Scrum Master Agile Transformation
Resume:
BARSHA EVERETT
Scrum Master Agile Transformation CRM Expertise Team Performance Boost
+1-407-***-**** ***************@*****.*** https://www.linkedin.com/in/barsha-everett-9b3729252/ Denton Summary
A seasoned Information Technology professional with over ten years of experience in Scrum Master and Business Analysis roles, expertise has been demonstrated in Agile transformation and CRM implementation. Noteworthy achievements include the successful delivery of 18 Salesforce CRM instances, which increased efficiency by 30%, and facilitating an Agile transformation that enhanced team performance by 25%. A Scrum Master position is being sought at [company name], where a combination of Scrum Master and Business Analysis skills will be utilized to support the mission of fostering agile project management and enhancing team productivity. Key Achievements
Achieved CRM Implementation
Led team to deliver 18 Salesforce CRM
instances, increasing efficiency by 30%
within the project timeline.
Enhanced Agile Efficiency
Facilitated Agile transformation,
boosting team performance by 25% in
project delivery.
Continual improvement
Constantly learning new tools and
techniques to grow your craft, yourself,
and your Teams
Ensured Client Satisfaction
Guided project with HIPPA compliance,
achieving 98% client satisfaction rate on
delivered solutions.
Improved API Testing Accuracy
Conducted UAT testing, reducing errors
by 40% in API integrations for
healthcare clients.
Experience
Eversana - Kenvue (Part of Johnson and Johnson) Skilman, NJ Sr. Scrum Master 03/2023 - 12/2024
Worked as a Scrum master and BA for the Global Salesforce Marketing Cloud team to build and implement mass automated marketing email campaigns, marketing automation, platform migrations, systems integrations, and campaign management for Kenvue (part of Johnson and Johnson) consumer and HCP (Health Care Professional) brands Defined and implemented tailored solutions to address clients' critical business challenges, enhancing operational efficiency and effectiveness Analyzed complex business processes, identifying improvement opportunities that boosted productivity Conducted in-depth research on best practices and program issues, producing actionable insights to inform client strategies Facilitated interviews and meetings with client staff and key stakeholders to gather requirements and foster alignment on project goals Guided Agile Transformation: Facilitated the adoption of Agile practices (Scrum, Kanban, Lean, XP, SAFe) across teams and organizations, ensuring alignment with customer goals and enhancing delivery effectiveness Team Coaching & Development: Mentored teams on self-organization, self-management, and continuous improvement, helping them achieve higher levels of Agile maturity at a sustainable pace Facilitated Agile Ceremonies: Led and facilitated key Scrum ceremonies (Daily Stand-ups, Sprint Planning, Retrospectives, and Sprint Reviews) to promote collaboration and transparency
Servant Leadership: Applied a servant leadership approach to support team members, leading by example and providing guidance to empower teams and foster ownership
AssistRx Orlando, FL
Sr. Scrum Master 09/2018 - 11/2021
Worked closely with the Product delivery team and Product leadership to develop a solution for speed therapy with HIPPA compliance Gathered requirements from product owners, clients, and in-house admin users to enhance cloud-based Salesforce applications Performed all the ceremonies as a Scrum Master
UAT testing for the API integration with clients like Sure scripts, Change Health, TransUnion, and Center X using tools like SoapUI and Postman Business Analysis and Scrum Master in the product team for implementing 18 CRM instances, Data Science team, and Electronic Prescriptions with real-time Prior Auth
Met goals for quality, schedule, and cost-implemented projects in Salesforce Gather requirements for validating 271/270, 276/277, and 837 EDI in XML returned from the Vendor integration to enhance the application and map the correct file
UAT performance, API, and UI testing before the client delivery Worked with the reporting data team to generate reports in Tableau and Informatica Actively participated in creating the user stories and prioritizing user stories along with tracking burn-up and burn-down charts to estimate sprint delivery
Provided an intermediate level of functional support to end users of the application Optimized project delivery timelines, resulting in a 25% increase in team productivity per quarter Improved budget allocation efficiency, leading to a $500K annual savings in project management costs Boosted team engagement scores by 40% by introducing innovative agile practices across departments Elevated company’s competitive edge by increasing CRM functionality by 50% through system integration optimization
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Experience
Stratus-Entertainment Benefits Group Orlando, FL
Business Analyst -Scrum Master 05/2018 - 09/2018
