Medical Assistant Follow Up
Resume:
ROSA M. LUJAN
**** *. ****** **., *****, N.M. *8240 ***********@*****.***
OBJECTIVE
Seeking to obtain a challenging and responsible higher position. Increase knowledge and to perform any given task and solve any problems under pressure, environment, or conditions, while being offered an opportunity for professional growth and advancement. Seeking a responsible position as part of your team where my knowledge and experience can be utilized to it’s true potential as well as enhanced.
More than 10 years of experience as a phlebotomist.
SUMMARY OF QUALIFICATIONS EXPERIENCE
More than 5 years’ experience as a Medical Assistant.
1-year experience as Hemodialysis Technician.
Excellent leadership skills, ability to provide nursing services such as obtaining vital signs and administering injections.
Proficiency in blood collection by venipuncture and capillary techniques to patients age group, urine drug test collections, paternity collections.
Sensitive to patient and family needs but assertive to nurses and doctors.
Great People Skills.
Able to manage time.
Hardworking and Dedicated.
Basic Life Support Certified.
Bilingual in English and Spanish
SUMMARY OF QUALIFICATIONS EXPERIENCE
May 2023 to Present, New Mexico Center for Pain and Wellness, Medical Assistant. Monitor Assigned phone lines and ensure a response time of maximum 4 business hours. Check voicemails upon arrival in the morning and throughout the day, ensuring to clear all before leaving at the end of the day. Monitor messages in EHR and follow up as required Notify patients of their test results when needed or instructed by the physician to do so. Once notified of the parent’s arrival by Reception, room the patient in an efficient and timely manner. If the appointment is via telemedicine, ensure patients have instructions to join. Explain to the patient what is to be done during the visit (i.e. vitals, applicable tests, scope of the appointment, limitans, etc.) and ask if they have questions. Coordinate completion of required documentation (intake forms, consent forms, opiate agreement, surveys, etc.) Review completed surveys (Stop-Bang, PHQ-9, ORT, etc.). If high risk, note on the appointment summary form, add short key to the Encounter Note and schedule the patient for follow up as per Clinical Standards (i.e. Sleep Study or Psych Assessment). Notify the provider of any patient concerns. Coordinate prior authorizations for medicants, and imaging among patient, provider, and pharmacy. Coordinate medication follow-up among patient, provider, pharmacy. Coordinate additional work-up as required to obtain prior authorization for procedures. Clean exam/procedure room thoroughly in preparation for next patient. Demonstrated competency dealing with adults, and geriatric patients. Flexible and able to readily adapt to unexpected changes.
Exhibits behavior that is courteous, compassionate, empathetic, friendly, polite, and
respectful towards patients, patient’s’ family, nurses, physicians, and co-workers and
extends self to make patient, and other members of the healthcare team feel welcome
and valued.
A.Critical thinking skills with an ability to identify and anticipate risks.
B.Ability to work autonomously yet collaboratively as part of a team.
C.Good written and verbal communication skills.
D.Good organizational skills.
E.Listening skills and perceptiveness.
F.Ability to remain calm under stress.
G.Shows initiative and drives cost effective and timely results.
H.Computer skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel or Google Sheets, etc.
I.Bilingual in English and Spanish preferred.
April 2007-Feb2008, Fresenius Dialysis Center, Patient Care Technician.
Assist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate, welcome assigned patients and inquire as to their wellbeing since their last treatment. Report any complaints or observations to the nurse supervisor. Evaluate vascular access for patency and report any unusual findings to nurse supervisor. Obtain necessary pre and post treatment vital signs and weight. Report unusual findings to nurse supervisor. Perform administration of Heparin as delegated or as allowed by state law. Monitor patients’ response to dialysis therapy and report any unusual findings to nurse supervisor. Obtain vital signs prior to reinfusion; perform all relevant functions necessary for the discontinuation of treatment - document. Discontinue dialysis treatment according to established procedures, evaluate patient prior to termination of venous access - standing & sitting blood pressure. Obtain Hemostasis and apply appropriate dressings & discharge and report any unusual findings to nurse supervisor. Perform and record Pre and Post dialysis evaluation, weight and vital signs with initial identification. Obtain all prescribed laboratory testing and prepare specimens for collection.
Jan.1,2021 to May 2023. Covenant Medical Group and Walk in Clinic, Certified Medical Assistant, Phlebotomist.
Dec. 28,2016- Present, Lea Regional Medical Group, Certified Medical Assistant
Performs patient’s vital signs check, schedules follow up visits and or referrals for patients with prior approvals from insurance. Perform COVID 19 nasopharyngeal swabs, collecting nasal swabs for in office influenza and RSV testing. As well as blood samples for mono. Call pharmacies for medications, and radiology, assist physician when completing physical exams. Give injections at physician orders, obtaining the proper permission signatures, obtains laboratory specimens and prepares them for transport. Provide clerical support and maintain systematic initiation and follow up of scheduled events. Count inventory and order supplies, and order injections, for smooth office day to day operations. Look up vaccinations on the STATE OF NEW MEXICO WEBSITE. And put patient up to date with vaccinations.
Oct.2016- Dec. 2019 Lea Regional Medical Center Unit Secretary/Telemetry Technician/Patient Care Technician
Responsible of several duties on Medical/Surgical floor, duties include patient vitals, linen changes, bed baths, perinatal care. Obtaining patient vital signs & reporting any abnormalities. Transport patient to various points. As a Telemetry technician, responsible for monitoring telemetry on cardiac patients, or telemetry assigned. Log in patients coming on to med/surg floor, put on 6 lead unit, assign patients telemetry unit & enter patient information in the computer and logbook. Assign patient room and set up for admission.
April 2014-Sept.2016 American Medical Group, Certified Phlebotomist.
Responsibilities include performing a variety of routine blood procedures to include venipuncture techniques using standard equipment to include vacutainer tubes and sleeves, syringes, and butterfly needles, conferring with patients to obtain information records, explain procedures, & reassuring patient’s fears. Cooperation with proper record keeping, and information collection, on proper requisitions. Other duties include: preparing and processing labeling and storing patient specimens and samples according to departmental procedures using standard techniques and equipment for subsequent analysis by clinical laboratory staff, providing technical guidance to phlebotomy; stocking supplies on carts and hand trays. Performed other related duties incidental to the work described herein.
May 2010-2012 Pecos Valley Medical Group, Medical Assistant
Performs patient’s vital signs check, schedules follow up and or referrals for patients with prior approvals from insurance. Assist physician when completing physical exams. Obtains laboratory specimens and prepares them for transport. Provide clerical support and maintain systematic initiation and follow up of scheduled events.
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EDUCATION
NEW MEXICO JUNIOR COLLEGE
HOBBS, N.M. 88240
LOVINGTON HIGHSCHOOL, LOVINGTON, NM
New Mexico Junior College, Hobbs, NM
COMMUNICATION
Fluent in writing, speaking, reading English & Spanish, comfortable with translation between patient and physician.
REFERENCES
Lynette Brown NURSE PRACTITIONER
Nereyda Brewer
Reelu Matthews
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