Customer Service Insurance Sales

Brittney Dodson-Simmons

**** ******* *****, ****** **. 95503 707-***-**** ***********@*******.***

Objective

Driven professional with demonstrated record of success in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving customer satisfaction. Detailed Manager effective at creating positive environments where employees can thrive and succeed. Reliable and aware of direct competitors and strategies. Looking for a new role where hard work and dedication will be highly valued.

Skills & Abilities

Superb time management

Rapport and relationship building

Sales process

Inventory management

Recruiting and hiring

Energetic

Excellent communication skills

Product knowledge

Exceptional multi-tasker

·

Experience

AREA MANAGER METRO BY T-MOBILE (REALPCS LLC.) 3.5 YRS

·Raised customer satisfaction helping to build lasting relationships with customers. Addressed individual and systemic customer complaints directly to maintain satisfaction and adjust operations to prevent future problems. Boosted team morale and overall revenue by creating sales contests. Supervised the business functions for up to 3 sites, which included employee staffing, customer retention and financial oversight.

INSURANCE SALES REPERSENTATIVE BANKERS LIFE AND CASUALTIES COMPANY <1 YR.

·Researched and analyzed beneficial insurance and investment options and made recommendations to clients. Offered policy guidance and management to promote asset protection. Interviewed prospective clients to gather information on financial needs and discuss any existing coverage. Pursued continued professional development through insurance workshops, course and webinars. Prepared necessary paperwork to process insurance sales and renewals. Followed up with potential clients regarding online information requests.

SALES REPERSENTATIVE SUNNY SHADES BAYSHORE MALL <1 YR.

·Open and closed kiosk. Sold sun glasses and accessories. Promoted sales to help increase profit.

OPERATER/ FITTING ROOM ATTENDANT TARGET 2.5 YRS.

·Helped decrease clothing theft by limiting the number of items that customers were permitted to try on in the fitting rooms. Ensured high level of service to customers by finding the correct sized garments. Kept fitting rooms cleaned, organized and well-maintained. Placed tags on clothing items and looked over for damage before hanging on racks for return to the sales floor. Folded and hung up clothing that customers had tried on but decided not to purchase. Maintained security measures to check for issues such as switched tags and stolen merchandise. Answered calls in a pleasant, calm voice and directed callers to proper individuals. Expressed appreciation for patronage, inviting and encouraging customer return visits.

SHIFT SUPERVISOR PHILLY CHEESE STEAK SHOPPE 4.5 YRS.

·Proactively identified and solved complex problems that impacted management and business direction. Performed store opening and closing procedures, including setting up registers and checking products. Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity. Oversaw work and guest areas to provide clean, tidy and properly sanitized facilities according to established guidelines. Monitored food storage, handling, preparation and delivery to maintain health and safety standards. Handled escalated customer complaints to provide full resolutions and promote loyalty

References upon request

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