Social Media Customer Service

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Laura Horn

*****.*******@*****.*** 314-***-**** in/ laura-horn-892a7b31b www.beespokebylaura.shop SUMMARY

I'm looking for a position that will allow me to work remotely, improve my skills and supplement my current income. Due to some health issues, I was disabled for many years and unable to work. A few years ago, I regained my health to a degree and began learning Photoshop and how to open and manage a digital image business. I created, and still operate, websites and social media accounts. I continue to design graphics and sell them as a standalone product on various sites and also use the images to create signs, mugs, tumblers, tee shirts and more. I offer custom work including logos, business materials, package inserts and social media packages for businesses. I'm eager to learn more and continue taking courses and classes to improve my craft. Being a business owner, I deal with general administration, accounting and customer service on a daily basis.

EXPERIENCE

Owner

Beespoke by Laura, LLC September 2022 - Present, Saint Louis, Missouri At my current business, I utilize my skills in Photoshop and other editing apps to create digital images. On my websites, I offer the digital images to crafters and use the images to create indoor wall art, outdoor signs, garden decorations, tee shirts, mugs and tumblers.

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• I maintain a social media presence across various venues.

• My business thrives on satisfied customers and word-of-mouth advertising and I strive to offer the best experience I can. As the sole owner, I am 100% involved accounting, customer service, shipping, supply ordering, advertising and contact with shipping services and other venues that feature my pieces.

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• Improving my skills and efficiency is a daily goal and I enjoy new courses or information that offer true benefit to my existing business. Owner/Creative Director

Bee Unique Digital Designs January 2020 - Present, Saint Louis, Missouri Launched and scaled a creative agency from inception to a portfolio of over 50 clients within two years, achieving a client retention rate of 90% through strategic branding practices and project management.

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Working with various venues, an active social media presence is consistently maintained and increases online sales by reaching new markets. Updating images in utilizing new AI creates unique images using Photoshop and other design apps.

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Managing all customer interactions, ensuring timely order fulfillment, and maintaining accurate accounting and billing records to streamline the general administrative processes.

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Accounts Payable Clerk/Receptionist

Jack King Toyota May 1989 - September 1990, Mehlville, Missouri

• Accountant for paying company bills and ensuring accuracy of large deposits on a daily basis.

• Cashier for Service and Parts Departments including summarizing the work performed and accepting customer feedback.

• Data Entry including data from several car dealership departments, generating crucial performance reports for the department heads.

• Produced daily reports balancing all invoices from all dealership departments.

• Receptionist - greeting customers, answering customer calls and routing to the proper departments. Accounting, Customer Service

LD Goodman March 1988 - February 1990, Saint Louis, Missouri

• Managed end-to-end payroll processing, ensuring accuracy and compliance with financial regulations.

• Implemented efficient credit card processing systems, enhancing transaction speed and security. Spearheaded the recruitment process, successfully hiring and onboarding new employees, contributing to company growth and operational efficiency.

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Assisted in fulfillment operations and managed a large mailing list consisting of 10,000+ contacts to ensure timely and accurate delivery of marketing materials.

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Processed customer billing inquiries and resolved discrepancies, achieving a 95% customer satisfaction rate by promptly addressing issues and providing accurate information.

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Managed customer inquiries and resolved billing discrepancies, achieving a 95% customer satisfaction rate by utilizing ERP systems and adhering to accounting standards for efficient handling of financial records.

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File Clerk/Receptionist/Cashier

Cavalier Ford January 1987 - April 1988, Maplewood, Missouri

• Cashier for service and parts departments using credit card processing and check verification.

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Customer satisfaction calls and follow up for all car sales (new and used) and service and parts departments ensuring customers received the best experience possible from the dealership. Working closely with these department managers helped maintain a good relationship provide necessary care to retain the customer base.

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• Assisted the fleet purchase sales manager with tasks including typing agreements and filing paperwork.

• Receptionist providing information and routing calls to the proper departments. File clerk for service department maintaining written records of services provided and maintaining an easily accessible file room for the mechanics, manager and warranty clerk.

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EDUCATION

High School Graduate, Some College, No Degree

Maplewood-Richmond Heights High School • Maplewood, Missouri • 1987

• National Honor Society

• Top 10% of Class

• Class Treasurer

SKILLS

Soft Skills: Accounting, General Ledger, Administrative, Supervisor, Clerical, Greet Visitor, Incoming Call, Desk, Answer Incoming, Incoming Call, Resolution Soft Skills: Accounts Payable, Receivable, Invoicing, Reconcile, Bookkeeping, Payroll, Customer Service, Cashier, File Clerk, Mass Mailing, Data Entry, Maintain Website, Business Owner

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