Customer Service Account

Daisani Roberts

Current Location: ** Theresa St. Ewing, NJ 08618

Contact Information:

*****************@*****.***

Cellphone:609-***-****

Objective: A position utilizing my experience, strong communication, interpersonal and leadership skills. Key Skills

● Has 4 years of remote work experience

Customer Accounts Company Policies

● Underwriting Assist Underwriters Revenue Growth

● Loss Control Reports Product Development Customer Service

■ Emails

■ Outbound Calling/ Inbound Calling

Project and Event Management Sales Process

Customer and Personal Service Communication and Interpersonal Skills Cure Auto Insurance January 2023 - Present

Title: Underwriter Assistant -Hybrid Schedule

● Interacted with insured customers and brokers efficiently through email and making outbound ca

● Maintained Records for the department and customers fil

● Demonstrated a full understanding of underwriting processes and helped meet customer needs.

● Review, evaluate and recommend modifications to underwriting guidelines to atta profitable growt

● Verified data is correct on applications, binders, policies, endorsements a audits. ● Scanned and indexed policy documents to paperless file

● Assisted underwriters in expediting new business, processing endorsements and/or modifying existing policies while achieving broker relationships.

● Handled business transaction inquiries from prospective customers or clients concerning services, new customer account activation, products, and billing. Verified data is correct applications, binders, policies, endorsements and audits.

● Scanned and indexed policy documents to paperless file

● Assisted underwriters in expediting new business, processing endorsements and/or modifying existing policies while achieving broker relationships.

● Handled business transaction inquiries from prospective customers or clients concerning services, new customer account activation, products, and billing.

● Collects and reviews applications, credit history, and other background information ● Ensure that applications meet underwriting guidelines and that contract provisions comply with laws and regulations

Cenlar Mortgage Company November 2019 – December 2022 Position Worked : Mortgage Service Professional / Customer Service Representative -Fully Remote Position

● Handle all levels of mortgage servicing inquiries

● Use an advanced system to research and resolve inquiries while continuously providing first call resolution

● Explain mortgage servicing process information to borrowers

● Make decisions to resolve customer issues

● Resolve borrower and client complaints requiring in depth research and provide written explanations of research problems/resolutions

● Resolve disputes and perform root cause analysis

● Accurately track and document all communications with customers to provide a detailed history of contact

● Promote products and services with focus on customer satisfaction and retention

● Identifies, recommends, and contributes to process improvement

● Actively contribute to the overall productivity and success of your team

● Take ownership of the customer experience

● Take 75 or more calls a day from all levels of customer service Beauty Supply Store December 2016 – October 2019

Position Worked: Beauty Advisor

● Warmly greeting the potential clients and extending an invitation back to our counter and making each experience a unique one for the customer.

● Recommending and explaining the use of cosmetics, lotions, and creams to soften and lubricate skin and enhance and restore the natural appearance.

● Answering customers' questions about merchandise and advising customers on merchandise selection.

● Taking inventory or examining merchandise to identify items to be reordered or replenished. ● Stocking shelves, racks, cases, bins, and tables with new or transferred merchandise. ● Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.

● Stamping, attaching or changing price tags on merchandise, referring to price list. ● Designing and setting up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.

Child Care Connection- March 2012 – 2016

Position Worked: Assistant Teacher

● Provide pet sitting services including dog walking, feeding and yard care

● Make pets familiar with self by showing empathy

● Perform grooming duties such as bathing and combing

● Provide childcare for several families after school, weekends and during school vacations. ● Plan, prepare and arrange nutritious meals for children

● Serve meal and clean up dining area after meal

● Bathe and dress children

● Change diapers of infants and give toilet training to toddlers

● Change and wash children’s sheets and towels ● Iron children’s clothes

● Perform light housekeeping, laundry and dry cleaning Achievements

• Academic Honor RollVolunteer Experience

● Graduated High School and have received my High School Diploma

● Annual Toy Drive

● Annual Food Drive ● Church Usher

Interests / Activities

• Praise and Worship Leader

• Ewing High School Dance Team

Computer Skills

• Proficient with Microsoft Office, Internet and Social Media

Contact this candidate