Customer Service Front Desk

Christina Pogue

*****.*************@*****.*** 504-***-**** Baton Rouge, LA

SUMMARY Dynamic customer service professional with 16 years of experience in delivering exceptional support and fostering customer loyalty. Proven track record in resolving escalated issues, enhancing customer satisfaction, and implementing forward-thinking strategies. Seeking to leverage expertise in customer relationship management and operational efficiency in a Customer Service role. WORK EXPERIENCE Christina’s Sparkling Touch

Owner 2019 - Present

• Devise processes to enhance business success and improve profitability.

• Establish and optimize internal policies to ensure responsiveness to market demands.

• Deliver exceptional customer service by resolving complex issues and adapting to changing priorities.

• Utilize social media platforms to generate leads and strengthen brand identity. Randstad USA

Remote Customer Service Specialist 2021 - 2021

• Evaluated customer issues and trends, implementing proactive solutions to enhance service quality and satisfaction.

• Maintained accurate customer account data through meticulous manual and digital updates, ensuring seamless access to information for internal and external stakeholders.

• Liaised with customers, management, and sales teams to understand needs and recommend solutions, leveraging sales expertise to promote products and drive upsell opportunities. LaQuinta Inn by Wyndham

Guest Services Manager 2014 - 2019

• Managed accounts receivable, cash balancing, and generated comprehensive accounting reports.

• Improved customer service satisfaction scores to 98% over two consecutive years by enhancing service delivery processes.

• Oversaw front desk, housekeeping, and maintenance teams, ensuring timely and courteous guest service through effective staff management of five employees.

• Developed and implemented budget adherence plans for front desk and guest services, while maintaining high employee satisfaction and performance through a collaborative management approach.

Motel Six

Guest Services Representative 2009 - 2014

• Managed guest check-in and check-out processes, utilizing internal software to ensure efficient reservations and accurate billing updates.

• Responded to guest inquiries via a multi-line phone system, directing calls to appropriate departments and enhancing customer satisfaction.

• Performed basic bookkeeping tasks, including updating guest accounts with room charges and services used.

EDUCATION Delgado Community College

Associate of Arts, General Education

2015

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