Patient Care Data Entry
Resume:
NATASHA MOORE
Email: *******.*****@***.** Phone: 901-***-****
PROFESSIONAL EXPERIENCE
Baptist Medical Group Referral Specialist (April 2022 – Present)
Spearhead and coordinate critical business functions to streamline physician services and referral management.
Execute the accurate and efficient processing of patient referrals, adhering to established data entry protocols and productivity standards.
Manage and schedule appointments for diverse specialties and practices, ensuring seamless patient care coordination.
Establish clear communication channels with patients and referring physicians to ensure the timely sharing of referral information and appointment confirmations.
Foster strong working relationships with both internal and external stakeholders through exceptional service delivery and proactive communication.
Oversee the review and submission of relevant medical records for referral appointments, ensuring compliance with physician requests.
Alliance Healthcare Lead Intake Specialist (August 2017 – May 2021)
Conducted comprehensive screenings and assessments, collecting essential demographic and clinical data to determine appropriate patient care pathways.
Managed all aspects of admitting paperwork, including completion of detailed assessment reports.
Engaged with patients and families to assess care needs, ensuring alignment with the least restrictive treatment models.
Provided timely crisis intervention and information to callers, demonstrating a high level of professionalism and empathy.
Promoted a positive and professional image of Alliance Healthcare through courteous, respectful interactions with patients, families, and colleagues.
Administered patient care services, including registration, insurance verification, and scheduling, ensuring an efficient and smooth operational flow.
Managed insurance precertification processes and consistently met all deadlines for referral processing.
Demonstrated leadership by staying abreast of policy changes and completing ongoing training to improve service delivery.
NATASHA MOORE
Email: *******.*****@***.** Phone: 901-***-****
Lucinda’s Care Service Home Healthcare Manager (February 2012 – May 2017)
Directed the daily operations of the home care office, overseeing clerical functions and ensuring smooth office workflow.
Established and enforced departmental policies to optimize operational efficiency and service quality.
Maintained meticulous documentation of patient care services, ensuring full compliance with state and federal regulations.
Led compliance efforts with Tennessee State Licensure, United Healthcare, BlueCare, and Amerigroup requirements.
Delivered targeted in-service training programs to both field and office staff, enhancing staff competency and service quality.
Strategically managed staffing resources to meet patient and family care needs while adhering to operational guidelines.
Proficient in Medicare and Medicaid guidelines, ensuring optimal insurance handling and timely follow-up on unpaid claims.
Conducted performance evaluations and implemented corrective actions or improvement plans as needed.
Efficiently handled administrative responsibilities, including billing, scheduling, and data analysis.
EDUCATION
Anthem College Associate of Applied Science (2012) PROFESSIONAL SKILLS
Exceptional time management and organizational skills, with a demonstrated ability to manage multiple priorities in a fast-paced environment.
Meticulous attention to detail, ensuring accuracy in all administrative and clinical tasks.
Strong ability to effectively manage multiple tasks simultaneously while maintaining a high level of efficiency.
Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and concisely.
Adept at building and maintaining relationships with patients, families, and professional colleagues.
Highly adaptable to evolving healthcare environments and changes in operational protocols.
Professional References Available Upon Request
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