Customer Service Administrative Assistant
Resume:
SUMMARY
Phone: 832-***-****
Address: Porter, TX 77365
Email: *********@*****.***
Zasha Dennis
** + years of customer service.
Ability to remain resilient, project patience and empathy, and provide excellent Client service when dealing with stressful situations. Self-disciplined to manage own schedule and adhere to it. Ability to utilize multiple computer programs at the same time. Exhibit professional, courteous, and friendly behavior. Customer focus and adaptability to different personality types. Ability to multitask, set priorities and manage time effectively.Results-oriented Customer Service professional with a 20 year successful track record. Demonstrated ability to ensure that appropriate changes are made to resolve customers’ problems and refer customer grievances to designated departments for further investigation. Administrative Assistant dedicated to employee development with diverse background in management and customer service. Areas of expertise include:
– Customer relationship management
– MS Word, Excel, PowerPoint
– Customer account creation
EXPERIENCE
Texas Installs
Customer Service Support
4/11/2023 - current
Providing omnichannel support via email, phone, live chat. Executing appliance orders and deliveries to multiple homebuilders throughout Texas. Basic office duties. Data entry. Use of several programs including Ms Office simultaneously daily.
The Village Education Solutions
Brandi Spencer 713-***-****
5/23/2022 - current weekend contract
hire
Online tutoring grades Pre-K - 6th. Substitute teaching. STEM enrichment each Friday. Docupros. 832-***-****
Document Specialist
7/22/2022 - 5/2/2023
Procedural processes that reduce redundancy. Focus on detail, accuracy, and the impact of the final process. Organization. Database management. Spreadsheets. Reports. Sorting. Printing. Scanning documents, maps, and plans. Sylvan Learning Center Brenda Wheeler - 281-***-**** off. Administrative Assistant
1/2015 - 3/2022
Implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
Interviewed, hired and trained new quality customer service representatives. Addressed negative customer feedback immediately.
Provided a high level of product and leadership support to representatives and clients. Answer and direct telephone calls
Communicate with customers, employees, and others to answer questions, address complaints, explain information, and take orders.
Operate office machinery
Maintain updated systems for filing, inventory, mailing, and databases Handle incoming and outgoing office correspondence Compile and maintain records of office activities and business transactions Type, format, proofread and edit documents from notes or dictation Prepare meeting agendas; attend meetings to take notes and write minutes Manage work schedules, calendars, and appointments Take inventory and order materials, supplies, and services as needed Troubleshoot problems that arise with office equipment Perform basic bookkeeping and banking transactions, including the collection, counting, and disbursement of money
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Prepare and mail bills, invoices, checks, and contracts Pine Shadows Retreat 281-***-**** off.
Certified Nursing Aid
3/2012 -7/2014
Bathe and dress patients
Serve meals and help patients eat
Take vital signs
Turn or reposition patients who are bedridden
Collect information about conditions and treatment plans from caregivers, nurses and doctors Provide and empty bedpans
Lift patients into beds, wheelchairs, exam tables, etc. Answer patient calls
Examine patients for bruises, blood in urine or other injuries/wounds Clean and sanitize patient areas
Change bedding, restock rooms with necessary supplies Gulf Packaging, Inc. 281-***-**** off.
Customer Service Leader/ Shipping Specialist
05/1999 to 07/2000
Verified and kept records of incoming/outgoing shipments in a timely and organized manner. Liaison to various logistic companies to ensure delivery of various materials. Packed and prepared materials certain orders up to 50 lbs Answering calls, taking messages and handling correspondence Typing, preparing and collating reports filing
Managing databases
Prioritizing workloads
Safeco Demolition
Administrative Assistant
02/1997 to 04/2009
Answer/direct telephone calls
Communicate with customers, employees, and others to answer questions, address complaints, explain information, and take orders.
Operate office machinery
Maintain updated systems for filing, inventory, mailing, and databases Handle incoming and outgoing office correspondence Compile and maintain records of office activities and business transactions Type, format, proofread and edit documents from notes or dictation Prepare meeting agendas; attend meetings to take notes and write minutes Manage work schedules, calendars, and appointments Obtain information to respond to requests by reviewing files, documents, and records Take inventory and order materials, supplies, and services as needed Troubleshoot problems that arise with office equipment Perform basic bookkeeping and banking transactions, including the collection, counting, and disbursement of money Prepare and mail bills, invoices, checks, and contracts. Make travel arrangements for personnel
Operated large equipment during transport from job site to job site. Occasionally leveled soil areas for access to job site EDUCATION
Houston Community College
Real Estate
1997
Lonestar College-Kingwood
Medical Sciences, Medical Administration, Medical Billing, 2008
Houston Community College
Applied Science
7/2020 - 12/2022
Electrical Fixtures
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Basic Electrical Theory
SKILLS
Client relations specialist
Conflict resolution techniques
Team management
Can lift up to 50lbs
Former CNA certified
Shipping and receiving
Safety-oriented OSHA knowledge
First Aid certified
Meticulous attention to detail. Focused on customer satisfaction Scheduling
Data Entry
Problem resolution ability
Able to operate a John Deere backhoe
Maintain and update payroll
Knowledge of Real Estate laws and practices
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