Customer Service Sales Associate

SHANELL BOWDEN

**********@*****.*** 240-***-**** Temple Hills, MD 20748

Summary

Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.

Skills

Suggestive Selling

Basic accounting

Payment Processing

Identification verification

Engaging personality

Excellent judgment

Handling Difficult Customers

Professional Appearance

Point of sale systems

Marketing and sales experience

Complex Problem-Solving

Outgoing Personality

Organizational ability

Anticipating guest needs

Courteous

Customer service expertise

Experience

Private Events Washington, DC

08/2020 – Current

Greeted customers and provided excellent customer service.

Prepared alcoholic and non-alcoholic beverages according to recipe standards.

Ensured proper sanitation of bar area, glassware, utensils, and equipment.

Maintained inventory of liquor, beer, wine, and other beverage items.

Processed payments accurately and efficiently with POS system.

Kept track of all orders made by customers and communicated them promptly to kitchen staff.

Cleansed glasses with sanitizing solution after each use.

Resolved customer complaints in a professional manner

Organized storeroom inventory of supplies such as cups, napkins, straws.

Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Checked identification of guests to verify age requirements for alcohol purchase.

Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.

Poured wine, beer and cocktails for patrons.

Event Staff Services Washington,Dc

Security Officer 02/2019 - 05/2023.

Monitored surveillance cameras and responded to suspicious activity.

Enforced access control measures in accordance with established procedures.

Confirmed visitor identification prior to granting entry into the building.

Provided escorts for visitors as needed throughout the facility.

Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.

Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.

Assisted with crowd control during large events held at the facility.

Monitored premises and recorded activity in daily officer reports.

Verified photo IDs and tickets to allow guests passage..

Target Woodbridge, VA

Sales Associate 9/2015 - 04/2017

Provided excellent customer service, greeting and thanking customers for their purchases

Ringing customers at the register

Cash handling

Resolved complaints of the customers professionally and punctually

Cross-trained team members to make sure faultless service is offered to the customers

Took initiative to find extra tasks if duties were completed

Forman Mill New Carrollton, MD

Sales Associate 01/2010 - 11/2014

Provided excellent customer service at all times greeting customers as they came to register to pay for their items

Rang up customer purchases and processed customer payments of cash and credit cards

Assisted store managers with merchandising clothing throughout the store

Education and Training

Bartending School of Arlington Arlington, VAMixologist06/2015

Certifications

TAM (Techniques in Alcohol Management) Certified, Certified to have been trained and tested on: alcohol management, recognizing false identification, identifying the clinical effects of alcohol, properly preventing and de-escalating customer disturbances, as well as knowledge of alcohol laws, rules, and regulations.

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