Administrative Assistant Business Intelligence

Kwaku Asare

*** ****** *** ** *** • Shrewsbury, MA 01545 • *************@*****.*** • 774-***-****

Education

WORCESTER STATE UNIVERSITY Worcester, MA

Bachelor of Science degree in Geography (Earth Science Systems). December 2022

Relevant Coursework: Statistics for predicting housing prices in Massachusetts.

Commit 6 hours as a tutor in physics as a PAL Mentor. PRO for History Club.

Certified Revenue Cycle Representative (CRCR) Certificate

Certified Specialist Business Intelligence (CSBI) Certificate

Grants Reader/Reviewer with New England Grassroots Environment Fund.

UNIVERSITY OF GHANA Accra, Ghana

Associate degree in Earth Science June 2017

Experience

CO-OP POWER (NON-PROFIT/ Volunteer/ Freelancing) Remote Boston, MA

Board Member and Vice Chairman March 2020 – Present

Attended all board meetings and helped in the decision-making (e.g. contracts, hiring of personnel, grant writing/proposal, looking for grant opportunities, inviting investors into the organization, etc.) by putting the organization's interest before my personal and professional interests. Serve on the company’s executive committee and assist the board chair on any special assignment given to me. Represent the organization at events and meetings both locally and also nationwide.

HARVARD UNIVERSITY Hybrid Cambridge, MA

Faculty, Executive /Administrative Assistant April 2023 – August 2023

Organizing an executive calendar and scheduling meetings with students and other faculty in and outside Harvard. Addressed student and faculty questions and requests via phone or email correspondence. Ability to book flights and hotel loggings for superiors and track expenses using Concur. Collaborate with another department executive to help host symposiums within and outside of Harvard.

EMERSON HOSPITAL Concord, MA

Office Administrant (Clinical Office Coordinator) January 2023 – April 2023

Organizing an executive’s (Doctors) calendar and scheduling meetings with employees and customers. Administered and able to collaborate with the human resource department to update employee procedures. Supervised special projects and tasks given to employees from home and assessed their performance in the various departments within the hospital during the COVID-19 pandemic. Addressed customer questions and requests via phone or email correspondence.

CONIFER HEALTH Hybrid/Remote Framingham, MA

Administrative Assistant (Patient Care Representative) August 2021 – December 2022

Managed phone calls, scheduled appointments, and organized calendars. Produced spreadsheets, presentations using PowerPoint, and statistical and budget reports. Supervised the reviewing and optimizing of office policies and procedures, particularly documentation and filing system from home when COVID-19 started. Assisted senior managers and executives with their daily organizational tasks. Supported meetings and attended detailed minutes using applications like Zoom.

QUEST DIAGNOSTICS Marlborough, MA

Data Admin Assistant (Part-time) March 2019 – July 2021

Collaborated with associates to optimize all office-related procedures. Performed receptionist duties when needed. Customer service activities like getting back to hospitals and making sure all entries are accurate and correct. Monitored office supplies, handled shortages if needed, and helped organize communications promptly. Data entry of items.

UNIVERSITY OF GHANA Accra, Ghana

Office Clerk (Student) (Parttime) April 2016 – March 2017

Operated office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment. Answered phones, directed calls to appropriate individuals, and prepared messages. Maintained filing systems either manually or electronically. Copied, sorted, and filed records related to office activities, business transactions, and other matters. Prepared letters, memos, forms, and reports according to written or verbal instructions. Managed calendars and scheduled appointments.

Technical Skills

Operating System: Windows Suite, MAC OS, and Linux.

Computer Skills: Excel MS (Pivot tables) SharePoint, Salesforce, Google Suite, and Microsoft Suite.

Software/Applications: SAP, Smartsheets, Tableau, Trello, JIRA Slack, Zoom and Dropbox, GIS, Concur, Nextdoor, Odoo, and Asana.

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