Administrative Assistant Office Manager

MACDILLA (MACKIE) WALKER

Glenarden, MD *****

**********@*****.***

Cell: 443-***-****

OBJECTIVE:

To continue my knowledge/skills as a Truck Dispatcher where I can to fully utilize my hands-on experience in

scheduling, coordinating, and dispatching trucks for deliveries, customer care, secretarial, clerical, office

management, and administrative skills with immense knowledge of transportation and trucking Industry

trends and practices.

EXPERIENCE:

Absolute Healthcare Services Administrative Assistant-(PT) – July 2024 – Present

Agape Love of God Content Creator - Youtube Apr 2023 - Present

● Create engaging and visually appealing video content for YouTube based on provided scripts and ideas.

● Develop and execute content strategies for authority content, engagement posts, and sales-driven content.

● Utilize modern digital tools to edit and enhance video content, ensuring high-quality production values.

● Manage and grow Instagram and TikTok profiles, implementing strategies to acquire real and authentic followers.

● Analyze content performance and adapt strategies to maximize engagement and audience growth.

● Collaborate with marketing teams to align video content with broader campaign goals and social media initiatives.

Top Choice Trucking LLC Truck Dispatcher/Office Manager Sept 2021 - June 2023

● Schedule drivers to pick up and deliver loads to customers or vendors

● Keep records, monitor driver daily logs for errors or violations

● Monitoring drivers’ working hours and equipment availability

● Receive and forward transport orders to the drivers

● Keep track of weather of all drivers locations in order to flag potential issues

● Determine the best delivery methods and negotiate rates directly with vendors, brokers, and customers

● Vehicle tracking via GPS applications (Keep Trucking)

● Coordinate with drivers for timely delivery of goods

● Prepare daily spreadsheet for Operations and Payroll Manager

● Dispatch owner operators and company drivers within the United States.

● Negotiate rates with customers and update on the status of pick up and delivery.

● Prepare invoices for factoring company

UBER/LYFT Driver Partner Mar 2018 - Sept 2022

• Demonstrated ability to deal peacefully with unforeseen circumstances or delays and use advanced driving

techniques to better improve time management and safety

• Assured that the vehicle is maintained in excellent condition and is cleaned regularly and In-depth knowledge of vehicle maintenance is applied

• Drive V. I. P. to various destinations upon request, with knowledge of various cities and efficient routes

• Neat and smart appearance, customer friendly and intellectual individual with desire to exceed expectations

• Created Excel spreadsheet and maintained files to track mileage, maintenance, and miscellaneous expenses.

INDEPENDENT CONTRACTOR Personal Assistant/Caregiver Aug 2013 – Mar 2018

• Provided conflict resolution and strategic crisis intervention, as appropriate

• Maintained order for resident with dementia to decrease stress for resident and husband

• Prepared and Assist with taking medications doctor's prescribed

• Maintained safe, secure, and healthy patient environment and completed all household chores

• Planned all medical and personal appointments and provide transportation to appointments

• Recorded patient information by making entries in the patient journal and notify family of unusual changes

• Assisted patient with personal care and facilitate activities for physical and mental stimulation

• Followed prescribed dietary requirements and prepare nutritious meals

• Set up new computer system for resident

• Provided administrative task for client as needed

BALTIMORE GAS & ELECTRIC (ACI GROUP CONTRACTOR) Training Administrator

Apr 2011 – Aug 2013

• Provided administrative/technical support to the Training Lead and Training Developers

• Ensured training course material is up to date and manage training room bookings

• Developed training website using frontpage

• Reviewed and scrubbed all training materials

• Created and updated company website regularly

• Coordinated all training logistics including, meeting room setup, ordering food/beverage, equipment etc.

• Created/maintained SharePoint sites for training initiatives

• Created quizzes for training using captivate software

• Created interactive PowerPoint slides for current training

• Entered participant attendance and quiz results using Excel tracker

• Created trainers schedule using pivot tables in Excel

• Provided training metrics of various courses

• Created training surveys using survey monkey

• Created Training Wheels Weekly newslet

IOWA FOUNDATION FOR MEDICAL CARE Project Administrator/Office Manager

Mar 2008 – Sep 2010

• Planned and coordinated project scheduling, budgeting, and administrative tasks

• Supported the project staff by facilitating project logistics such as meetings, conference rooms/calls, etc.

• Assisted in development of presentations for clients

• Supported Project Managers, staff, and Executive level management with assigned project tasks

• Maintained travel and deployment schedule for professional staff

• Managed and coordinated with Program Director to facilitate new office space

• Managed monthly reconciliation and review of c-card statements and billing

• Interfaced with travelers travel agency to resolve issues and assisted staff with travel arrangements

• Supported Project Managers and field staff with communication of information, which included timely completion

of weekly status reports, monthly and quarterly reports, preparation of meeting minutes, and set up WebEx and

VTC equipment for remote offices

• Worked with Project Managers, Developers, and Stakeholders to ensure the PM Best Practices was executed

• Managed security system, coordinated and supervised security issues for vendor/contractor jobs on company

property, while upholding the highest level of security.

• Assisted HR Consultant on HR related issues, including new hires, changes, and terminations

KEY & ASSOCIATES, P.C. Office Manager Jul 2006 – Mar 2008

• Provided support to six members executive staff; coordinated client & staff meetings, maintained calendar for

Board of Directors; provided logistical arrangements and necessary support

• Coordinated and supervised security issues for vendor/contractor jobs

• Assisted in various RFP review for volumes and completeness

• Responsible for monitoring project progress, preparing status and performance reports

• Managed logistics and conducted training for 15-person office staff

• Managed HR related issues, including completing all new enrollment, changes, and terminations

• Responsible for review of monthly invoices from all benefits carriers and process all invoices for payment

UMD – (ROBERT H. SMITH SCHOOL OF BUSINESS) Recruiting Manager Mar 2000 – Jul 2006

• Implemented and managed recruiting functions for top tier Business School

• Managed Business School job-posting database and created access for students

• Developed calendar to reflect monthly Campus Interviews

• Handled all logistics for visiting recruiters

• Managed five junior staff on the recruiting team

• Applied statistics based management and total quality management principles to the department

• Collaborated with other departments and functions to complete special projects

• Organized and developed training curriculum for the recruiting database

• Used ITIL to create new recruiting database processes, procedures, tasks and checklists

• Developed detailed requirement documentation for system validation processes

• Analyzed operational data stores; extracted, transformed and loaded data into data warehouse

EDUCATION

UNIVERSITY OF MARYLAND, GLOBAL COLLEGE

Bachelor of Science - Information Systems Management, Minor in Business Administration

Expected graduation –December 2025

CERTIFICATIONS

AWS Certified Solutions Architect -Associate

Project Management for IT Professionals

Contact this candidate