Operations Manager Warehouse

P.O. Box **** Michael Johnson

Pasadena MD *****

**************@*****.*** Cell: 443-***-****

Warehouse Operations Manager

Experienced in warehousing & distribution operations

● Understand the formula for efficient warehousing

● Skilled at maximum utilization of resources

● History of process/production line improvements

● Excellent safety record

● Forklift certified

COMPETENCIES

Logistics / IMS Problem Solving Time Management

Troubleshooting Distribution/Reconciliation Ordering

Shipping & Receiving Returns Management Pricing

Invoice Verification Picking & Packing OSHA

Inventory Management Storage Leadership

SELECTED RELEVANT ACCOMPLISHMENTS

●Recipient of "Branch of the Year" award out of 15 branches based on profits, efficiency and safety for Handleman Co., distributors and merchandisers of music products.

●Recognized as the model branch for a new inventory management system and selected to set up the same system in their Michigan, Nevada and Indiana facilities.

●Effectively managed a staff of 125 with 6 supervisors in a 135,000 sq ft facility housing over 1M units. Sample customers: WalMart, Boskov, Block Buster, Kmart and Ames.

●Consistently met or exceeded monthly shipping quotas for a major music distributor.

PROFESSIONAL HISTORY

Terminal Manager, George Hildebrandt Inc., Baltimore, MD 12/2019 - Present

George Hildebrandt Inc. offers regional flatbed shipping, tie and tarp, and logistic services focused on safety and on-time delivery.

Responsible for managing workers and directing dispatch activities of logistics vehicles. As a manager, I am required to develop relationships with corporate and operational departments so that they can ensure the company logistics standards are met. I resolve customer service complaints by implementing satisfactory solutions to retain customers while maintaining a clean and safe working condition of the facility and equipment.

●Plan, implement and oversee the work of staff members to ensure efficiency and compliance with organizational requirements and company procedures.

●Monitor and direct all dispatching activities, including tracking, routing and dispatching transportation vehicles.

●Conduct ongoing safety audits, meet with individual staff members, attend company safety meetings, and participate or direct other work activities designed to promote work safety and encourage continuing education among staff members.

●Implement changes to transportation services, policies or scheduling as needed.

●Ensure staff members fully and consistently comply with safety rules, administrative procedures and policies, environmental policies, union contracts and government regulations.

●Initiate and direct investigations to resolve shipper or customer complaints and verify their authenticity and accuracy.

●Collaborate with staff members and fellow managers to create, modify, and implement goals, procedures, policies, and objectives when the opportunity presents itself.

●Establish and conduct monthly, quarterly, or annual employee training sessions on a variety of subjects, including quality improvement, hazardous material handling, computer use and employee orientation

Inbound Operations Manager, Kuehne + Nagel, Aberdeen, MD 03/2019-12/2019

Kuehne + Nagel is a global provider of innovative and fully integrated supply chain solutions.

Managing warehouse operations with a staff of 40 employees specializing in contract logistics while maintaining cost effective solutions to align with budget, safe and hygienic working environment, and achieving service targets.

●Manage Shift Managers to ensure that targets, KPIs, and service delivery levels are achieved

●Improve efficiency, processes and methods, and reduce costs to accommodate departmental budget.

●Conduct meetings to ensure all safety procedures are followed.

●Monitor and control workflow to ensure timely processing of shipments.

●Investigate and manage disciplinary, grievances or any other employee related issues.

●Responsible for managing inventory to ensure HACCP compliance.

Warehouse Operations Supervisor Kuehne + Nagel, Aberdeen, MD 08/2018 – 03/2019

Kuehne + Nagel is a global provider of innovative and fully integrated supply chain solutions.

Reporting to the Operations Manager, manage all warehouse operations and a staff of 19 which engage in receiving, warehousing, and shipping products.

●Supervised, and trained warehouse staff of 19 employees.

●Coordinated unloading and stacking of inbound shipments.

●Conducted quality inspections of shipments for accuracy and damage free.

●Verified all shipment records and confirmed with knowledge of international shipping.

●Maintained Product locator system to ensure the optimal utilization of space.

Night Shift Supervisor, MTC Logistics, Jessup, MD 2010-2018

MTC Logistics, a provider of temperature-controlled distribution service specializing in frozen or refrigerated food storage.

