Data Entry Customer Service
Resume:
PROFESSIONAL SUMMARY
Hardworking receptionist brings top-notch abilities in reception and
clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. WORK HISTORY
ER Registration Clerk, 02/2015 to Current
MedStar Washington Hospital Center Emergency Room - Washington, United States
Burn and Trauma Unit Secretary, 02/2008 to 02/2015 MedStar Washington Hospital Center - Washington, District Of Columbia CONTACT
Address: District Heights, MD 20747
Phone: 202-***-****
Email: ************@*****.***
SKILLS
TONDRA HOWELL
Carried out front office duties utilizing data entry skills in framework of medical database.
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Obtained payments from patients and scanned identification and insurance cards.
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Answered telephone calls to offer office information, answer questions and direct calls to staff.
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Completed administrative patient intakes with case histories, insurance information and mandated forms.
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Registered and verified patient records before triage with most up-to-date information.
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Placed new supply orders, managed inventory and restocked clerical spaces.
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Greeted visitors and initiated triage processes for clients to streamline patient flow.
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Supported office staff and operational requirements with administrative tasks.
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Organized paperwork such as charts and reports for office and patient needs.
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Transcribed doctors' medication orders, lab test requests and care plans.
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Executed administrative duties to facilitate unit tasks and meet team goals.
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• Completed and filed financial documentation for accounting purposes.
• Conflict resolution
• Customer Service
• Responsible
• Computer skills
• Organization and Time management
• Planning and Coordination
• Flexible & Adaptable
• Compassion
• Team building
• Good listening skills
• Good telephone etiquette
• Clerical
• Customer service
• Data management
• Training & Development
• Computer proficiency
Infectious Disease Receptionist, 02/1997 to 07/2007 Kaiser Permanente - Washington, District Of Columbia
• Managed incoming calls and directed to appropriate department.
• Processed lab paperwork and requests according to physicians' orders.
• Drafted unit correspondence, memos, and department updates. Monitored inventory levels and advised management of need for replenishment.
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Enhanced office productivity by handling high volume of callers per day.
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• Maintained current and accurate medical records for patients.
• Developed training protocols for new unit secretaries. Maintained rapport with physicians, nurse,s and other healthcare personnel.
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Organized and maintained patient chart filing system to promote quick data finding for staff.
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Received, recorded and addressed incoming and outgoing communication via telephone and email.
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Registered and verified patient records before triage with most up-to-date information.
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Greeted visitors and initiated triage processes for clients to streamline patient flow.
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Placed new supply orders, managed inventory and restocked clerical spaces.
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Organized patient files and streamlined operations to improve efficiency.
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Received and routed laboratory results to correct clinical staff members.
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Carried out front office duties utilizing data entry skills in framework of medical database.
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Answered telephone calls to offer office information, answer questions and direct calls to staff.
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Resolved problems, improved operations and provided exceptional service
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Maintained patient databases and updated information in alignment with HIPAA protocols.
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• Pulled charts and prepared for nurse and doctor assessment. Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
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• Aided with prescription refill requests.
• Maintained current and accurate medical records for patients.
• Scheduled, rescheduled and cancelled appointments for patients.
• Used Medconnect to schedule appointments for doctor visits and EDUCATION
No Degree, Emergency Medical Technology, 08/2000
East Coast Inner City Training - Washington DC
High School Diploma, 06/1994
Woodson H D High School - Washington, DC
procedures.
Handled office inventory by ordering new supplies and scheduled equipment services and repairs.
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Organized paperwork such as charts and reports for office and patient needs.
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Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
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Supported office staff and operational requirements with administrative tasks.
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Received, recorded and filed medical payments by check, cash and credit card.
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Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
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• Filed and retrieved patient records for provider. Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
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Enhanced office productivity by handling high volume of callers per day.
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• Adhered to strict HIPAA guidelines to protect patient privacy.
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