Customer Service Data Entry

Trish N. Brooks

Bloomfield, New Jersey *****

862-***-**** / ***********@*****.***

PROFILE: Resilient costumer service professional with more than 10 years of experience in virtually every aspect of the service-based industry

PROFESSIONAL EXPERIENCE

DATAVANT

Health Information Specialist – Livingston, NJ - September 2023 - Present

• Responsible for managing patients' health records

• Answering of inbound/outbound calls

• Ensures medical records are assembled in standard order and are accurate and complete

• May assist with administrative duties such as handling faxes, opening mail and data entry E-ZPASS

Customer Service Representative – Newark, NJ - July 2019 – August 2023

• Test and program tags

• Create profiles, pack e-zpass tags for mailing out to customers

• Maintaining accurate tag inventory records

UNITED STATES POSTAL SERVICE

PSE Mail Processor Clerk - Jersey City, NJ - June 2018 – July 2019

• Processing of incoming and outgoing mail in a fast-paced environment

• Examined sorted and routed mail by established procedures

• Collated, bundled and transferred mail

PROGRAMS FOR PARENTS

Childcare Eligibility Specialist - Newark, NJ - February 2016 –June 2018

• Interviewed and responded to applicant benefits and eligibility question

• Managed and maintained caseloads assigned

• Reviewed and verified documents as well as calculated income

• Ensured compliance with program policy and procedures STATE OF NJ MOTOR VEHICLE COMMISSION

Customer Service Representative / Testing Clerk- Newark, NJ – October 2003 – February 2016

• Processed cash and credit card payments for titles, driver licenses, permits and other documents

• Conducted background checks through immigration, Naturalization Services for drivers’ Licenses

• Accurately inputted customer information by sorting, coding and indexing into state database

• Promoted to role / Administered oral/written exams to evaluate clients’ knowledge and proficiency related to vehicle operation/driving rules, policies and regulations SKILLS EDUCATION

• Epic, Health Source, Mosaiq, 3M ESSEX COUNTY COLLEGE G.E.D 2003

• Customer Service, Data Entry, Microsoft

• Data Analysis

• POS System

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