Salesforce Developer
Resume:
Manoj
Salesforce Developer
*.***************@*****.***
Professional Summary
Certified Salesforce Administrator and Developer with 5+ years of experience and skilled in Apex, Visualforce, Lightning Web Components, and integrations using REST/SOAP APIs.
Extensive experience in Sales Cloud, Service Cloud, data migration, automation (Flows, Process Builder), and report/dashboard creation.
Experience working with Force.com IDE, Data Loader, Import Wizard and salesforce.com Sandbox Environments.
Experience in Requirement Capturing from clients, Designing, Development, Testing and Deploying Salesforce applications.
Experience in working on Sales Cloud and Service Cloud.
Expertise in Salesforce.com CRM, Force.com, Apex (synchronous and asynchronous), Apex Classes, Apex triggers using Trigger Framework, Visual force, Force.com API, Force.com Sites, SOQL and SOSL.
Experience in Salesforce Lightning web components and AURA.
Experience in Batch Processing (Batch Apex) with scheduling (Manual & Automated).
Having good knowledge in Integration from SFDC to other Legacy systems using Rest API and SOAP API.
In-depth work experience in designing custom objects, custom fields, Role Based Page layouts, Workflow, Assignment rules, auto response rules, Validation Rules, Approval Processes, process builder, Custom Tabs, Custom Reports, Report Folders, Report Extractions to various formats, Record Types, Dashboards, and Email templates as per application requirements.
Experience in customizing objects, creating roles and Profiles and configured permissions based on the organizational hierarchy.
Experience in creating various Reports (Summary reports, Matrix reports, Joined reports) and Dashboards.
Designed custom Formula Fields, Validation Rules, Field Dependencies, Workflows, Approval Processes, Outbound Messages, Page layouts, and Search layouts.
Knowing in creating traditional views and created Actions, Buttons, and Links.
Experience in implementing security and sharing rules at object, field, and record levels for different users at different levels of organization, also created various profiles and configured the permission based on the organizational hierarchy.
Worked on the salesforce.com app to set up activities and customized the apps to match the functional needs of the organization
Good knowledge of Security and Sharing rules of objects, fields, and record levels for different users at different levels of organization. Also created various Profiles and configured the permissions based on the organizational hierarchy and OWD rules.
Experienced in the Validation Rules, Approval Process, and Workflow for automated lead routing, Lead escalation, Email Templates, and Alerts.
Followed best practices in writing Apex Triggers, and Apex Classes for various functional needs in the application.
Identifying areas of improvement in data cleansing and making a detailed Documents to encourage a culture of data driven decision making on regular basis.
Involved in writing Test Classes, Unit Testing, and Code Coverage while testing.
Utilized Information Technology (IT) tools to automate and optimize CRM processes, improving customer data management, communication workflows, and reporting
Experience in working with Data Loader and Import Wizard.
Contributed to company growth by implementing Salesforce automation tools that lead nurturing convert.
Interest to collaborate with other IT resources for Continuous improvement and learning on all business-related hardware and software setup and maintenance. Additionally, implementation of new Salesforce features of documentation release.
Optimization Salesforce processes and automating tasks, cutting down on data entry time, and increasing sales team user productivity.
collaborate together with the cross-functional Salesforce development team to ensure that customized apps that enhanced user experience to release successfully and on schedule.
Strong analytical, troubleshooting, and presentation skills, well played in Team and as well as independently.
Experience in designing and implementing custom solutions using SF Object, SF fields, Workflows, validation rules, Approval process, sharing rules, visual force pages, apex classes, controllers & triggers, Salesforce lightning, and various other components Experience in Data migration and integration
Excellent experience working with Salesforce.com sandbox, and production environments.
Documented and aligned CRM system code functionality with business processes, ensuring that customer data management, lead tracking, and sales automation met business goals and improved user experience.
Developed data-driven marketing automation solutions, optimizing customer engagement and retention.
Managed end-to-end project lifecycle for CRM system implementations, coordinating between development, business, and operations teams to ensure project milestones were met on time and aligned with business objectives.
Good knowledge of implementing Future Methods, Batch Apex, and Schedule Apex interfaces.
Experience in integration using REST API which includes one-way and two-way integration with third-party systems.
Implemented SOQL and SOSL queries, and DML to get data from various related objects. Used JavaScript to build dynamic, client-side user interfaces
Worked on Case Management, Lead Management, Opportunity management, User management, Quota management, and various other CRM components.
