Customer Service Front Office

Rocio M. Amezcua

Anaheim, CA ***** *.*******@*****.***(323)237-7564

Objective:

I’m a rapid & adaptive dynamic individual with adept skill in customer service with ability to handle front office.

Qualifications:

Extensive customer service

Rapid and adaptive

Great attitude

Knowledge of MS word

Skilled collaborator

Data Entry

Phone/Email Etiquette

Punctual/Reliable

Bilingual

FINANCE SOLUTIONS

Receptionist, Pico Rivera, Ca

Nov.2009 – Jun.2014

Managed receptionist area including greeting visitors and responding to telephone and in -person request for information.

Served as central point of contact for all outside vendors needing to gain access to the building.

Maintained the front office desk and reception are in a neat and organized fashion.

Made copies, send faxes and handle all outgoing correspondence.

Received and distributed faxes and mail in a timely manner.

AFC income tax

Tax preparer, Anaheim, Ca

July.2014- April.2017

Work with individual walk -in clients to analyze tax documents, determine deductions, and prepare both Federal and State tax returns.

Informed clients of tax options and fee structure.

Upsold services where appropriate.

Continuously researched applicable tax information to improve knowledge and better serve customers.

Mariners Termite and Pest Control

Appointment Coordinator, Irvine, Ca

August.2017- October 2017

Conducted cold and warm calling while promoting company image and professionalism, integrity, and quality.

Initiated proactive outbound tele sale calls to obtain new business from prospects.

Schedule appointments for sales representatives to meet with prospective customers.

Maintained professionalism and proper etiquette through all forms of communication.

Tanler Termite and Pest Control

Office Assistant, Sate Fe Springs, Ca

Nov.2017-Oct 2019

Handling incoming calls and other communication.

Managing filing system.

Recording information as needed.

Updating paper work, maintaining documents and word processing.

Helping and organize and maintain office common areas

Helping Inspector schedule work dates

Scanned documents to vendors and clients

The Law Office of Thomas K. McKnight

Legal Assistant, Santa Ana. Ca

Nov 2019- Sep 2023

Case Manager / legal assistant

Handled calls in a timely manner and appropriately responded to routine inquiries

Conducting investigations to gather data regarding cases

Provided status update to client on their cases

Email & scan documents to legal office

Assist client with Ach payment

Collected data to prepared file for enrollment agent

Contact this candidate