Customer Service Administrative Assistant

Dulce Hernandez

Office Administration & Customer Service

Tolleson, AZ 85353

*****************@*****.*** - 623-***-****

8+ yrs of providing the highest level and quality of customer service. Professionally communicate with clients, employees, and management at all levels. Bilingual in English & Spanish with the ability to read, write, speak and translate. Self motivator with ability to handle and exceed large workload deadlines. Ability to establish a systematic course of action to accomplish specific objective: set priorities, goals, and timetables to achieve maximum productivity.

Authorized to work in the US for any employer

WORK EXPERIENCE

Office Admin

Bolo Auto Recovery - Gilbert, AZ - May 2017 to Present Answer all calls in a timely rapid manner. Work in several portal systems that allow us to accept an assignment and communicate with our clients set appointments for transporters who transport cars to auctions or dealerships. Clean out personal property from vehicles . take photos of cars that have been repossessed. Scan signed documents and download them into cases on portals. Dispatch Drivers to potential hits on cars. Caregiver

Self Employed - January 2005 to Present

Children and Elderly care. When umemployed by a company I was a caregiver. During this time I would work temporary assignments for staffing agencies.

Receptionist and Administrative Assistant

Western Window Systems - Phoenix, AZ - January 2016 to April 2016 Answered incoming calls and routed them to CSR reps. Scanned blue prints along with all documents used for the job. File and archive in batches. Some housekeeping in out employee kitchen and around the reception area. Sort and file documents. Distribution of mail. Office Assistant

Sonoran Property Maintenance - January 2014 to January 2015 My main priorities were to organize a system to keep track of all supply inventory. Run all reports for GPS tracking for all over night vehicles. Audit and maintained daily time logs. Organized and Audited company relationship contract files. Obtained a homedepot company credit card and purchased biweekly supplies. Reorganized and updated all notebooks for the properties, duties, maps and schedules for supervisors. Keyholder to open office and ran errands for CEO. Organized company picnics, meetings and lunches. Cross- trained in payroll, human resources and operations to help with work load. Receptionist Administrative Assistant

Law office of David A. Thompson - January 2013 to May 2013 I balanced two pošitions.It was a small injury law firm. It was downsized and only consisted of 2 employees and the lawyer. It was an entry level position to gain experience with opportunity for growth in a law firm. Daily duties were intake calls, negotiation with bill collectors, quickbooks and houskeeping of the office. Local deputy registrar/ CSR ll

Vital Statistics & Vital Records - November 2001 to January 2005 Birth & Death registration. Data entry of the records into the government system. Processed applications for birth and death requests. Abide by laws to verify applicants are eligible for certified record information. Verified documents from Court, Paternity and D.E.S that requested changes to birth & death records. Issued over the counter, cash handled with a POF computer program. OBJECTIVE

To find an opportunity that provides an environment for growth and appreciates a good work ethic. EDUCATION

Diploma

Tolleson Union High School

ADDITIONAL INFORMATION

SKILLS

Professional, organized, responsible, dedicated, hard-working individual.

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