Administrative Assistant Customer Service

Kiesha Turner

*** ******** **** **********, ** **705 706-***-**** **********@*****.***

PROFESSIONAL PROFILE

Well-rounded professional backed by leadership, retail, and customer service experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Facilitate the efficient flow of patients while remaining focused on managing priorities and ensuring patient confidentiality. Maintain and assure patient privacy and confidentiality.

Bilingual – Fluent in English and Spanish.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Regarded as a natural people person with strong interpersonal communication skills.

Adapt to new challenges and ideas and able to develop relationships with diverse populations.

Encourage high performance work cultures through leading by example.

Communication Platforms – Zoom and Google Meet.

Microsoft Office Applications – Word, Excel, and PowerPoint Type 50 WPM.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Basic Coding Skills for ICD-10 & CPT

Check In Check Out Data Entry Release of Information Medical Laws & Ethics Claims Appeal Process HIPAA Compliance

CMS 1500 Claim Form Medicare Medicaid HMO PPO Insurance Verification Anatomy & Physiology Third Party Billing

Patient Processing Patient Registration Medical Records Management Medical Billing Knowledge Billing Cycle

CERTIFICATIONS

State of Georgia Certified Nursing Assistant

State of Georgia Board of Pharmacy Registered Pharmacy Technician (RPhT) License #PHTC077611

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2024

WORK EXPERIENCE

Stay-at-Home Parent – Chatsworth, GA 12/2020 – Present

Homemaker

Ensure household duties are completed in a timely manner and manage household budget.

Coordinate medical care, meals, and social activities.

Remain deadline-oriented and reliable while adjusting priorities and managing time wisely.

Walmart – Dalton, GA 09/2023 – 01/2024

Stock Associate

Distributed and stocked merchandise throughout the store.

Ensured items were stocked in the correct location, displayed attractively, and rotated properly.

Followed established procedures and worked effectively as a team member.

Claires Inc – Chattanooga, TN 05/2019 – 11/2020

Retail Key Holder / Customer Service

Opened and closed the store, answered inbound telephone calls, and took inventory.

Operated cash register, scanned items, accepted payments, and processed refunds, credits, and exchanges.

Interacted with diverse customers and utilized teamwork to ensure a positive customer experience.

Mohawk Industries – Dalton, GA 06/2016 – 04/2019

Warper Operator

Operated machinery in a safe and efficient manner and in accordance with company procedures.

Inspected finished products for quality and adherence to specifications.

Met production goals and deadlines to maintain schedule and communicated effectively with team members.

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