Support Specialist Los Angeles
Resume:
PEGGY L. CATER
**** ***** ****** #* *** Angeles, CA 90016
Phone: 310-***-**** Email: *.*******@*****.***
Profile Summary: Dedicated Manager successful at operating and building programs that include workflow planning, organizing and building relationships with community partners, strategic planner around issues involving homelessness in Los Angeles. Self-motivated, a professional and able to prioritize workloads and multiple projects simultaneously. Creative and detail-oriented, proficient in problem identification, evaluation and resolution, able to work productively in high-pressure environments. Seeking to obtain a position where I can utilize my diverse skills and have a direct impact on the company’s success and through demonstrating initiative, creativity and dedication be afforded advancement opportunities.
Skills:
Office Administration
Sales and Customer Service
MS Word, Excel, PowerPoint
Accounts Payable
QuickBooks
Publisher
Accounts Receivable
Billing, Posting
Reconciliations
04/23/2023-Current SHIELDS FOR FAMILIES
Support Specialist Supervisor
Cal Hope Program
Responsible for:
Coordinating support services to assist participants with accessing community resources to
strengthen independent living skills.
Monitor and review case file documentation and monthly reports.
Providing linkage and referral to clients self-referred and referred by DCFS.
Coordinating support services for clients to address identified needs.
Facilitate groups and corresponding documentation.
Engage in monthly outreach events.
Primary Duties:
Assist in the monthly review of case files and documentation. Provide appropriate feedback to
staff and follow up on necessary corrections.
Facilitate weekly group supervision, or more frequently for higher-needs families, and complete
Supervision forms.
Attends and participates in program, agency staff meetings, and related community meetings as
required/requested.
Attend in-service and outside trainings as required.
Participate in professional development activities (reading, class/workshop/seminar attendance)
to maintain and enhance personal and professional competencies.
Monitor service data in the Exym electronic database.
Monitor referrals on referral log and sent to referral email address.
Assign referrals to Support Specialist and follow up on outcome of referral engagement.
Assist with planning of program events and activities.
Network with peers in other community service agencies to share ideas and resources, solve,
common, and maintain a professional network of referral sources for various service areas.
Reviews staff charts and documentation of participant services, ensuring compliance with agency,
policies and procedures, Cal Hope contract and other related agencies' standards and guidelines.
Coordinate and represent Cal Hope at community events.
Provide linkages and referrals to clients and their families in accordance with the appropriate level
of service.
Coordinate support services, including but not limited to linking clients to auxiliary services and
assisting clients and their families with accessing appropriate resources.
Coordinate and maintain appropriate service provision with referral source, i.e. Department of
Children and Family Services or Community Agencies.
Enter program data in electronic database including updated community resources, client
information, client contact, and generate reports.
Provide monthly reports to program manager.
Respond to requests for information in a timely manner.
Maintain positive working relationships with local linkage and referral agencies.
Maintain a working knowledge of existing community programs and resources, the services.
provided, and eligibility requirements.
Maintain caseload documentation in compliance with all agency policies and procedures as well.
as federal, state, county and local regulations.
Support staff rapport and engagement in team activities and meetings.
Maintain group binders, certificates, letters, enrollment, and data on participation.
Co-Facilitate and support with monthly processing groups led by Support Specialist.
Secondary Duties:
Supervisory Responsibility
Supervise staff in the Support Specialist Role.
Provide weekly supervision to staff.
Train, shadow, and support staff in the Support Specialist role with documentation, client sessions,
and referral process.
Review client charts, documentation, referrals, and data reports for participant involvement in the
Cal Hope Program.
Performs other duties as requested, directed or assigned.
HIPAA Privacy Standards Compliance
Performs other duties as requested, directed or assigned.
01/01/2019-11/09/2022 SHIELDS FOR FAMILIES
Program Manager
Subcontractor for LAHSA/HOPICS
Rapid Re-Housing for CES Individuals/CES Families Programs/Shelter Plus Care Programs
Summary
Manage and oversee 3 homeless/housing programs on a day-to-day operation of the Shields Housing programs (CES/ coordinated entry system for Individuals/ CES Families FCHN/family crisis housing network/Bridge housing) DMH/department of mental health/SPC/Shelter Plus Care Programs.
Coordinates with staff for program activities to achieve contract-driven goals and objectives.
Collaborate and coordinate with contractors, SHIELDS staff, and program partners and components to ensure continuity of service provision.
Partner close with other Homeless Service providing Agencies.
Primary Duties
Program Manager participates in activities related to personnel, such as, recruiting, interviewing, evaluating and conflict resolution.
Completes all required forms and reports as required by the funding agency.
Develops relationships, and provides linkages between housing programs, other SHIELDS programs, and the community, and outside agencies; represents the SHIELDS program at various outside functions and meetings.
Coordinates with lead agencies regarding program design, outcomes monitoring and reporting, and QA/QI.
Attends all required meetings for FCHN/ Family Crisis Housing Network, CES Families/Individuals and reports back program updates and related information.
Monitors and assesses services provided by independent parties (landlords) assigned to the program.
