Customer Service Supply Chain

EMPLOYMENT HISTORY

Branch Manager

People Ready Inc, Santa Barbara — Jul 2003 - Apr 2022

Supply Chain Specialist/Customer Service

Mann Hummel, Goleta — Jun 2023 - Jul 2024

Lead Security Officer

Eyes On Security, Goleta — Jul 2025

6588 SEGOVIA RD APT 13, GOLETA, USA, 93117 • 805-***-**** • ***************@*****.*** Manuel Macias

Management in Customer Service

Management professional in customer service, poised to leverage advanced communication and people skills to drive exceptional customer experiences. Demonstrates a readiness to learn and adapt, ensuring timely and effective service delivery. Committed to fostering a collaborative environment that enhances team performance and customer satisfaction. Managed branch operations, enhancing customer service and compliance with company policies. Increased local market presence by recruiting and placing temporary workers effectively. Led team to achieve sales targets, fostering a collaborative and results-oriented environment. Led branch operations, managed staffing solutions, and developed strategic partnerships while overseeing recruitment processes and client relationships

Streamlined branch workflows, optimized resource allocation, and implemented performance metrics that enhanced operational efficiency

Built and mentored high-performing teams, fostered positive workplace culture, and maintained strong relationships with clients and stakeholders

Analysed market trends, developed data-driven strategies, and implemented solutions to address staffing challenges and improve service delivery

Optimised supply chain processes through data-driven inventory management, implemented lean methodologies, and coordinated with global suppliers to reduce lead times Streamlined logistics operations by developing comprehensive supplier evaluation metrics, resulting in enhanced delivery performance and cost efficiencies Fostered strong partnerships with cross-functional teams to improve supply chain visibility, resolve bottlenecks, and establish robust procurement strategies Analyzed supply chain metrics to optimize inventory levels and supplier performance, implementing data- driven solutions for enhanced operational efficiency Developed new supplier evaluation frameworks and KPI tracking systems, driving improvements in delivery reliability and cost management

Led security operations and emergency response protocols, supervising team performance and maintaining facility safety standards.

Implemented advanced surveillance systems and coordinated risk assessment strategies to enhance overall security infrastructure.

Streamlined access control procedures and incident reporting, reducing security breaches through proactive monitoring.

Fostered partnerships with law enforcement agencies while mentoring security personnel in best practices and emergency protocols.

Developed comprehensive threat assessment models and optimised security protocols, leading to enhanced facility protection and measurable reduction in incidents. SKILLS

Conflict Resolution

Experienced

Project Management

Experienced

Team Leadership

Expert

Customer Service

Expert

Operational Excellence

Skillful

Process Improvement

Skillful

Customer Engagement

Experienced

HOBBIES

I am deeply committed to coaching and making a positive impact in my community. I empower the youth by teaching them essential life skills that will help them thrive and succeed.

Contact this candidate