Business Manager Operations
Resume:
RONALD COLEMAN
Winnetka, IL **093
Home: 847-***-****
Mobile: 847-***-****
SUMMARY:
Professional manager with success and achievement in operations management, sales management, and financial and credit management. Knowledgeable and experienced in the manufacturing, business services, information processing, and retail automobile industries. A proven ability to lead, motivate, and provide open communication for co-workers and employees. Experience in bringing structure, organization, and efficiency to a department, division, or small business.
PROFESSIONAL EXPERIENCE:
Autobarn Dealer Group. 2008-Present
Business Manager, in house finance company, Ludlow Acceptance LLC.
Reviewed sales staff auto loan applications.
Managed processing of credit reports to evaluate auto loan worthiness.
Managed loan information data-entry into proprietary accounting system.
Prepared loan statements, due dates, payments.
Operations Manager, Autobarn
Managed processing of bank deposits, managed demand letters for NSF checks, delinquent payments.
Managed the firm’s relationship with the Evanston Police department and Office of the Illinois Attorney General in delinquency and grand theft auto issues.
Managed processing of Better Business Bureau issues.
Managed Chicago Auto Pound recovery of Autobarn- and client-owned cars.
Providential Bank Corp. 2001-2008
Mortgage banker. Team leader of five mortgage bankers.
Lead team to contact potential clients to purchase new homes, cash out, or refinance.
Assisted team to place loans with lenders.
Negotiated with lenders for approval.
Autobarn Dealer Group. 1991-2001
Sales Associate, Finance, Business Manager.
Processed auto loan applications to lenders for approval.
Negotiated with lenders to approve.
Saab Cars USA, Inc. 1989-1991
Regional Marketing Manager, Central Region
Coordinated implementation of all merchandising activities for the Region as set forth by Saab.
Monitored and followed-up to ensure the most effective use of Saab resources. Researched, wrote and implemented new follow-up system with for Saab dealers to improve CSI performance metrics (Client Satisfaction Index), resulting in the Central region becoming the CSI top-ranked region after 11 months of implementation. National Average - 11.9%, Central Region 10.2%
Completed 12 successful promotions to increase customer awareness, achieving 6% year-over increase in retail sales for the Central region by Q3.
Responsible for all advertising activities. Liaised between national department managers, and between local television and radio stations and marketing and advertising agencies to develop promotions campaigns
Coordinated the set-up and tear-down of auto shows, scheduling of sales personnel. -Implemented a system to log and follow-up ~1-thousand prospects at the Chicago Auto Show, resulting in a quarterly 28% increase in sales.
Accountable for planning, scheduling and implementation of all sales, service and parts training programs, direction, supervision and control of Sales and Aftersales Training Instructors to ensure the fulfillment of their duties and responsibilities.
Patrick Dealer Group, Schaumburg, Illinois. 1981-1990
Manager of Sales, Finance, and Leasing Depts.
Responsible for overseeing all new vehicle sales activities.
Recruited, selected, trained the sales team in a consultative and professional approach, ensuring overall production goals were met (volume, profitability). Reported operations performance directly to the General Manager, working closely with finance and service in processing credit applications and providing service.
Achieved and exceeded production goals while maintaining profitability.
Attained a high turnaround on inventory, minimizing dealer interest rates.
Maintained high employee retention rate.
Business and Finance Manager
Responsibilities included determining credit worthiness of customers, overseeing business- and finance-related dealership functions, assisting customers to obtain credit, liaised between the business and area banks, provided instruction and training in credit review and administration to management and staff.
Implemented credit processing procedures that served to improve credit processing time and increase profitability.
Maintained credit controls that served to maximize profitability on a "per unit" basis.
Assisted management in determining and maintaining proper inventory levels.
Responsible for retail sales and follow-up service of Cadillac, BMW, and SAAB automobiles.
Specifically, this entailed interviewing prospective customers to determine needs and assisting customers in the selection of the most suitable car. Achieved consistently high production levels while maintaining high profitability ratios.
The Patrick Dealer Group is a leading Chicagoland car dealership, serving an upscale clientele, celebrated 120 years in the automotive industry in 2024.
PDG industry accolades:
Volvo President's Club
BMW Most Distinguished Dealer and Dealer of the Year, Outstanding Achievement
Chrysler Corporation Award for Excellence
GMC 5-Star
Pontiac and Cadillac Master Dealer awards
Abbott Laboratories, North Chicago, Illinois 1980-1981
Senior Credit Manager Hospital Products Division
Responsible for overseeing credit and activities for the New York and Philadelphia regions.
Credit verification, collecting on delinquent accounts, dispute resolution, and pricing claims. As Senior Credit Manager, worked directly with hospital administrators, controllers, and staff accountants within the hospital and hospital-related industries.
United Exposition, Chicago, Illinois 1977-1980
Senior Credit Manager Assistant Controller
Responsible for assisting the controller in credit, collection, damage claims, and disputes.
Processed insurance claims and arranged and financed shows by international exhibitors.
Business Systems, Inc., Westchester, Illinois 1971-1977
President. Data Processing Division
1971-1977 Computerized billing service.
Responsible for sales and marketing, preparing and submitting monthly statements, payroll credit collection, and system design.
EDUCATION:
Roosevelt University
Automation Institute Division
Chicago, Illinois
AD, Computer Science, Programming & System Operations.
Wright College
Training and Development Certification (Abbott Laboratories)
Chicago, Illinois
Industry education
COMPUTER SKILLS:
Windows 10
MS Word®
Outlook®
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