Customer Service Patient Care
Resume:
MY RESUME
Wiam Assfour
**** ***** ** ****** ****, IL 60477 708-***-**** ***********@*****.***
SUMMARY OF QUALIFICATIONS:
Highly dedicated and enthusiastic phlebotomist with a sound understanding of clinical procedures, medical terminology and medical responsibilities. Outstanding communication skills and excellent patient care knowledge with over 108 hours of clinical training.
EDUCATION:
Moraine Valley Community College, Palos Hills, IL
Phlebotomy certificate ( Anticipated July 2024)
-Eligible to challenge a national phlebotomy certification exam
CLINICAL EXPERIENCE:
Clinical Internship, Silver hospital (may 2024 June 2024)
o Performed 2-step patient identification procedure per TJC accreditation guidelines
o Maintained safety and infection control procedures with each patient
o Blood cultures
o ER Draw
o ICU
o syringe draw
oTransfer blood
oOther
oPerformed venipuncture on over 213 patients with high success rate
oPrepared specimens for processing and distribution in clinical area
o Disposed of used supplies and sanitized medical instruments appropriately
EXPERIENCE:
Dunkin’ donate, Palos Heights, IL (2022-2024)
•I worked at this company as a customer service and cashier and coffee maker.
Chicago Ridge mall IL (2021-2022)
•I worked on the clothing store as a manager.
Popeyes chicken restaurant (2020-2021)
•I worked as a customer service.
Kindercare 2024
I worked as a teacher assistant on KinderCare
SKILLS:
o CPR for Basic Life Support Certified
o Knowledge of HIPAA privacy laws
o food certification
o Fluent in Arabic and English
o Strong interpersonal skills with diverse populations
o Negotiation
o Excellent ability with a variety of clinical procedures and venipuncture techniques
o Excellent understanding of medical terminology and the ability to explain venipuncture procedures to patients in a friendly and supportive manner
PROFESSIONAL AWARDS/ORGANIZATIONS:
Student Member, American Society for Clinical Pathologists (2024-Present)
Dean's List, Phi Theta Kappa Honor Society (2023-Present
Wiam assfour
7936 172d Pl Tinley Park, IL 60477
July 18-2024
I am writing to apply for the Phlebotomist position posted on Moraine Valley Community College's College Central Network system (Job ID # 1234). From my education, experience and background, I believe that my skills would be a strong asset to your organization.
I will be graduating from Moraine Valley Community College's Phlebotomy Program in July 24-2024 with a 4.0 G.P.A. During my clinical rotation at Silver Cross Hospital New Lenox, IL 60451
I successfully completed 213 blood collection procedures with a success rate of 99%. My experience allowed me to collect a wide variety of specimens. I was able to work with diverse patients including: pediatric, adolescent, adult and geriatric populations on a routine basis.
From my resume, you will see that I honed my interpersonal skills as well as my service delivery skills in an exceptional manner. For example, I always took the initiative to support the providers in an efficient and positive manner improving communication and workflow. With my strong language skills in both English and Arabic, I am able to relate to diverse groups of patients allowing me to truly enhance service delivery. I was frequently commended for attention to detail not only as a clinical intern, but also in my roles as an Administrative Assistant, Customer Service Assistant and volunteer.
As a dedicated student of the Moraine Valley Phlebotomy Program, I am passionate about healthcare and providing the best experience possible for those we serve. From your web site, I understand that your facility is known for excellence in patient care and its holistic approach in the Midwest. I look forward to challenging the Phlebotomy Certification Exam (PBT) offered by the Board of Certification of the American Society for Clinical Pathologists in fall 2024
I believe my personality, skills and experiences would be a suitable match for your organization's needs and vision as I am committed to your mission of excellence as well. I would greatly enjoy an opportunity to speak to you further about my qualifications. I can be reached at 708-***-**** or via email at ***********@*****.***.
Thank you for your consideration.
Sincerely,
Wiam Assfour
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