Project Manager Information Technology

Location:

Posted:

February 19, 2025

Resume:

Ayub Khan

Award-winning Project Manager Recipient of the "Process Royalty Award" with a master’s degree in health information technology management (USA). Agile & Scrum Master, Certified Program Manager, and Project Manager. I am skilled in Data Analytics and Visualization (Power BI, Tableau), expert in Jira and MS office suit.

Summary:

25+ years in Healthcare/Clinical and IT industries

14+ years in Portfolio, Program, and Project Management

Expertise in SDLC (Waterfall and Agile), HIPAA, OSHA, and PMBOK

Strong leadership, communication, and problem-solving skills

Advanced Jira skills and vendor contract management

Experience with Medicare, Medicaid, and commercial insurances

Proficient in MS Office Suite, Data Analysis, and User Acceptance Testing (UAT)

Expert in process improvement methodologies (Lean Six Sigma)

Over 5 years of management experience

More than 5 years of experience in Information Technology or equivalent in a medical equipment technology environment

Expertise in Application Management, Project Management, and Vendor/Contract Management

Clear understanding of ITIL Operations Methods

Proficient in Cloud Services, Cybersecurity, Network Security, and IT Service Management

Additional Skills : Business Analysis, Cloud Computing, Enterprise Architecture, IT Strategy, Solution Architecture, Business Continuity, Disaster Recovery, ERP, Business Intelligence (BI), Big Data (Hadoop, Spark), Relational Databases (Oracle, MySQL), Risk Management, Strategic Planning, Process Improvement, Digital Transformation, Innovation, Collaboration, Technical Leadership, Technical Project Management, Software Development Life Cycle (SDLC), Software as a Service (SaaS), DevOps, CI/CD, Agile/Scrum methodologies, IT Audit, Firewall Management, RESTful APIs, Web Development, Mobile Development, Data Warehousing, Data Mining, Machine Learning, Artificial Intelligence, Blockchain, IoT (Internet of Things), and Quantum Computing.

Professional Experiences (Detail)

Senior IT Project Manager BCBSA Reston, VA August 2021 - December 2024

Award-winning Project Manager, responsible for managing and implementing multiple healthcare IT projects. Key accomplishments include:

Provided weekly executive summaries, daily standups, and regular meetings with staff, UAT, project managers, internal, and external teams.

Collaborated with ART Teams, development, UAT, and QA to ensure efficient delivery and quality product.

Maintained up-to-date Jira, managed defect imports and created advanced Jira dashboards for executives.

Developed Power BI program dashboards for comprehensive program views.

Implemented change control boards, production, and deployment change control processes.

Successfully led the FHIR project and implemented multiple software solutions.

Managed defect control and delivery processes, supporting both manual and automation testing.

Maintained Program/ART and defect dashboards on SharePoint and Jira.

Conducted process creation in Visio for end-to-end defect management.

Managed production and post-implementation defects, as well as current release defect fixes.

Oversaw local and client Jira activities, including status updates, importing user stories, and defect identification/closure.

Maintained Confluence pages for clear and concise direction and processes.

Exceeded expectations, winning the “Process Royalty Award”.

Major Responsibilities:

SOW management

CSM reporting

Project completion (Budget, WBS, execution, closing, and lessons learned)

Clinical data flow management

Support for internal and external UAT teams

Created dashboards with live access on SharePoint, updated biweekly

Environment: MS Project, Jira, SharePoint, Confluence, Excel, Power BI, Visio, PowerPoint, Clarity, System Record Ticket

Program Manager United Healthcare Desoto, TX May 2019 - August 2021

Responsible for managing and implementing projects to bring in clinical data, pass it to downstream systems, and provide analysis, including but not limited to CCDs, ATDs, ORUs, and other data types. Key accomplishments include:

HL7 and EDI Transactions: Managed HL7 transactions and EDI transactions to ensure smooth data exchange.

FHIR Implementation: Utilized FHIR standards for optimal healthcare data management.