Advocated for and supported Agile transformation initiatives within the organization Tracked and communicated team progress using Agile tools Performed daily stand-up, backlog grooming, and retrospective ceremonies with the offshore team for the weekly sprint Designed databases, stored procedures, reports, and data input interfaces using SQL Server 2014 Recommended controls by identifying problems and writing improved procedures Assisted the Project Manager with the planning and monitoring of projects Reviewed final project deliverables to determine if requirements have been fulfilled Performed UAT and API testing of the new integration before delivering it to the client Home Care Connect Orlando, FL
IT Business Analyst-Scrum Master 04/2018 - 05/2018 Resulted in {15%} increase in efficiency by developing CRM application for catastrophic care management with CTO and CFO Enhanced CRM application efficiency, reducing issue resolution time by {30%} for the customer care team Performed requirement gathering for the offshore team for document management master data Conducted gap analysis
AssistRx Orlando, FL
Sr. Automation QA Lead - SM 04/2016 - 03/2018
Gathered backend requirements from businesses and performed UAT on the application for prescribing medication from doctors to pharmacies Led the offshore QA team on requirement clarification and manual and automation testing for API integration with clients like Allscripts, Sure script, and Center X
Served as a subject-matter expert to collect complete and accurate business requirements from clients and business partners to the technical team
Prepared technical documents for API and end-to-end UI testing for the client Trained offshore team for the new API requirements applied in the application Developed the testing environment application through APIs and documented the stories in JIRA Gathered requirements from business partners and documented them for clients Created business requirement testing and test strategies for in-house and offshore teams Performed functional testing in the Demo environment for clients with Integrated API Conducted API testing on tools like SoapUI-Pro, Ready API, Swagger, and Postman for API integration with the client Led data migration projects for EHR systems
Quality Software Services Inc Columbia, MD
Business Systems Analyst - SM 09/2014 - 03/2016
Interacted closely with the Business Users, administration, and management to gather business requirements and analyze the functionalities to be incorporated into the system
Analyzed business requirements and segregated them into Use Cases Attended demo sessions to understand existing system functionalities Provided support and training to end users as an SME (Subject-Matter Expert) Prepared graphical depictions of use cases via Use case diagrams, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams, Collaboration Diagrams, and Class Diagrams and documented them using Microsoft Visio SME for eligibility submission testing
Mapped {1,000} ICD9 to ICD10 codes, improving accuracy for CMS standardization by aligning functional changes Involved in testing HIPPA EDI X12 transactions and Code set standards Worked on requirement traceability matrix (RTM) to map the test cases to the requirements Performed Web Services testing and Validated XML request/response data using SOAPUI Increased system integration by 50% by refining API communication protocols across departments Boosted sales by 25% through optimized CRM workflows by identifying inefficiencies in sales processes Oversaw data migration across 20+ systems, moving over 5 TB of data accurately and securely Managed 3 large-scale CRM implementation projects, each involving over 200 user profiles Increased efficiency by saving $500k annually by automating repetitive data processing tasks Improved customer satisfaction by 35% by redesigning the CRM system to enhance usability and accessibility Atlantic Gulf Realty Orlando, FL
Marketing Data Analyst 10/2013 - 08/2014
Conducted research on consumer and market trends, target demographics and competing brands Gathered, analyzed, and interpreted marketing data Prepared detailed reports on consumer behavior, competitors activities, outcomes, and sales Prepared consumer data for leadership
Developed mass digital marketing strategies
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Education
Texas A&M, commerce Commerce, TX
Bachelor's in business administration 01/2011 - 12/2012 Major: Management Information System
Northlake college Dallas, TX
Associate in general science 01/2010 - 12/2010
Northlake college Dallas, TX
Associate in business 01/2010 - 12/2010
Certification
Certified Scrum Master Certification - Scrum Alliance SAP Certification - Texas A&M, Commerce
Languages
English Proficient Hindi Proficient Nepali Native
Spanish Beginner
Skills
Agile Agile Framework ALM API API Integration API Testing Apis Asana Automation Testing Azure Azure Data Factory Azure Devops Bugzilla Business Development Chrome Cloud Architecture CMS Confluence Cost Analysis CRM Data Migration Data Science Devops Excel Filezilla Firefox Functional Testing HIPAA HTML Informatica JIRA JSON Kanban Linux Microsoft Project Microsoft Visio MS Visio MS Word MY SQL Oracle
References
Lindsay Day ****@******.*** 561-***-****)
Ryan Escamila *****@*********************.*** 626-***-****) Jim Mercola ********@******.*** 630-***-****)
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