Senior Network Consultant Tex Consults Ltd (On Call)

P A U L I N E W A N Z U U P E T E R

386-***-**** *******@*****.*** https://www.linkedin.com/in/pauline-wanzuu-1a660044/ SENIOR NETWORK ENGINEER

With over 16 years of experience in designing, deploying, and managing robust network infrastructures, I have consistently delivered secure, high-availability solutions for multinational enterprises. My expertise encompasses advanced network design, security enhancements, and operational efficiency improvements through automation and proactive monitoring. I excel at leading cross-functional teams and managing complex projects—from data center relocations to secure network integrations—while ensuring business continuity and compliance with industry standards. I am dedicated to delivering customer-focused solutions that prioritize optimal performance and reliability for end users. CORE COMPETENCIES

Advanced network troubleshooting

Strategic Planning & Business Alignment

Decision-making & Problem-Solving Skills

Cyber Security & Risk Management

Strong attention to detail

Advanced Switching and Routing skills

Multi-tasking

Business Continuity processes

Customer Service Skills

Managing Interpersonal Relationships

SIEM and Data Correlation

Leadership & Team Management

Automation & Efficiency Optimization

Customer & Stakeholder Engagement

WORK EXPERIENCE

SENIOR NETWORK CONSULTANT TEX CONSULTS LTD (ON CALL) Jan 2024 – To Date

LAN,WAN,SDWAN AND SDN DESIGN – Design, implement, and remotely support a Robust LAN/WAN and Data Center solutions, Migration from Traditional Networking to SDWAN, resulting in a measurable 40% improvement in network performance and Cost Minimization.

Comprehensive Documentation: Develop detailed high-level and low-level network design documentation, including precise device configuration, build a knowledge database for common issues that improved response time with 35%.

Software Deployment: Use SCCM to deploy windows updates, new OS Installation Antivirus and software updates, and desktop support that improved on Software streamlined IT operations and decreased system downtime by 20% across client environments.

Ensured Data Center Resilience: Colocation projects, including disaster recovery setups and rigorous Business Continuity Process tests, achieving 99.9% uptime in a demanding 24/7/365 operational environment.

Upgraded Core Infrastructure: Oversaw critical core data center equipment upgrades, resulting in a 15% increase in system capacity and improved network efficiency.

Optimized User and Group Management: Effectively managed Active Directory users, computers, groups, and organizational units to enhance security and operational efficiency.

Improved Communication Systems: Implemented and supported IP telephony solutions with Cisco Call Manager installations, configuring Quality of Service (QoS) to prioritize critical voice traffic, which improved call quality and reduced latency by 20%.

SENIOR NETWORK SUPPORT ENGINEER Jul 2013 – June 2023 Jul 2013 – Jun 2023 NETWORK ENGINEER Oct 2008 – Jul 2013

KCB BANK GROUP Plc. (Largest commercial bank in East Africa headquartered in Nairobi, Kenya, with its subsidiaries spreading across Tanzania, Uganda, Rwanda, Burundi, South Sudan and The Republic of Congo in Central Africa through its subsidiary Trust Merchant Bank )

Strategic Team Leadership & Infrastructure Excellence: o Led a team of network administrators to design, deploy, and maintain secure, enterprise-wide LAN/WAN infrastructures across multiple regions—including Kenya, Tanzania, Uganda, Rwanda, and Burundi—achieving 99.99% uptime.

o Successfully integrated networks following business acquisitions and led the network Team stream for the KCB–NBK integration, enabling significant cost savings through resource sharing.

o Recognized for outstanding leadership in managing end-to-end network infrastructure projects across the KCB Bank group, resulting in improved performance, cost efficiencies, and enhanced service delivery.

Enhanced Network Resilience & Security:

o Spearheaded the implementation and maintenance of secure SDN/SDWAN solutions using Fortinet technologies, reducing network downtime through automated WAN Link failure by 30% and fortifying fault tolerance in a 24/7 operational environment. o Directed major network security projects, including firewall and VPN migrations (e.g., Cisco ASA to FMC/FTD, FortiGate, and Checkpoint), which improved the overall security posture and reduced vulnerabilities by 25%.

o Oversaw the design and deployment of Cisco NAC and ISE across over 204 branches, significantly enhancing secure access control and mitigating unauthorized network access.

Operational Efficiency & Automation:

o Championed network automation initiatives with Python, streamlining configuration and management processes and reducing manual intervention by 40%. o Optimized network performance monitoring using SolarWinds and SIEM solutions, leading to a 20% reduction in critical network events and faster incident resolution.

Data Center & Business Continuity Leadership:

o Directed critical data center initiatives, including core infrastructure upgrades, successful relocations to collocated facilities, and comprehensive disaster recovery setups and Business Continuity Process tests, ensuring robust, uninterrupted network services.

Comprehensive Project Management:

o Led extensive projects in IP telephony, advanced routing and switching, and the implementation of secure LAN, WAN, and campus networks, consistently delivering projects within budget and with minimal downtime.

EDUCATION

Bachelor of Science Information Technology January 2002 – July 2005 Jomo Kenyatta University of Agriculture and Technology

(University centered around global excellence in Training, Research, Innovation and Entrepreneurship for Sustainable Development.)

PROFESSIONAL DEVELOPMENT/AFFILIATIONS

Volunteer/Project Lead, WA Immigrant Resources 2024 – to date o Leads “Girls in Tech” project

o Volunteer consultant supporting small scale minority businesses in scaling up their tech and IT operations

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