Patient Data Analysis: Conducted thorough patient data analysis to derive actionable insights.

Methodologies: Applied Agile, Waterfall, and Hybrid methodologies to various projects.

Data Management: Worked with Snowflake and Azure Data Lake for efficient data storage and retrieval.

Compliance: Ensured MMIS compliance throughout the projects.

Project Management Tools: Created and controlled project boards in Jira, developed dashboards for executives and daily use.

Vendor and Contract Management: Actively involved in RFP, RFI, BPI, SLA, SOW, vendor selection process, and budgeting.

Medicare Bidding: Participated in Medicare bidding (government) for Medicare Advantage plans.

Scope and Schedule Alignment: Aligned project scope with SOW, derived schedules and budgets, and led the procurement team in creating and customizing SOWs.

Data Channeling: Centralized lab data, CDX, and other data types for streamlined access and analysis.

Leadership: Directed teams in project execution, ensuring timely delivery of high-quality products.

Stakeholder Management: Facilitated communication and collaboration with stakeholders to meet project objectives.

Change Management: Implemented change control processes for production and deployment.

Dashboard Creation: Developed advanced dashboards in Power BI for comprehensive program views.

Defect Management: Worked closely with development, UAT, and QA teams to manage and resolve defects.

Process Documentation: Created end-to-end defect management processes in Visio.

Confluence Management: Maintained Confluence pages for clear and concise project direction and processes.

Project Environment: Utilized MS Project, Jira, SharePoint, Confluence, Excel, Power BI, Visio, PowerPoint, and Clarity for project management and reporting.

January 2016 to December 2017

IT Program Manager- (CW) BCBS Chicago, IL

Managing and implementing multiple Healthcare information technology projects, weekly summary to Executive, Daily standup, weekly and monthly meetings with staff and project managers international(offshore) and local. Working closely with five Scrum master’s on client side and my own scrum team. Agile scrum methodology used to control and execute sprints. Team velocity managed in Jira, operating client, and vender Jira simultaneously. Implement change control board, production, and deployment change control. Implementing EHR system, appeal, and grievance, with Tableau reporting to the state. Working with cloud data AWS, MI, ML and others. Provider management, member management, printing,

Working closely with data engineer to manage Patient, clinical data and analysis, CCD’s, Adt’s, Our,

Creating data models and working on MI, ML

Planned, initiated, and implemented a portfolio of healthcare IT projects.

Work as scrum of scrum for two teams (RTE)

Keeping a close eye and managing procurement, stakeholder, quality, risk, scope.

Making sure projects are on track, controlling budget, Milles stone, deverbals.

Use Micro Services for advance updating and building application the modern way.

Used Health Informatics skills to analyst health data and acquire the useful result.

Working closely with software architecture and engenders.

MS Project was used extensively, collectively share point Master project was used to control and divide the load among the team members. Office 360, project online.

Work on COTS and infrastructure

Snowflake and Azure Data Lake project was delivered successfully.

Communicated released and worked on BPI to improve release. Retrospect of sprint.

Created and controlled projects and board in Jira, created dashboard for the executive and my daily starting point.

Making sure of security and privacy

Develop scrum team to work on, user stories, Backlog, Task, sprint, scrum, sprint management, sprint review, and sprint retrospective.

Worke on population data

Used SharePoint, for project, collaboration, documentation, surveys and created a loge for change control. Created a form where stockholders could enter the information, and the logo will record it.

Used burn down chart in MS project to control the scrum, Some time in XL.

Work on AEM, provided data for best marketing decision.

Working with payday for payment and following rules GDPR

Presenting project upstate in PowerPoint to a group of 65 including C-level and other.

Planning to meet the Milestones date dictated by the Medicaid and Medicare of different states.

Strictly following the SDLC and Project Delivery Framework and Evaluating project at five gats

As an EPMO, was guiding the team and business what better for the company how we should proceed to increase ROI on a product.

