Customer Service Technical Support
Resume:
Kyra Rinehart
Very motivated and dedicated worker
Columbus, OH 43229
*******************@*****.***
Professional Summary
Dedicated hard worker, whom always makes sure the job is done right. I’m a very great active listener, with 4+ years of customer service experience. I’m very motivated when it comes to working. I’m a fast learner as well. So no job is never too challenging for me. Authorized to work in the US for any employer
Work Experience
iOS Technical Support
KellyConnect-Columbus, OH
June 2024 to January 2025
• Troubleshoot iOS issues
• Set up device replacements, and repairs
• Scheduled appointments
•
Account Analyst
TSI - Transworld System, Inc-Columbus, OH
August 2023 to December 2023
Go over student loans work from home
Debt Collector
TSI - Transworld System, Inc-Columbus, OH
July 2023 to August 2023
Took payments for they’re debts, scheduled payment plans. Specialty Pharmacy Technician
Humana-Columbus, OH
September 2022 to March 2023
Took incoming calls and Placed orders for medication, took payment information, out bound calls to scheduled deliveries to doctors offices.
Fraud Specialist
Discover-New Albany, OH
February 2022 to May 2022
Marked charges as fraud or valid, warm/cold transfer to customer service, opened new fraud cases, fraud investigation on charges.
Customer Service Representative
ContactUS Communications-Columbus, OH
September 2020 to February 2022
I was a call representative, with lots of a experience. I took calls for tracking orders, placing order. Trained new hires
McDonalds Crew Member
McDonald's-Columbus, OH
July 2019 to August 2020
I run for drive thru, take orders, customer service Crew Member
Little Caesars-Columbus, OH
February 2018 to April 2018
• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
• Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
• Work together with the kitchen team to prepare foods such as sandwiches, pizza, soups, and salads while following cooking instructions, safety procedures, and sanitary requirements.
• Use specific kitchen machinery such as ice cream dispensers, blenders, and espresso machines to create customized hot and cold beverages to customers’ preferences.
• Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
• Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.
• Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code. Education
High school or equivalent in English
Pickerington High School North - Pickerington, OH
August 2010 to June 2012
Skills
• Documentation review
• Upselling
• Appointment scheduling (1 year)
• Communication skills
• Salesforce
• Telecommunication
• Relationship management
• Data entry
• Research (3 years)
• HIPAA
• Cleaning (6 years)
• Microsoft Office
• Proofreading (3 years)
• Customer relationship management
• Cash register
• Kitchen Experience (6 years)
• Budgeting
• Cashier (3 years)
• Typing
• Sales (3 years)
• Organizational skills
• English (10+ years)
• CRM software
• Typing (10+ years)
• Cash handling
• Customer service (3 years)
• Microsoft Word
• Pricing
• Fraud (3 years)
• Cooking (6 years)
• Pharmacy Technician Experience
• Technical support (1 year)
• Collections (3 years)
• Computer literacy
• Live chat (3 years)
• Microsoft Excel
• Restaurant Experience (3 years)
• Medical terminology
• Search engines
• Food Prep (3 years)
• Computer skills
• Mac OS
• Outbound sales
• iOS
• Conflict management
• IVR
• Banking
• Telemarketing
• Windows
• Negotiation
• Customer service (3 years)
• Customer support (3 years)
• Conversion optimization (3 years)
• Sales
• Cold Calling (3 years)
• Communication skills
• Fraud (Less than 1 year)
• Cold calling
• Time management
• Food Service (6 years)
• Training & development
• Conflict Management (3 years)
• Telemarketing (3 years)
Languages
• English - Advanced
Additional Information
• Customer Service
• Product Knowledge
• Quality Focus
• Market Knowledge
• Documentation Skills
• Listening Skills
• Phone Skills
• Resolving Conflict
• Multitask
• Patience
• Negotiation
• Positive Attitude
• Attention to Detail
• People Oriented
• Analysis
• Problem Solving
• Organizational Skills
• Adaptability
• Ability to Work Under Pressure
• Computer Skills
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