Customer Service Administrative Support
Resume:
ANTHONY T +1-404-***-**** ******@*****.***
LOWE
EXPERIENCE
Collection Mediator and Trainer 01/2009 - Present
Intel Solutions Atlanta, GA
Increased recovery rate by {20%} by coordinating {$500,000} in debt placement with collection agencies.
Enhanced collection efficiency by {20%} by training {50} debt collectors on compliance and regulatory standards.
Managed the recovery of bad checks for both local and out-of-state accounts, improving overall collection rates.
Member Services Representative 01/2020 - 04/2024
The Renewing Extract Wellness LLC Lawrenceville Lawrenceville, GA Improved onboarding satisfaction by {30%} by managing the process for {100} new members.
Marketed and promoted premium wellness products, including Bhangology CBD rubs, gummies, and memberships.
Provided exceptional customer service by responding to inquiries and offering product information to potential customers.
Played a key role in driving brand awareness and customer engagement through effective communication and support.
Client Advocate 01/2006 - 01/2008
Kelly Services Atlanta, GA
Screened clients affected by fire, employment loss, and medical issues to assess their needs.
Provided clear explanations of available services and funding options to support clients in crisis.
Identified and addressed client needs through effective troubleshooting. Made referrals to appropriate resources, ensuring clients received comprehensive assistance.
Administrative Support Clerk 01/2005 - 01/2008
Dr. Rasheen Hodge MD Atlanta
Performed clerical duties, including managing faxes, confirming patient appointments, and handling collections for outstanding medical bills. Improved patient satisfaction by {20%} through efficient appointment scheduling and resolving {95%} of billing inquiries accurately. Ensured smooth office operations through efficient administrative support and patient communication.
Legal Collections Specialist (contractor) 2004 - 2008 VANDERBERG CHASE & ASSOCIATES/ MANN
BRACKEN, LLP/TRAUNER COHN, LLP
Location
Improved cash flow by {20%} by efficiently managing accounts receivable and reducing outstanding debts for {15} legal clients. Negotiated payment plans and settlements with debtors, balancing client interests with legal and ethical considerations
Utilized legal software and case management systems to track collection efforts, deadlines, and client communications
Collaborated with attorneys to initiate legal action when necessary, preparing documentation for court filings and judgments
Customer Service Monitor 01/2001 - 01/2004
Gulf Coast Services Atlanta
Customer Service Representative and Monitor 01/1999 - 01/2001 Nationwide Credit Atlanta, GA
Electronic Data Systems 01/1997 - 01/1999
Kelly Services Atlanta, GA
SUMMARY
Dynamic and detail-oriented
professional with 20 years of
experience in collections and customer
service. Adept at enhancing visitor
experiences through strong
communication skills and a
commitment to excellence. Eager to
contribute to a collaborative work
environment in a customer service role,
leveraging creativity, leadership,
training, and teamwork abilities to drive
success and make a meaningful
impact.
SKILLS
Debt Collection Strategies
Compliance with Collection Laws and
Regulations
Negotiation and Persuasion
Active listening Relationship Building
Empathy and Patience
High Speed Internet Access DSL
Fair Debt Collection Practices
EDUCATION
General Studies
Atlanta Metropolitan College
01/1992 - 01/1993 Atlanta, GA
General Studies
Art Institute of Atlanta
01/1995 - 01/1996 Atlanta, GA
High School Diploma
Southwest High School
01/1988 - 01/1992 Macon, GA
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