Understanding of GOV contract and Requirement, to deliver on time the item in the scope.

Environment: Smart sheet, MS Office, MS Excel, MS Word, SQL, PL/SQL, MS Access, MS PowerPoint, Clarity, Agile, Windows XPS Professional, SharePoint, XML, Windows, LINUX, and UNIX platforms.

Program Manager (Contractor) Spectrum Health Jan 2018 - May 2019

Led projects to develop systems analyzing multi-terabyte market and customer data in AWS, providing critical insights for marketing and business teams. Utilized Azure, machine learning, data science, and visualization tools. Successfully generated $5M/month in revenue and consolidated organization-wide cloud data into a single data lake. Managed projects using Cassandra, Pega, Kafka, and more in an agile environment, utilizing various management software like Jira, MS Project, Google Sheets, and Smartsheet. Regularly updated executives and stakeholders, overseeing multiple healthcare IT projects.

Major Responsibilities:

Led E2E analytics and reporting teams, managing 8 analytics managers and 10 developers/data scientists per manager.

Developed EDW and data lake, provided data for marketing decisions using AEM, and created machine learning models.

Managed utilization and HL7 projects, worked on population data and FHIR projects.

Created and controlled projects and boards in Jira, developed executive dashboards.

Managed business intelligence applications/systems, ensuring design and operational considerations.

Centralized and transformed data, delivering actionable insights for business.

Utilized JavaScript, ETL, Kafka, AI, PEGA for quality reporting.

Provided vision and strategy input for business intelligence vertical.

Planned, prioritized, managed, and documented projects and requests.

Developed and managed budgets, tracking expenditures and reporting budgetary status.

Recruited, trained, motivated, and retained skilled information systems professionals, fostering a productive team environment.

Supported applications and systems development, providing technical oversight and problem resolution.

Communicated effectively to facilitate project goals and promote teamwork.

Served as Scrum Master to keep the team on track and eliminate delays.

Developed and implemented standards for problem-solving and communication techniques.

Established and monitored quality objectives, milestones, and benchmarks, regularly reporting on project status.

Demonstrated teamwork and adhered to SDLC and Texas Project Delivery Framework.

Developed and administered an effective customer service plan.

Performed other duties and special projects assigned by the Analytics Director.

Environment: Google Suite, Smartsheet, Clarity, AWS, Azure

IT Project Manager (Contractor) HPE Plano, TX November 2015 to January 2016

Led a project to satisfy HIPAA’s SSO rules, EDI and HL7 transactions, Token, and IAM. Managed multiple healthcare IT projects for the governments of Texas, Missouri, and Arkansas, involving direct collaboration with client BAs, conducting GAP analyses, and ensuring FTP file implementation. Utilized Agile Scrum methodology for project control and execution, focusing on developing a cloud-based decision engine.

Key Responsibilities:

Planned, initiated, and implemented a portfolio of healthcare IT projects.

Managed procurement, stakeholders, quality, risk, and scope.

Ensured projects stayed on track, controlling budgets, milestones, and deliverables.

Collaborated closely with software architects and engineers.

Managed utilization and developed HL7 for clients.

Extensively used MS Project and SharePoint Master projects for team collaboration.

Implemented COTS with state regulations.

Created and controlled projects in Jira, developed executive dashboards.

Designed and implemented healthcare interfaces (X12, 834, 837, 270, 271, HL7).

Worked closely with QA teams, organizing sessions between QA and developers.

Utilized HP-ALM extensively and developed internal claim systems for HPE (Tennessee).

Employed SQL, XML, JSON, and scripting for various purposes.

Followed SDLC and Texas Project Delivery Framework, evaluating projects at each gate.

Used Cerner for health plan, employee management, and revenue cycles.

Acted as EPMO, controlling teams across four states, advising on business revenue paths.

Developed Scrum teams, managing user stories, backlogs, tasks, sprints, and reviews.