Strong in Apex development (classes, triggers) and Visualforce page creation.
Proficient in using Salesforce Marketing Cloud to design and execute personalized email campaigns, automate marketing workflows, and integrate customer data to optimize user engagement and increase conversion rates.
Expertise in advanced troubleshooting and problem-solving, diagnosing and resolving complex network, software, and system issues efficiently.
Developed and implemented Lightning Web Components (LWC) and Aura components, leveraging the Lightning Component Framework to create modern, responsive user interfaces and enhance application performance, while also utilizing Lightning App Builder for rapid development of custom Salesforce applications
Worked on Visual Force Pages, Lightning Aura Components, and Lightning Web Components.
Ability to work independently and manage multiple tasks and projects simultaneously, ensuring timely completion without compromising quality.
Skilled in Salesforce configuration (custom objects, workflows, process builder) and user management (profiles, permissions).
Experience in administration, configuration, implementation, and support of Salesforce CRM and applications based on Apex Language
Adept at gathering requirements, designing solutions, and delivering high-quality Salesforce applications in agile environments. Using the Project Management tools like JIRA Component, generate reports, collect statistics, and display them on dashboards.
Strong communication and interpersonal skills, enabling effective collaboration with cross-functional teams and stakeholders.
EDUCATION
EXPERIENCE
Master’s in computer science from Texas A&M University.
Bachelor’s in computer science and engineering from Anna University.
Jan 2023 to Present
Salesforce Developer – Camping World
Jun 2019 to Aug 2022
SFDC Admin/Developer – Schneider Electric
TECHNICAL SKILLS
Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes, Apex Triggers, SOQL, Visualforce Pages, Lightning Application, Workflows & Approvals, Dashboards, Custom Objects
Programming Languages: Apex, SQOL, OOPS, JavaScript
Web Technologies: HTML, Modern JavaScript, XML, CSS, LWC (Lightning Web Components)
Automation Tools: Workflow, Process Builder, Flows
Integrating Tools: Data Loader, Data Import Wizard
Platform: Salesforce.com, Force.com
Database: MS SQL Server
Tools: Visual Studio Code, JIRA,GIt
Projects Summary
Client: Camping World
Job Role: Salesforce Developer
Duration: Jan 2023 to Present
Description:
Camping World, a leading retailer of recreational vehicles (RVs), camping gear, and services, needed to enhance its customer service, sales operations, and inventory management. They implemented Salesforce to streamline their business processes, increase customer satisfaction, and improve sales and inventory visibility.
Project #1: ~ CRM Implementation for Camping World
Roles & Responsibilities:
Customized Salesforce CRM to streamline customer management, sales processes, and inventory tracking for Camping World.
Developed Apex Classes and Triggers for automating sales, inventory updates, and service workflows.
Created custom Visualforce Pages and Lightning Web Components (LWC) for enhanced UI and real-time data display.
Integrated Salesforce with ERP systems using Salesforce Connect for seamless data flow across sales and inventory.
Implemented Process Builder, Flow, and Workflow Rules for process automation (e.g., service reminders, lead follow-ups).
Managed and configured Salesforce Price Books and Products to streamline pricing and inventory processes, ensuring accurate and consistent product pricing across multiple sales channels and customer segments.
Developed custom SOQL and SOSL queries for real-time reporting on sales and inventory.
Creating relationships between the objects using Lookup and Master-Detail relationship.
Configured the Web-to-Lead functionalities. Involved in writing the Flows & Approvals.
Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder, and Lightning Component features. Upgraded some Apps from Salesforce Classic to Lightning Experience to develop a rich user interface and better interaction of pages
Developed various Batch Apex classes and scheduled those using Apex Schedulable classes daily.
Project #2: ~ Camping World Insurance and Finance Operations
Roles & Responsibilities:
Customized Salesforce CRM for managing RV insurance policies, loan applications, and claims processes.
Developed Apex Classes and Triggers to automate loan approval workflows, policy renewals, and claims updates.
Created Lightning Web Components (LWC) and Aura Components to display real-time loan and insurance status on dashboards.
Developed Apex classes, triggers, lightning components, and Visualforce pages to enhance loan processing and financial workflows in Salesforce.
Integrated Salesforce with internal and external financial systems, including banking software and third-party data providers, to improve real-time data synchronization.
Led the configuration of Service Cloud to enhance case management, optimize customer service workflows, and increase user adoption.
