Human Resources Call Center
Resume:
Jamie Lynne Denton
Human Resources ~ Call Center Advocate ~ Administrative Support ~ Medical Spa Operations Fort Worth, TX 76133
*************@*****.***
Dear Hiring Manager:
I am currently seeking a challenging career opportunity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include several years of experience providing leadership and support within fast-paced, ever-changing office environments. I have effectively applied my skills and knowledge toward developing and implementing strategic plans for optimizing medical business operations, customer relationships, and overall office efficiency. In addition to my talent for meeting and surpassing business goals, I am experienced in human resources, staff leadership, and business development. I offer dynamic communication and interpersonal relation skills and am highly effective in planning and coordinating workflow and managing time to maximize productivity. To complement this background, I have a Bachelor’s in Theological Studies and Minor Business. As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your operations, and look forward to interviewing with you in the near future. Sincerely,
Jamie Denton
Jamie Denton
Human Resources ~ Call Center Advocate ~ Administrative Support ~ Medical Spa Operations Fort Worth, TX 76133 817-***-**** *************@*****.*** Profile of Qualifications
Highly accomplished Office Manager, with skills in both scheduling and HR, who is eager to contribute a professional background in Medical Business Operations, Relationship Building, and Strategic Leadership Expertise in developing and executing therapeutic skincare treatments to optimize client appearance Offer an in-depth understanding of aesthetic and cosmetic laser techniques Strategically prioritize, coordinate, and manage multiple projects to optimize productivity and achieve critical performance goals in sales, client satisfaction, and bottom-line profits Dynamic communication and interpersonal relation skills with a continual commitment to cultivating strong client relationships, problem resolution, motivating teams, and aligning all daily operations with long-term customer objectives
High level of professional integrity instrumental for maintaining confidential records, files, and documents Professional Experience
ADMISSIONS REPRESENTATIVE, CORTIVA INSTITUTE 2023 - 2024
● Received inbound and made outbound calls from leads for potential massage therapy, cosmetology, esthetician, and nail technician students
● Scheduling appointments for on campus tours, interviewing potential students, providing all course information, having students speak with financial aid, writing up student contract for enrollment
● Work closely with campus Registrar on students start and end day along with students attendance
● Following up with start date along with assisting with new start orientation
● Follow up with newly enrolled students for the next 30 days of class
● Contacted local high schools coordinating and participating in career fair events
● Substitute Instructor for esthetician class
MEDICAL AESTHETICIAN, THE FACE PLACE 2022 – 2023
● Performed a variety of skin care treatments and services, including, Micro-needling with Rejuvapen and PRP, Liquid Gold, Exosomes, and PRX. Glass facial microinfusion, IPL, Microdermabrasion, Dermaplaning and WiQo PRX-T33 skin treatment, Chemical Peels
● Proficient in high sales volume and consultations to include educating patients about skin care treatments and procedures
● Scheduled appointments with clients
OFFICE MANAGER, BURT GRANT SALONSPA 2021 – 2022
● Streamlined and expedited operations in the fast-paced environment to maximize the productivity of scheduling, booking, and front desk activities
● Effectively managed, motivated, and coached a high-performance team of front desk staff
● Proactively identified and addressed client-related issues
● Coordinated schedules and appointments with clients to improve spa business growth
● Efficiently prepared and filed business claims and billing for the company AESTHETICIAN, DEVINE AESTHETIC SOLUTIONS 2020 – 2021
● Productively managed client relations to encourage repeat business and satisfaction
● Actively assisted physician with performing neuromodulator and dermal filler injections, Fitzpatrick skin type treatments, IPL photofacials, clear lift skin tightening, tattoo removal, laser vein removal, laser hair reduction, and body contouring with Alma platforms
● Consistently met client needs when handling aesthetic treatments including facials and chemical peels
● Skillfully developed and implemented marketing, sales, and social media strategies aimed at driving increases in new business growth
AESTHETICIAN, BIODERM SKIN CARE & LASER CENTER 2018 – 2020
● Played a vital role in ensuring the seamless operations of skin care including rejuvenation, resurfacing, tattoo removal, laser hair reduction, skin tightening, microneedling, microdermabrasion, and chemical peels
● Ensured daily activities complied with protocols, standards, and regulations
● Demonstrated the benefits and features of additional treatment options to patients OWNER, MATTRESS ONE 2013 – 2017
● Provided dynamic administrative support to team members by managing billing, inventory, and payroll
● Offered the necessary resources and training for employees to succeed in meeting company goals
● Conducted thorough performance evaluations of staff to determine areas of improvement or achievement
● High volume sales
Fidelity Investments, Call Center Advocate 1997 - 2000
● High call volume intake
● Assisted clients with investment portfolios
● Researched and resolved issues with accounts
● Provided stock market quotes
Education & Professional Development
Bachelor’s of Theological Studies and Minor Business, Vision International University Esthetician, Aveda Institute Laser Technician, National Laser Institute
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