Customer Service Front Desk

Elizabeth A. Fontaine

*********.********@******.********.*** 612-***-**** Oahu, HI

Professional Summary

Dedicated customer service professional with 10+ years of experience in front desk, hospitality, and client relations. Proven ability to manage customer inquiries, solve problems efficiently, and maintain a positive guest experience. Highly skilled in communication, conflict resolution, and time management, with a strong focus on customer satisfaction. Looking to leverage extensive expertise in a dynamic and growth-oriented role.

Education

Augsburg University Minneapolis, MN

Bachelor of Arts, Literature – Spring 2017

Professional Experience

English Teacher Preply (Remote) 2023 – Present

●Managed lesson plans and created engaging educational activities to improve students' language skills.

●Collaborated with international colleagues and clients to maintain high teaching standards.

United International College Zhuhai, China 2018 – 2019

●Taught English as a second language in customized lessons for students

●Adapted teaching methods to enhance comprehension in speaking and writing labs.

Front Desk Associate LA Fitness Minnetonka, MN 2019 – 2020

●Greeted members, handled inquiries, and processed memberships.

●Scheduled appointments, assisted with customer concerns, and maintained records.

Shift Supervisor Potbelly Minnetonka, MN 2023 – 2024

●Supervise daily operations and ensure quality customer service.

●Cash handling and inventory while mentoring/training employees.

Call Center Representative Morrie’s Customer Care Minnetonka, MN 2016 – 2017

●Handled customer inquiries and scheduled appointments.

●Maintained accurate records and coordinated with departments.

Nanny Various Families 2013 – 2022

●Provided full time childcare and ensured a safe environment.

●Managed routines, meal prep, and educational activities.

Server & Hospitality Roles Various Locations 2014 – 2023

●Provided excellent service in fast-paced environments.

●Managed POS systems and assisted with front-of-house operations.

Skills & Certifications

●Customer Service & Communication – Strong interpersonal and client support skills.

●Administrative Support – Experienced in scheduling and data entry.

●Technical Proficiency – Microsoft Office Suite, POS Systems, Adobe Creative Suite.

●Multilingual – Intermediate Spanish proficiency.

●First Aid/CPR Certified

Volunteer Experience

●Concert Usher & Coffee Concert Host Minneapolis, MN (2016 – 2020)

Assisted guests at Minnesota Orchestra concerts.

●Rehabilitation Volunteer Nosara Refuge for Wildlife, Costa Rica (2015 & 2017)

Provided care for rescued Howler Monkeys, assisting with rehabilitation efforts and conservation education.

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