Front Desk Customer Service
Resume:
Seeking a dynamic role in the Hospitality Industry to leverage my passion for customer service and team collaboration. Driven by a passion for creating exceptional guest experiences, I am eager to contribute to a vibrant team environment, uphold service excellence, and embrace opportunities for professional growth and development.
1996 – 1998 MASTER "Business management" Education: Financial mathematics, Management Control, Accounting, Taxation and Business strategy, Stock Market and Financial Products, Excel, Access, Business English. Graduated From ESG (Ecole Superieure de Gestion) . France - Paris 75011. 1990 – 1996 DAS (Diploma of Advanced Studies) "International relations History". Education: Life Diplomacy and International Negotiations. Specialty: The Franco-British Policies Challenges in the Arabian Peninsula between the First and Second World War (1919-1939). University Sorbonne I. France
- Paris 75005.
HOTEL B&B WINDSOR PALAIS DES CONGRES *** (Perpignan. France) 8 Boulevard Thomas Wilson, 66000 Perpignon, France. Hotel Manager
Oversaw the hotel's daily operations, focusing on delivering consistent results for the organization by holding the team accountable, giving clear and concise instructions, training, coaching and motivating everyone to reach their full potential and adhering to strict team values and ethics, and high standards of professionalism and exceptional guest service.
Efforts also included maximizing room revenue and occupancy. A strategic decision involved dedicating an employee solely to marketing and prospecting across various channels, such as online, social media, phone, and in-person outreach, to secure group reservations. This initiative surpassed expectations, boosting revenue by over 15% within three months.
PIZZA MOREL Restaurant. 2365 Calz Federalismo, 44218 Guadalajara. Mexico. Entrepreneur
Founded an Italian restaurant offering authentic dishes such as pizza, pasta, and salads prepared in the traditional Italian style. This venture marked an inaugural entrepreneurial endeavor in Mexico, providing invaluable professional, social, and personal growth. With a seating capacity for 40 guests, the restaurant was managed by a dedicated team of five employees. Enhanced the dining experience with interactive pizza preparation areas, enabling customers to customize and observe the preparation of their pizzas, fostering engagement, particularly among families and groups. Development of an innovative concept of live pizza preparation, with gluten-free and vegan options, thus expanding the clientele. An entrepreneurial adventure enriching on a professional and personal level.
HOTEL B&B Paris Porte des Lilas (Paris19. France)
23 Avenue René Franck, 75019 Paris, France.
Front Desk Agent
I efficiently managed the comprehensive front desk operations. This included warmly greeting guests, handling new reservations over the phone, and overseeing check-ins and check-outs. Meticulously processed guest invoicing at the end of their stay and provided detailed information about the hotel’s services and amenities. Additionally, I coordinated closely with housekeeping and maintenance teams to promptly resolve any room or facility issues.
1/2 Alexandre HIMED-MOREL
LANGUAGES
French: Fluent
English: Advanced
Spanish: Advanced
Sept 2021 - May 2023
Perpignan. France
(2 years and 7 months)
Main Director:
Omar ILIKOUD.
+33.629.385.712
*********-****@*******.***
Sep 2016 - jul 2021
Guadalajara. México
(5 years)
Owner / Manager:
Mr Alexandre HIMED-MOREL.
***************@*****.***
Jun 2014 - Sep 2015
Bordeaux. France
(3 years)
Main Director:
Omar ILIKOUD.
+33.629.385.712
*********-****@*******.***
Education
Experience
Objective
Alexandre HIMED-MOREL
Marital status: Married.
Address: 892 E MARTIN LUTHERR KING JR. BLVD.
LOS ANGELES, 90011, CA, USA
Mob: +1-323-***-****
e.mail: ***************@*****.***
CRÊPERIE DELICE LUNCH (Restaurant) (Bordeaux. France) 10 Cours d’Albret, 33000 Bordeaux, France.
Entrepreneur
Founded a French specialty restaurant, focusing on authentic Breton crêpes. Menu featured sweet crêpes made with wheat flour and savory crêpes crafted from buckwheat. To enhance offerings, a salad bar was introduced, allowing customers to create personalized salads with fresh vegetables. The restaurant accommodated approximately 40 guests. The business was operated with a team of three dedicated employees. Although the project was interrupted by unforeseen circumstances, this experience was a valuable opportunity for learning and personal development.
LIBRAIRIE ALEXANDRE MOREL (Bookstore) (Paris. France) 130 Boulevard Murat, 75016 Paris, France.
Entrepreneur
As a book enthusiast, this experience was an exciting and enriching professional challenge. Beyond selling books, my role included welcoming, advising, and guiding readers in their choices from a diverse range of publications. A book signing area was established in the bookstore, inviting authors to sign their works. To promote these events, Launched targeted online advertising and distribution of flyers both in- store and door-to-door in the surrounding area. For each event, an employee was assigned exclusively to manage this task.
The business was diversified by adding additional products such as stationery and newspapers. All of the initiatives implemented have yielded significant results, effectively doubling the revenue compared to that of the predecessor.
Hôtel IBIS Bezons (Ile de France. France)
39-45 Rue Emile Zola, 95870 Bezons, France.
Front Desk Agent
I was responsible for delivering outstanding guest service by warmly welcoming guests, managing check- in and check-out processes efficiently, and ensuring all guest information is accurately recorded in the system. I handle reservations and cancellations, respond to phone calls and emails, and provide guests with information about hotel amenities, local attractions, and transportation options.
- Effective communication skills
- Problem solving such as promptly handling and resolving customer complaints and operational issues.
- Workday Financial Management
- Team Collaboration
- Technological Proficiency: Competent in using hotel management software and office equipment.
- Proficient in managing multiple tasks simultaneously in a fast-paced environment.
- Capable of prioritizing tasks to meet deadlines and provide timely service.
- Effectively working with housekeeping, maintenance, and other departments to meet guest needs.
- Excellent skills of communication in foreign language (French, English, Spanish)
- Leadership and ability to manage conflict.
Sport: Football, Biking, Jogging.
Arts: Oil and Acrylic painting …
Cultural: Reading, cinema, theater…
2/2 Alexandre HIMED-MOREL
Apr 2012 - Feb 2014
Paris. France
(2 years)
Owner / Manager:
Mr Alexandre HIMED-MOREL.
***************@*****.***
Apr 2006 - Sep 2010
Paris. France
(4 years)
Owner / Manager:
Mr Alexandre HIMED-MOREL.
***************@*****.***
Mar 1999 - May 2005
Paris – France
(6 years and 3 months)
Main Director.
Mr Mohan TALLEB
+33.625.203.630
*****@******.***
Hobbies
Skills
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