Customer Service Inventory Management
Resume:
Tayler Johnson
***** ******** ** ******** ** ****1
***************@*****.***
Objective
I am a dedicated and customer-oriented Shift Lead with over 2 years of experience in fast-paced retail and coffee shop environments. Proven ability to manage and motivate teams to increase efficiency and customer satisfaction. Seeking to leverage leadership skills and a strong work ethic to contribute to the success in a new workplace.
Professional Experience
Shift Lead, Starbucks - Brighton Colorado.
(2022-2023)
- Managed daily operations, including opening and closing procedures, inventory management, and cash handling, ensuring smooth store function.
- Led a team of 8 baristas, fostering a positive work environment and delivering high-quality training to new staff members.
- Improved customer satisfaction ratings through exceptional service and quick resolution of any complaints or issues.
- Implemented new strategies to increase store sales and customer engagement, including promotional events and loyalty programs. Barista Starbucks- Brighton Colorado.
(2020-2022)
-Customer Service- Delivered outstanding customer service by greeting and serving customers in a timely, friendly manner. Expertly managed customer inquiries and feedback, resulting in a positive café atmosphere and increased customer loyalty.
-Beverage & Food Preparation- Skillfully prepared a wide range of coffee and tea beverages to company standards. Maintained high quality and presentation while also efficiently managing customer orders. Assisted in the preparation and presentation of food items, ensuring compliance with health and safety regulations.
-Cash Handling & POS Operations: Accurately processed customer transactions at the cash register. Demonstrated proficiency in using Point of Sale (POS) systems, handling cash, and managing card transactions. Responsible for opening and closing the register, ensuring accurate cash management.
- Inventory Management: Assisted in stock management and inventory control. Conducted regular inventory counts and placed orders for supplies as needed, minimizing waste and ensuring availability of best-selling items.
-Team Collaboration & Training: Worked collaboratively with the team to meet and exceed sales targets. Contributed to a supportive and positive work environment. Participated in training new staff, sharing knowledge and best practices to enhance team performance.
-Cleanliness & Maintenance: Ensured the café area, including machines and equipment, was clean and well-maintained in accordance with company guidelines and health and safety standards. Regularly performed cleaning tasks and maintenance of coffee machines to ensure optimal operation.
-Product Knowledge & Innovation: Demonstrated comprehensive knowledge of coffee and tea varieties, brewing methods, and menu items. Contributed ideas for menu development and seasonal promotions, enhancing the customer experience and driving sales.
Education
General Educational Development (GED)
Skills
- Strong leadership and team management
- Excellent customer service and communication
- Proficient in cash handling and financial management
- Ability to multitask and handle high-pressure situations
- Knowledgeable in inventory and stock control techniques
- Competent in using POS systems and Microsoft Office Suite Additional Information
- Certified in Food Safety Management
- Attended workshops on Leadership Excellence and Customer Service Mastery
Optometric Technician
[Insight eye care center] – [Littleton,Colorado]
[2024] – Present
● Perform pre-examination tests such as visual acuity, color vision, and visual field testing to assist optometrists in diagnosing and treating patients
● Assist in fitting and adjusting glasses and contact lenses, ensuring comfort and proper fit
● Maintain ophthalmic equipment and ensure instruments are calibrated and functioning correctly
● Prepare patients for eye exams by gathering medical histories and answering any questions related to procedures
● Take and record patient vitals, including intraocular pressure and eye measurements
● Assist in managing patient flow within the office, ensuring efficient scheduling and minimal wait times
● Provide patient education on eye health, proper contact lens care, and post-exam instructions
● Manage patient records and update systems in compliance with HIPAA regulations
Additional Information
● Ability to work effectively under pressure and adapt to changes in a fast-paced work environment
● Familiarity with EHR software (e.g. Crystal])
● Strong attention to detail and patient-focused approach
● Continued interest in advancing skills through ongoing education and training
Skills
● Ophthalmic Equipment Proficiency: Skilled in operating autorefractors, keratometers, slit lamps, and other diagnostic instruments
● Patient Care: Experience in taking patient histories, performing visual acuity tests, and assisting during eye exams
● Record Management: Expertise in maintaining accurate patient records and managing digital files within Electronic Health Record (EHR) systems
● Pre-Exam Testing: Proficient in conducting tonometry, pachymetry, and visual field testing
● Communication: Strong interpersonal skills, with the ability to explain procedures and offer support to patients
● Team Collaboration: Ability to work well with optometrists, ophthalmologists, and other healthcare professionals to provide comprehensive care
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