Customer Service Social Media

DONNA RYAN

*********@*****.*** 520-***-**** Tucson, AZ 85701

Summary Experienced and results-oriented writer, editor, and virtual assistant with more than 10 years' experience in writing, data collection, customer service, and administration. Strong ability to perform complex web searches to help obtain the necessary information. Experienced in answering customer service inquiries by email, chat, and phone. Skills Customer service best practices

Email management

Social media management

Article writing and editing

File management expertise

Data gathering and organization

Strong mathematical aptitude

Proficient in SEO analysis and keyword

development

Quality assurance standards in proofreading

and editing

Documentation ability

Remote service

Experience Writer/Virtual Assistant/Customer Service Specialist 01/2010 - Current Self-employed, Ryan Writing and Virtual Services TUCSON, AZ Writes blog and social media posts, website copy and articles, carefully proofreading each order to provide clear and consistent work.

Prepares email newsletters for drip emails.

Answers emails and chat inquiries.

Communicates by phone and face-to-face to answer service and product inquiries. Manages social media platforms with combined total of 5,000 followers. Sends professional and targeted proposals to publishers outlining experience, skills and knowledge of writing, editing, and marketing.

Writes e-books and reports with appropriate style, voice and grammatical skill. Formats works to meet publishing guidelines.

Researcher and Fact Checker 11/1990 - 01/2000

Crown Syndicate

Contributed to research data pool by collecting and organizing information from news sources. Fitness Editor

Indy Today

Worked as fitness editor for local downtown newspaper. Education and

Training

Business Administration

Indiana Central University

Other Skills Calligrapher, Script Writer, Video Producer and Editor D

R

Websites,

Portfolios, Profiles

http://www.yurtopic.com/authors/donna-ryan.html

http://www.wisegeek.net/what-are-the-different-hvac-jobs.htm http://www.wisegeek.net/what-is-a-cleantech-fund.htm

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