Completed monthly projections for all housing programs to ensure the appropriate spend down rate.
Supervise up to a maximum of 9 full-time staff.
Manage the community Triage/FRT/Family Response Team.
Proficient with the HMIS/homeless management information system.
Consults/conducts case conferencing with staff on complex client cases and issues, reviews client files, service plans, and documentation to ensure compliance with contractual/program requirements.
To ensure compliance with SHIELDS policies and procedures by overseeing activities, reporting concerns and resolving program issues in order to provide on-going assessment of program implementation.
Plan and/or oversee research conducted on clients, when requested.
Ensure program compliance with quality assurance plan.
Collaborate with consumers/ landlords, other professional staff and outside agencies when terminating services and/ or referring clients to other resources.
Coordinating support services to assist clients with independent living.
Monitoring team members work. Perform administrative and supervisory duties to include billing, Q.A. Reports, administering grants, review of clinical documentation and training new staff.
Participate in professional development activities in order to maintain and enhance personal and professional competencies.
03/01/2016-01/01/2019 SHIELDS FOR FAMILIES
Housing Coordinator
Subcontractor for LAHSA/HOPICS
CES Individuals/CES Families
Summary
In coordination with Program Manager, oversee day-to-day operations of the Shields Housing programs (CES/ coordinated entry system for Individuals/ CES Families FCHN/Bridge housing).
Coordinates with staff for program activities to achieve contract-driven goals and objectives.
Collaborate and coordinate with contractors, SHIELDS staff, and program partners and components to ensure continuity of service provision.
Maintain a client caseload across housing programs as determined by Program Manager.
Primary Duties
In cooperation with Program Manager, participates in activities related to personnel, such as, recruiting, interviewing, evaluating and conflict resolution.
Completes all required forms and reports as required by the funding agency.
Develops relationships, and provides linkages between housing programs, other SHIELDS programs, and the community, and outside agencies; represents the SHIELDS program at various outside functions and meetings.
Coordinates with lead agencies regarding program design, outcomes monitoring and reporting, and QA/QI.
Attends all required meetings for FCHN/ Family Crisis Housing Network, CES Families/Individuals and reports back program updates and related information.
Monitors and assesses services provided by independent parties (landlords) assigned to the program.
In conjunction with Program Manager, assure that programs stay within budgetary constraints.
Consults/conducts case conferencing with staff on complex client cases and issues, reviews client files, service plans, and documentation to ensure compliance with contractual requirements.
In conjunction with Program Manager, ensure compliance with SHIELDS policies and procedures by overseeing activities, reporting concerns and resolving program issues to provide on-going assessment of program implementation.
In conjunction with Program Manager plan and/or oversee research conducted on clients, when requested.
In conjunction with Program Manager, ensure program compliance with quality assurance plan.
In conjunction with Program Manager, collaborate with consumers/ landlords, other professional staff and outside agencies when terminating services and/ or referring clients to other resources.
Participate in professional development activities to maintain and enhance personal and professional competencies.
06/18/2015-03/01/2016 SHIELDS FOR FAMILIES
Home & Family First Five Program
Housing Case Manager
Primary Duties
Explain and enforce the Terms and Conditions of Occupancy.
Develop/maintain knowledge surrounding fair housing, the eviction process, and other legal issues.
Perform data entry into Homeless Management Information System (HMIS)
Develop housing resource networks with shelters, transitional housing, project-based housing, and negotiate permanent placement.
Complete quarterly housing service plans and other documentation per funding requirements.
Assist residents with achieving independent living skills.
Mediate conflicts between tenants and adhere to SHIELDS protocol for conflict resolution and provide input in the formulation of an action plan to rectify concerns.
Report emergencies per agency protocol and ensure adherence to safety policies and procedures.
Maintain regular communication with SHIELDS staff and attend meetings as directed.
Distribute housing information and correspondence to residents.
Conduct house meetings, home visits, and emergency evacuation drills per funding requirements.
Conduct monthly follow-ups with residents who completed and /or obtained permanent housing.
Attend meetings and complete documentation per agency / funding requirements.
Conduct random unit inspections and complete required documentation.
Monitor maintenance requests and coordinate efforts with Facilities Manager.
Assist with preparing units for move-in.
Enforce housing rules and regulations.
05/21/09 – 2/2014 BEYOND SHELTER HOUSING DEVELOPMENT CORPORATION
Deep Green Housing Management
Property Manager
Manage three properties totaling 92 units.
Knowledgeable in tax credit calculations & HUD policy and procedures, for inspection, and documentation to qualify person(s) for low-income/tax credit housing to ensure proper eligibility for new and existing households.
Execute Lease Agreements and Enforcing House Rules between Landlord and Tenant's
Manage staff of 4 employees: 2 maintenance and 2 porters/janitors
Contact potential applicants and coordinate appointments for intake of families applying for affordable housing.
Communicate daily with outside vendors for maintenance and repairs in upkeep of the properties and resident’s units.
Collect Rent and make Bank Deposits. Responsible for ordering all supplies for the properties.
References will be provided upon request.
Contact this candidate