Used burn down charts in MS Project and Excel for Scrum control.

Environment: MS Office, MS Excel, MS Word, MS Project, SQL, PL/SQL, MS Access, MS PowerPoint, Clarity, Agile, Windows XP Professional, SharePoint

IT Project Manager (Contractor) Abbott Laboratories Windsor, CT January 2012 - August 2015

Managed and implemented multiple healthcare IT projects, ensuring adherence to HIPAA’s SSO rules, EDI transactions, Token, and IAM requirements. Worked closely with client BAs and architects to conduct GAP analyses and ensure accurate FTP file implementation.

Key Responsibilities:

Installed Office 365, set up SharePoint, OneDrive, and Project Online for project control.

Implemented and led systems and processes to ensure timely and accurate data updates in line with service level agreements.

Conducted patient de-identification activities in support of patient data strategy.

Ensured proper tracking and documentation of project requirements using RTMs.

Managed scope, raised change requests to prevent scope creep.

Served as the management point of contact for escalations and delivery issues.

Managed multiple key infrastructure projects simultaneously.

Led vendor contract negotiations (MSA, SLA, RFP, and SOW).

Provided daily and weekly status reports to stakeholders and project team members.

Synthesized business and technical landscapes into sound strategies and execution plans.

Developed risk tracking matrices, contingency, and mitigation plans.

Worked on population data and infrastructure projects.

Utilized IBM DataStage ETL tool, PL/SQL, and ETL with the team.

Conducted kick-off meetings with key stakeholders to announce project start and review plans.

Developed and managed written project plans, schedules, resource plans, communication plans, and risk management plans.

Managed projects from development to implementation using SDLC processes.

Worked with Agile PLM Administration and configuration.

Managed Cerner, health plan, and population data projects.

Used SharePoint for project collaboration, documentation, and surveys; created dashboards for stakeholders.

Participated in critical project-specific meetings for planning, design, and test execution.

Led projects with single or multiple stakeholders to elicit requirements and deliver solutions.

Served as a liaison between the business community and IT for technical solutions.

Analyzed project needs and determined resource requirements.

Interacted with stakeholders, using IAM tools to grant application access.

Collaborated with business areas to align project delivery with strategic objectives.

Assisted in modeling and documenting business processes.

Managed pre and post-EHR implementation projects, facilitating EHR connections and rolling out live reporting services.

Led data management processes, ensuring timely submission of supply chain data.

Provided guidance on lifecycle approach differentiation for various project types.

Managed claim adjudication for Medicare/Medicaid claims.

Led acquisition, methodology, and training for Blueprint tool rollout in support of BPM/BPO strategy.

Defined reporting requirements for Clarity Project Management and Resource Management courses.

Coordinated development, testing, and release management teams.

Worked with claims engines and healthcare operations processing engines, auditing against ACA, Federal Mandates, and guidelines.

Managed SQL, XML, JSON, and scripting tasks.

Configured Facets Subscriber/Member applications and managed ICD-10 testing with providers and Medicaid programs.

Established and strengthened relationships with key stakeholders to ensure project objectives were met.

Conducted UAT walkthrough sessions and led production stabilization of a Medicaid Management Information System (MMIS).

Utilized Clarity for project planning and tracking best practices, conducted Clarity mentoring sessions.

Reviewed high-level tech design documents and worked with testers and business users to sign-off test cases.

Assisted QA team in creating test cases and performing UAT, logged defects in the Defect Tracking report.

Developed training materials for new technology and process improvements.

Environment: XML, Windows, LINUX, UNIX platforms, LAN technologies, MS Office, MS Excel, MS Word, SQL, PL/SQL, MS Access, MS PowerPoint, Clarity, Agile, Windows XP Professional, SharePoint, Adobe, .Net

Project Manager (Contractor) Sanford Brown College Dallas, TX August 2003 - December 2011

Provided functional leadership, delivering data abstraction and analysis services to clients and project teams.

