Customer Service Quality Assurance
Resume:
Hannah Gibson
Bristol, Virginia *****
*************@*****.***
Professional Summary
Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Employee guidance
Sales expertise
Goals and performance
Product and service sales
Quality assurance understanding
Excellent interpersonal and customer service skills
Proficient in Microsoft Office applications
Quick learner with the ability to adapt to new tasks and environments
Strong organizational skills and attention to detail
Work History
November 2019 - February 2020
Belk - Bristol va
Associate sales
Sales Associate
Belk, Bristol, VA
October 2019 – Febuary 2020
Provided exceptional customer service, assisting guests in locating products and ensuring a positive shopping experience.
Organized merchandise displays and maintained inventory accuracy.
Processed transactions efficiently at the checkout.
Manager
Taco Bell, Bristol, VA
April 2017 – October 2019
Supervised daily operations, ensuring high standards of customer service in the drive-thru and kitchen areas.
Collaborated with team members to optimize workflow and maintain a clean environment.
Trained new staff on procedures and customer service best practices.
Receptionist
K.S. Wilson Contracting
February 2020 – Present
Managed incoming and outgoing calls, providing excellent customer care and support.
Scheduled appointments and coordinated with the field crew to ensure timely job completion.
Maintained organized records and facilitated communication between clients and contractors.
Education
East Tennessee State University Johnson city, Tn
Affiliations
Kimgsway Charities
Certifications
CNA certification
Wifi netowrking cyber certification
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