Reporting to the General Manager, manage all warehouse operations and a staff of 27 which engage in picking, loading and unloading trucks.

●Manage, supervise, and train warehouse staff of 27 union employees to maximize productivity.

●Responsible for managing receiving and shipping; including staging, picking, and packing.

●Conduct nightly safety meetings to ensure all safety procedures are followed.

●Monitor and control workflow to ensure timely processing of shipments.

●Participate in scheduled and unscheduled audits.

●Manage several inventory functions including cycle counts.

●Responsible for managing “Chemical Inventory” to ensure HACCP compliance.

Night Shift Manager, Hearn Kirkwood, Inc., Hanover MD 2005 - 2009

Hearn Kirkwood is a subsidiary of Gilbert Foods, Inc., a private company supplying wholesale fruits/vegetables, meats and seafood to universities, schools and restaurants.

Reported to the Director of Operations and the President/Owner. Managed all warehouse operations and a staff of 25 engaged in picking, loading trucks, QC, and purchasing. Responsible for hiring, training, scheduling, firing and evaluations.

●Loaded an average of 10,000 pieces/shift onto 30 trucks.

●Right-sized a staff to increase productivity and accuracy that achieved results in the 97 percentile.

●Awarded the Silliker Certified Quality decoration for operating excellence.

●Reduced costs $5,000/week by eliminating a old wasteful label-printing process related to another subsidiary.

●Consistently met payroll budgets by careful daily piece-count monitoring to determine appropriate man hours.

Regional Warehouse Manager, Office Movers, Inc., Glen Burnie MD 2000 - 2005

Office Movers offered archival storage and moving services for business, medical companies as well as a museum. Provided retrieval services for business and medical files serving customers in MD, VA and DC. Sample clients: Zurich International, Black & Decker and the offices of the Baltimore Museum of Art. Warehouse was a mix of office furniture and files.

●Supervised 25 union-represented employees engaged in warehousing, retrieval, driving and commercial moving activities.

●Acted as Regional Warehouse Manager on weekdays of a 10,000 sq ft warehouse containing furniture and 6 levels of paper records on pallets as well as acted a Manager of all aspects of office moves on weekends with no disruption of businesses.

●Managed efficient daily retrieval and delivery requests from physicians' offices for patient files

●Inventoried, classified and computer-recorded uninventoried warehouse contents and disposed of obsolete furniture that released an additional 5,000 sq ft of warehouse space.

●Improved company safety record by leading formal OSHA classes.

●Conducted fork lift operation training.

Manager, Personal Check Products Dept., John Harland Co., Glen Burnie MD 1998 - 2000

Harland's principal activities provide printed products and software applications for financial institutions like banks, brokerage houses and financial software companies. It operates in the US, Canada and Mexico.

●Reported to the Manufacturing Manager, managing a staff of 36 print operators and 4 supervisors on two shifts.

●Co-developed a new process that resulted in a 50% cost reduction for the sample runs of new checks.

●Appointed to serve on the Y2K Team for computer generated orders and banking links. Created contingency plans for a potential catastrophe.

Warehouse / Return Center Manager, Handleman Co., Glen Burnie 1988 - 1998

With over $1.2 Billion annual sales, considered "The Channel of Choice" for distributing prerecorded music to leading retailers in the US, UK and Canada.

●Managed a staff of 125 and 6 supervisors in a 135,000 sq ft facility housing over 1M units.

●Sample customers: WalMart, Boskov, Block Buster, Kmart and Ames. Consistently met or exceeded monthly shipping quotas.

●Oversaw receiving, staging, ticketing, time-line assembly, guilding & filling displays, shrink wrapping and shipping of approximately 1M units.

●Recognized as the model branch for a new inventory management system and appointed to set up same systems in their Michigan, Nevada and Indiana facilities.

●Worked effectively across multi-disciplinary lines. Collaborated with sales management, merchandising, account reps, IT, buyers, etc.

●Consistently met customers' advertising commitments ensuring product availability.

EDUCATION

Computer Accounting Certification, Yorktown Business Institute, Glen Burnie

Principles Of Supervision, Anne Arundel Community College, Arnold, MD

Homeland Security – Cargo Industry, Anne Arundel Community College, Arnold, MD

Supply Chain, Transportation & Logistics (In Process) – Anne Arundel Community College, Arnold, MD

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