Collaborated with business users to understand requirements for business system analysis, forecasting, and planning.

Conducted JAD sessions to gather requirements from multiple teams and SMEs.

Maintained use case specification documents and business requirement documents (BRD).

Managed clinical data and applications, coordinating between clients and development teams.

Comprehensive knowledge of cardiology data collection for multiple registries using Lumedx Cardiovascular Information System.

Analyzed health data using health informatics skills to derive useful insights.

Supported cardiology data management, working with various cardiovascular registries.

Worked with vendors, business owners, stakeholders, senior leadership, and IT staff to resolve application issues.

Created use cases, user stories, and activity diagrams using MS Visio.

Participated in professional organizations for continual education; attended QDM monthly meetings.

Coordinated data exchanges and developed reports and dashboards to improve health data interoperability.

Led meeting discussions with clients and support staff, improving deliverables based on client expectations.

Thorough knowledge of ICH Guidelines and GCP, especially related to clinical data handling.

Supported Cardiology Data Manager and prepared data reports using MS Office Suite.

Project Coordinator (Contractor) Quest Diagnostics Lawrenceville, GA October 2000 - July 2003

Created procedure documents to clarify and streamline the rules analysis process.

Collected, reported, and analyzed patient data, consulting with stakeholders to enhance hospital performance.

Gathered requirements and conducted interviews to translate business needs into functional requirements.

Developed knowledge in all phases of SDLC, coordinating iterative software development.

Prepared functional specification documents based on gathered requirements.

Collaborated with the development team for coding and conducted unit and user acceptance testing.

Modeled use case diagrams, activity diagrams, and data flow diagrams for defining functionality.

Escalated implementation and support issues to appropriate teams for resolution.

Identified and tracked duplicate medical record numbers in the Epic system.

Managed patient access and revenue cycle management (RCM) processes.

Created and maintained databases to support data correction processes.

Ensured data applications adhered to HIPAA standards.

Maintained relationships with medical staff and other departments to improve service delivery.

Acted as a resource on Health Information Management and provided after-hour support.

Chief Health Information Manager Police Services Hospital February 1996 - August 2000

Directed and managed IT network, telecommunications, and help desk activities.

Oversaw key information systems including EMR, financial software, and related data systems.

Collaborated with affiliated hospitals on shared network, clinical, and email services.

Participated in presenting quality data for clinical studies and grants.

Trained staff on technical aspects of their jobs and maintained system controls and security documentation.

Acted as Project Manager for IT infrastructure improvements and migration processes.

Managed data systems to capture quality and financial data, including initiatives like Meaningful Use.

Prepared annual IT operating and capital budgets, monitoring technical project targets.

Provided guidance on new applications and enhancements to improve productivity and patient care.

Participated in planning meetings for institution-wide projects like Health Information Exchange, Practice Management System, and Electronic Medical Records.

Environment: Java, MS SQL, MS Office Suite, Agile, Waterfall, Oracle, UML, Microsoft Visio, MS SharePoint, testing, EMR, HP ALM, HIPAA 4010, HP QC.

Education

Education:

2015: Master’s in information systems management (ISM) with a specialization in Health Informatics and IT Project Management, Walden University, Minneapolis, MN

1993: Bachelor’s in science, Tashkent State Institute of Medicine, Tashkent

Certificates and Licenses:

2007: MEDISOFT (EMR Software), USA

2011: Scrum Master Certification, Scrum International Institute, USA

2011: Scaled Agile (SAFe) Certification

2016: PMP Certification, Member of PMI and PMI Dallas Chapter, Learn Smart LLC - Project Management Professional (PMP)®, Cybrarian Institute, USA - CEU

2007: CISCO – Networking and Infrastructure

2007: Computer in Medical Office, USA

1998: Certificate in Information Technology

1998: Medical Transcriptions

https://www.linkedin.com/in/ayub-khan/

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Additional Skills:

These skills were utilized in the projects mentioned above and acquired through extensive life experience.