Customer Service Project Manager
Resume:
Shamara Cagle
Carbon Cliff, IL
************@*****.***
Professional Summary
To obtain a position where my exceptional written and verbal communication skills combined with my problem-solving skills are used to build and maintain positive relationships between clients and company. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Retail Banker
Woodforest National Bank-Silvis, IL
January 2025 to Present
• Assisted clients with account opening procedures, ensuring compliance with regulatory requirements
• Performed daily cash management activities such as deposits, withdrawals, and fund transfers for individual and business customers
• Maintained up-to-date knowledge of industry trends, market conditions, and regulatory changes affecting the banking sector
• Resolved complex customer inquiries or complaints promptly while maintaining a high level of professionalism
• Assisted in the development of marketing campaigns to attract new clients and increase brand awareness
• Maintained strict adherence to regulatory requirements such as Anti-Money Laundering (AML) guidelines
Team Lead
Git N Go-East Moline, IL
April 2024 to January 2025
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
• Collaborated with other departments such as receiving or merchandising teams to ensure efficient operations
Project Manager
iHolder Photography-Phoenix, AZ
January 2019 to December 2024
• Collaborated with clients to understand their vision and deliver photographs that exceeded expectations
• Managed all aspects of photoshoots, including location scouting, lighting setup, and post-processing editing
• Implemented effective marketing strategies to attract new clients and expand business opportunities
• Demonstrated strong attention to detail in capturing precise moments and emotions
• Provided exceptional customer service by promptly delivering edited photos within agreed-upon timelines
Assistant Manager
Girls Bestfriend LLC-Remote
April 2018 to February 2021
• Assisted in the management of daily operations, ensuring a smooth and efficient budget and workflow
• Implemented new scheduling system that optimized staff allocation and reduced labor costs by 5% by reducing over scheduling
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
• Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly improving sales by at least 10% each period Case Analyst- Contract Position
Cognosante, LLC-Phoenix, AZ
January 2017 to April 2018
• Educated clients on various health insurance plans, coverage options, and policy details to help them make informed decisions
• Analyzed client needs and recommended appropriate health insurance products based on their individual requirements
• Collaborated with underwriters to negotiate competitive rates for clients while ensuring compliance with industry regulations
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and processing policy changes accurately
• Utilized CRM software to track leads, manage client interactions, and generate reports for performance analysis
Education
Bachelor's degree in Accounting
University of Phoenix-Online Campus - Remote
2022 to 2024
Associate in Business Administration
University of Phoenix
July 2018 to June 2020
Dipolma in Education
West High - Davenport, IA
2005 to 2009
Skills
• CRM Software
• Administrative Experience
• Organizational skills
• Autism Experience
• IVR
• Live Chat
• Interviewing
• Photography
• Mentoring
• Calendar Management
• Budgeting
• Insurance verification
• Conflict Management
• Personal Assistant Experience
• Medical Billing
• Customer Service (5 years)
• Personal assistant experience
• Marketing
• Supervising experience
• Sales
• Computer Networking
• Background verification
• Event Planning
• Accounting
• Management
• Special Education
• Loan processing
• Escrow
• Research
• Financial concepts
• Medical Insurance
• Healthcare
• Applied Behavior Analysis
• Forecasting
• Problem Resolution
• Insurance Verification
• Adobe Lightroom
• Janitorial experience
• Project Management
• Negotiation
• Communication skills
• Schedule management
• Office Management
• Recruiting
• Recruiting (3 years)
• Accounts Receivable
• Computer skills
• Cash management
• Labor Cost Analysis
• Direct support professional
• Payroll
Awards
National Honors Society
April 2020
I am a member of the elite National Honors Society that consists of only students who were able to maintain a GPA of 3.7 or higher.
Certifications and Licenses
Food Handler Certification
Driver's License
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