Implemented Salesforce Lightning and optimized user interfaces to improve agent and customer experience.
Used Salesforce’s native automation tools (Flow, Process Builder, and Workflow Rules) to automate loan approval workflows and lead assignments.
Created page layouts, and search layouts to organize fields, custom links, related lists, and other components on a record detail and edited pages
Created workflow rules and defined related tasks, time-triggered tasks, email alerts, and filed updates to implement business logic.
Organized email templates and inbound emails using Visual Force for the clients and customers.
Developed Business logic by using Apex classes, Apex triggers, and Apex Test classes.
Environment: ~
Salesforce Technologies: Salesforce CRM, Apex, SOQL, SOSL, Visualforce, LWC, Aura, Process Builder, Flow, Workflow Rules.
Tools & Languages: JavaScript, SQL, HTML, CSS, Force.com IDE, Data Loader, Workbench, Custom Reports & Dashboards, Email Alerts, Scheduled Jobs.
Client: Schneider Electric
Job Role: SFDC Admin/Developer
Duration: Jun 2019 to Aug 2022
Description:
Schneider Electric, a global leader in energy management and automation, uses Salesforce to improve sales, service, and field operations. They customized Salesforce for efficient sales order processing, service request handling, and technician scheduling. Additionally, Salesforce administration ensured secure user access, data integrity, and better reporting, streamlining workflows and enhancing customer service.
Project #3: ~ Sales & Service Automation
Roles & Responsibilities:
Customized Salesforce CRM for sales and service teams to streamline sales orders, service cases, and customer interactions.
Developed Apex Classes and Triggers for automation of sales order processing, customer service case management, and task assignments.
Developed various Custom Objects, Tabs, and Validation rules on the objects and tabs.
Created profiles and implemented Object and field-level security to hide critical information on the profile users.
Configured Web to Lead Process, to capture online leads and lead management.
Implemented business functionality for the “Bulk Lead Conversion” process using Apex.
Created workflow rules and defined related tasks, time-triggered tasks, and email alerts.
Used SOQL for data manipulation needs of the application using platform database objects.
Import and export records by using Data Import Wizard and Salesforce Inspector.
Interacting with the testing team to make them understand the complete module both technically and functionally and resolve the issues.
Salesforce configuration using workflow, Process Builder, Flows, validation rule, approval process, email, custom button, reports, etc.
Implemented Triggers to handle Duplicates leads and automates ownership of leads
Creating various Reports like Summary reports, Matrix reports, and respective dashboards for graphical representation of the work done by users.
Automatically assign the leads to different users who have fewer leads, do this using Apex triggers
Project #4: ~ User Access Management
Roles & Responsibilities:
Managed user access and permissions, ensuring role-based access control to different departments (Sales, Support, Services).
Configured custom objects and record types to match Schneider Electric’s specific business processes, ensuring all relevant fields and layouts were available for each team.
Implemented Profile and Permission Sets to enforce security and restrict access to sensitive information while enabling easy navigation and data entry.
Designed and optimized Page Layouts, Lightning Record Pages, and Compact Layouts for enhanced user experience.
Automated processes using Process Builder, Workflow Rules, and Flow to trigger automated actions, like sending email alerts for approvals, follow-ups, and reminders.
Ensured data accuracy and integrity by implementing Validation Rules and Field-level Security to prevent invalid data entries.
Created and managed Reports and Dashboards to provide key management insights, tracking sales performance, customer support cases, and service outcomes.
Managed Data Imports and Data Cleansing processes using Data Loader to maintain clean, up-to-date customer and account records.
Coordinated with the IT and development teams to ensure smooth deployment of changes and system updates in production.
Implemented salesforce customization including new fields, layouts & objects to meet the CRM needs of sales employees.
Customized security controls, password requirements, and profile-level security measures to ensure data protection for a salesforce instance.
Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that data security is available only to authorized users.
Customized Custom and Standard fields, page layouts, record types, list views, reports, and dashboards.
Maintained and created workflow rules, validation rules, formula fields, escalation rules, and auto-assignment rules.
Environment: ~
Salesforce CRM Customization: Customized Salesforce with Apex triggers, workflows, and process automation; developed custom objects, reports, and dashboards, and managed data imports/exports. Security & Data Management: Configured user access, profiles, permissions, and role-based access control, ensured data integrity through validation rules, field-level security, and data cleansing.
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