Customer Service Patient Care
Resume:
MICHELLE LISTIM
Raleigh, North Carolina
**************@*****.***
linkedin.com/in/michellelistim/
Summary
A dedicated healthcare professional with a strong background in customer service and administrative support. Proficient in handling high-volume calls, scheduling, and ensuring HIPAA compliance, I leverage EPIC software and Microsoft Office Suite to enhance efficiency and streamline processes. I excel at fostering effective communication and improving patient care through meticulous attention to detail and a collaborative approach.
Skills
●Patient Care Coordination
●Cross-Functional Communication
●Team Collaboration
●Electronic Health Records (EHR) Management
●Attention to Detail
●Scheduling and Follow-up
●Microsoft Office Suite Proficiency
●Problem-Solving
●High-Volume Call Management
●Adaptability
●HIPAA Compliance
●Customer Relations
Experience
Patient Service Representative III, 01/2013 01/2020
Carolina Family Practice & Sports Medicine Cary, NC
●Maintained accurate documentation of patient interactions using the EPIC EMR system, reducing record-keeping errors by 25%.
●Collaborated with cross-functional teams to analyze patient data, uncovering key patterns that improved patient engagement.
●Streamlined patient care coordination, resolving 95% of inquiries and concerns on the first call, significantly enhancing patient satisfaction scores.
●Ensured full compliance with HIPAA and security protocols, safeguarding patient confidentiality and maintaining high standards of data security.
●Led quality control initiatives that reduced non-compliance incidents by 30%, enhancing adherence to health industry standards and improving overall service quality.
Office Administrative Assistant
Amdocs Morrisville, NC
●Delivered comprehensive office support for two locations, efficiently managing the needs of up to 50 employees from diverse cultural backgrounds, which boosted team productivity by 15%.
●Prepared and maintained HR documentation, including forms, reports, logs, and records, ensuring accuracy and compliance with company policies.
●Scheduled and coordinated meetings for executives across different countries and time zones, enhancing team collaboration and cross-border communication.
●Arranged all aspects of meeting logistics, from preparing materials to recording detailed minutes, ensuring effective communication among stakeholders.
●Negotiated improved contract terms with key vendors, achieving a 20% reduction in costs while upholding high standards for office supplies and services.
Administrative Assistant
Computerland Tel-Aviv, IL
●Provide administrative support to executives and team members, including managing calendars, scheduling meetings, and coordinating travel arrangements.
●Support human resources activities by preparing and processing forms, maintaining employee records, and coordinating staff communications.
●Develop and implement office procedures and best practices to improve workflow and operational efficiency.
Education and Training
Wake Technical College Raleigh, NC
Associate of Applied Science Medical Billing And Coding
Schoolcraft College Livonia, Michigan
Associate of Applied Science Medical Transcription
Languages
English: First Language
Hebrew: B1
Intermediate (B1)
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