Customer Service Client

SANDRA THOMPSON

***** ******** **. #*** 832-***-****

Houston, Texas 77082 *****************@*****.***

ADMINISTRATIVE OFFICE OPERATIONS – CLIENT SERVICE

Business professional offering over 15 years of experience managing multiple projects for fast paced office operations. High skilled in handling multiple projects, coordinating pertinent legal and government documentation, and following up on projects to complete within deadlines. Well versed supporting management meeting department and client goals. Excellent interpersonal skills, collaborate with customers to identify and remedy quality issues. Strong analytical, research and problem solving skills.

CORE COMPETENCIES

● Administrative and

organizational skills

● Customer Service

● Legal/Research

skills reviewing

documentation on

multi-million dollar

projects

● Typing Speed

50 wpm

● Training &

Development of

personnel

● Supervisory

background

● Reporting of

documentation

● Excellent

telephone skills;

good listener

● Excellent

communication skills

working with

attorneys, investors,

branch offices, C-level

executives and staff

● Team player; work well

with others and

independently

● Computer skills:

Microsoft Word, Excel,

PowerPoint

ACCOMPLISHMENTS

Administrative Projects

● Recipient of recommendation letters from US Housing & Development during my 10 year career with Aegis Mortgage Corporation for excellence handling administrative projects.

● Earned a reputation as a professional and an employee who achieves outstanding performance meeting company deadlines at Aegis Mortgage. Customer Service Specialist

● Awarded certificate of Excellence in Customer Service from Mortgage Banker’s Association.

● Consistently communicate effectively with clients, co-workers and management. Maintain error free production; follow all information on computer reports; handled telephone lines; resolve customer complaints, grievances and provided excellent customer service experience during career with First City.

Resume of: Sandra Thompson Page 2

PROFESSIONAL WORK HISTORY

Aegis Mortgage Corporation, Houston 01/2002-06/2011 & 13/1995-05/1999 Administrative/Client Service – Insuring Specialist

● Directly responsible for the management of multi-million loan packages. Projects involved the coordination of a broad range of documents including legal information to ensure the timely completion of loans.

● Interfaced with internal and external contacts regarding the completion of documentation. Coordinated with branch offices to resolve problems in a timely and efficient manner.

● Responsible for payments; monitored the final information to investors. Group Millennium, Inc., Houston, Texas 5/1999-10/1999 Office Coordinator – Insuring Area

● In charge of the coordination of documentation in the organization of loan packages. Conduct research on missing information, interface with branch offices; maintain internal tracking systems regarding all communication.

● Involved in on-line processing of information; review payment histories; work closely with attorneys to maintain a line of communication.

Mellon Mortgage Company, Houston, Texas 12/1992-12/1995 Office Coordinator – Insuring Area

● Managed the coordination and preparation of information to complete loan packages.

● Worked with attorneys, internal staff reviewing documentation, payments and processing data to meet corporate deadlines.

First City, Houston, Texas 12/1990-09/1992

Loan Collateral Auditor

● Gained valuable experience in the processing of loan packages during career with First City. Responsible for reviewing information; conducting research; analyzing documents; interfacing with internal and external departments. Consistently met deadlines for company and clients. Customer Service Specialist

● Consistently communicate effectively with clients, co-workers and management. EDUCATION

Jena Business School, Jena, Louisiana

Major: Office Administration Certificate

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