Customer Service Manager

***** ***** ****** • Sylmar, CA **** • 818-***-**** • ***********@*******.***

SUMMARY PROFILE

Results-oriented, motivated, professional with over 20 years’ experience in Customer Service, Sales and Marketing. Sales support specialist with experience managing regional, national and corporate headquarter. Daily management including logistics, training, and implementation of procedures for excellent customer service to increase sales with new customers and to build current customer base.

AREAS OF EXPERTISE

Customer Service Manager *Sales • Logistics/DSD • Purchasing- Account Revenue Analysis • Order Management • Bilingual: Fluent in Spanish • Order Management • Detail Oriented • Conflict Resolution and E-Commerce experience.

EXPERIENCE

Overhill Farms, Vernon, CA

July 2021 to Present

Manufactured of Frozen ready to eat meals.

Customer Service Manager.

Develop and implement customer service strategies that align with business goals.

20 years of Customer Service experience

Manage all critical customer escalations in the region and facilitate solutions with the support of the account managers.

Work collaboratively with Production, QA, Planning and Forecast, Shipping and Receiving departments.

Getting involve on a timely manner on any issues or problems that arise.

Ensure quotes and customer orders are effectively entered on our SAP system, provided and confirmed with the customers in a timely manner, and followed up on efficiently.

Closely working with several trucking companies/brokers to get the best prices for our shipping and receiving needs.

Participate on the weekly development of products and financial status for our end of the month closings.

Presenting weekly production updates to our customers to secure all available inventories get ship as soon as possible.

Running weekly reports from different customer portals to secure we are up to date with all promotions and future forecast.

Naturezway, Inc- Los Angeles, CA

Janury 2021 to July 2021

Sustainable and Environmental Products made of Bamboo-Sugarcane

Sales Coordinator/Administrative Manager.

Coordinate and Assist all Sales Managers and Broker Groups.

Arrange all sales meetings and sales shows, personal and virtual.

Create and monitor a schedule for all upcoming events including Business reviews, product opportunities.

Create Sales presentations and sales analysis.

Coordinate monthly meetings and product reviews.

Help with new product development.

Visit retail stores for product review, comp analysis and help to create new ideas to grow product exposure.

Monitor inventory levels to avoid product shortages.

Work on Customers Portals to set up new items, price changes, specials as UNFI, KeHi, C&S.

Fuji Food Products, Santa Fe Springs, CA.

2007 to January 2020

Manufacturer of Ready-To-Eat Sushi Products, Salads, Ethnic Specialty Items, Vegetarian Burgers and Entrees

Customer Service & Sales Specialist Manager

Proven experience providing customer support in busy work environment.

Excellent commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Strategic-relationship and partnership, building skills, listen attentively, solve problems creatively and use tack and diplomacy to achieve win-win outcomes

Create budget by account for my assigned territory.

Assist with new product development.

Consistently looking for new business development opportunities to grow my territory and company revenue.

Sales support for major accounts which provided a revenue of $40millions annually.

Managing and mentor the Customer Service Team 6 to 10 employees depending on the season.

DSD experience, managing 40plus drivers in 3 different regions, logistics experience

New contract negotiation.

Conduct business reviews with my accounts and share ideas and growth strategy options.

Creatively remove obstacles impeding business growth for my customers.

National customers of responsibility are Wal-Mart, Sam’s Club, BJ Club and Costco.

Prepare sales reports for CEO.

Develop and maintain sales forecast and coordinate with operations.

Process orders for production planning.

Communicate and coordinate deliveries to retail customers.

Create and maintain item agreements and vendor commitment forms for customers.

Create and execute a plan by account to achieve sales goals.

Perform SKU analysis to ensure margin targets are achieved

Plan, coordinate and participate on Industry Trade Shows.

Overseas Connection, Inc, Los Angeles, CA.

1994 to July 2007

Exporter of Consumer Electronics.

International Sales Manager

Purchased consumer electronics from Toshiba, Sony, Panasonic, RCA, JVC, Black and Decker and Frigidaire.

Responsible for all International Sales, dealing with major reps in Mexico, Argentina, Peru, Chile, Ecuador, Panama, Puerto Rico

Negotiated all pricing and selected items based on customer demands.

Grew market by 10 million dollars in 2 years.

Implemented catalogs, price sheets and all sales tools necessary for sales team.

Track purchase order progress, made sure customer declarations was made on time, completed customs clearance formalities successfully, completed foreign currency payment application in effective time and kept all records.

Introduced training programs that enhanced employee performances and morale.

EDUCATION & SKILLS

Bachilleres Benito Juarez School, Mexico City, Mexico

Completed Retail and Madrid Training

ERP, SAP

Microsoft Word, Excel, Google Docs, Outlook,

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