personnel needs during operational hours to ensure adequate staffing and provide safe quality patient care Administered quarterly performance reviews, assessment and feedback collaboratively with team members to guide and mentor personal growth/development
Established, maintained and served as supervisor of USP <800> Hazardous Drugs Program to provide standards for safe handling of hazardous drugs identified by NIOSH to minimize the risk of exposure to healthcare personnel, patients and the environment University of Southern California School of Pharmacy Los Angeles,CA Pharmacist - Vaccine Clinics 02/2021 - 06/2022
Served as a lead Pharmacist of University of Southern California/Los Angeles Fire Department COVID-19 mass vaccination sites Participated in vaccine administration efforts at various sites in the city of Los Angeles including Dodges Stadium, Los Angeles International Airport, Health fairs, and mobile vaccination units to prepare and provide greater than 15,000 vaccines on a daily basis Collaborated with Los Angeles Fire Department to manage inventory of vaccine supply and utilization, proper storage and handling, dose preparation, quality assurance, patient safety, documentation and reporting of all COVID-19 vaccines Ensured safe and clinically appropriate vaccine administration by maintaining up-to-date clinical recommendations and consultations Supervised and educated over 100 clinicians and intern students daily on vaccine best practices from top universities Supported all pharmacy workflow activities to ensure accurate and efficient fulfillment of vaccines while monitoring for adverse affects Uptown Drugs & Gift Shop Los Angeles,CA
Pharmacy Manager 06/2009 - 08/2012
Provided the highest quality of clinical pharmaceutical care to all patients while ensuring patient safety Processed various prescription drug plans and formularies; Medicaid, Commercial (private), and/or Medicare Part D Confirmed and verified accurate billing, reimbursement and reconciliation of all claims (Private, HMO, Medicare) Prepared, facilitated and responded to all pharmacy audits (Board of Pharmacy, Insurers, Regulatory Agencies) Initiated prior authorizations and appeals to pharmacy benefits manager improving patient access to medications in timely manner Delegated duties, responsibilities, follow up and support to team of 15 pharmacists, technicians, clerks, and interns Initiated policy, procedure and protocol in conjunction with physicians for pharmacy Patient Refill Reminder Program increasing medication adherence and compliance
Developed a Patient Safety Program documenting adverse events and near misses with methods for assessment and change Established Medication Therapy Management Program reconciling drug regimens with physicians to prioritize patient safety, decrease hospital admissions, and reduce healthcare expenditures Conducted quarterly drug education and administration technique refresher workshops for clinicians, healthcare facilities and local community members
Mentored students from various academic institutions including University of Southern California, Western University and more impacting over 100 future professionals
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Additional Experience
Uptown Drugs & Gift Shop Los Angeles,CA
Pharmacist 09/2007 - 05/2009
Built rapport with patients across diverse backgrounds and populations, demonstrating multicultural competency and sensitivity Maintained and documented patient profile to include allergies, appropriate current and past medical history, appropriate clinical and laboratory data, and all concurrent medications in an efficient and professional manner Assessed and evaluated appropriateness of drugs, doses, administration, directions, interactions, contraindications, therapeutic duplications with therapy alternative recommendations to clinicians Processed, prepared, compounded, dispensed prescription orders and provided patient education and consultation on medication regimen and disease states
Reviewed program protocols with clinical recommendations pertaining to gaps in care, high risk medications, compliance and adherence
Created systematic policy/procedures of controlled substance ordering, retrieving, dispensing and reporting to CURES Ensured accurate on hand/perpetual inventory and documentation of all narcotics daily, quarterly and biannually Developed procedures for ordering, replenishing and stocking drugs with different whole sellers foreseeing costs, inventory turnovers, reimbursements and rebates
Managed expired drugs, returns and proper handling of hazardous waste pick up and removal from facility Held screenings for various disease states with patient education and physician follow-up Marketed, promoted, educated and administered travel health and immunizations services to patients, healthcare facilities and employer groups with daily CAIRS submissions
Licenses and Certifications
Registered Pharmacist License (60147)
California Board of Pharmacy
National Provider Identification (133*******)
National Plan & Provider Enumeration System
Advanced Practice Pharmacist (License pending)
California Pharmacist Association
DEA Register (MP7947370)
US Department of Justice - Drug Enforcement Administration Basic Life Support for Healthcare Providers (CPR and AED) American Heart Association
Medication Therapy Management
California Pharmacist Association
Vastus Lateralis Vaccine Administration
Los Angeles Fire Department, Emergency Medical Services Bureau Medicare Part B, Part C, Part D General Compliance Training RJ Hedges & Associates, Centers for Medicare & Medicare Medicare Fraud, Waste and Abuse
RJ Hedges & Associates, Centers for Medicare & Medicaid Services Hazard Communication
RJ Hedges & Associates
Health Literacy and Cultural Awareness
RJ Hedges & Associates
Adult and Adolescent Immunization Program
American Pharmacist Association
Comprehensive Travel Medicine
American Pharmacist Association
Fire Prevention/Extinguisher and Safety
University of Southern California School of Pharmacy Bloodborne Pathogens
University of Southern California School of Pharmacy
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Skills
Customer service and relationship building Monitoring and quality assurance of practice standards Driven and Self-motivated Analytical problem solver Team motivation and task designation Directing pharmacy business/management/operations Collaborative practice agreements focused on patient care Critical thinking/conflict management and communication Languages
English Native Farsi Native Spanish Advanced
Strengths
Experienced Pharmacist
Over 17 years of success in independent
pharmacy operations, management and
mentorship of future professionals
prioritizing a collaborative and inclusive
environment while fostering cultural
sensitivity for a diverse patient care
population
Partnership Builder
Skilled at building partnerships with
healthcare providers to expand community
pharmacy-based clinical services while
strengthening individual staff performance
and collective growth as an efficient
pharmacy team
Revenue Growth Driver
Successful in driving revenue growth and
improving overall sales and profit margins
while decreasing overhead and costs
without compromising patient safety and
care
Achievements
Managed Vaccination Efforts
Served as lead Pharmacist during the
COVID-19 pandemic at various mass
vaccination sites, supervising over
10,000 vaccines daily
Optimized Pharmacy Workflow
Systematized pharmacy operations to
be efficient and productive assuring
compliance with state/federal laws and
regulations
Developed Clinical Services
Established collaborative practice
agreements with physicians, leading to
improved patient-centered care
services and treatment plans
References
Jerry Shapiro 818-***-**** ~ *********@*****.*** Owner and Pharmacist in Charge of Uptown Drugs and Gift shop 1969-2023 Raffi Svadjian 818-***-**** • ********@***.***
Assistant Professor of Clinical Pharmacy at USC Mann School of Pharmacy Richard Dang626-***-**** • *****@***.***
Assistant Professor of Clinical Pharmacy and Director of Community-Based Pharmacy Residency Program at USC Mann School of Pharmacy
Keston Abe 323-***-**** • ******.***@******.***
Captain II of Los Angeles Fire Department
Rachel Mashburn 310-***-**** • *********@***.*** Director of Pharmacy at City of Hope Orange County
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