Customer Service Representative

JA Jannie Austin

Bethlehem, GA ***** 678-***-****

**************@*****.*** Bold Profile

PROFESSIONAL

SUMMARY

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. SKILLS leverage call center experience,

customer service skills, problem solving,

and attention to detail to deliver a

positive customer experience. The right

candidate will enjoy building

relationships with customers, adapt

quickly to change, and demonstrate grit

that will inspire others to strive for

superior results.

WORK HISTORY HEALTH CARE CUSTOMER SERVICE REPRESENTATIVE 08/2022 to 02/2025 Everise Remote

• Answer incoming phone calls, chats, and/or emails

• Conduct outreach phone calls and/or emails

• Provide outstanding customer service

• Recognize and follow call flows with scripts

• Research and review customer inquiries

• Research information using multiple systems

• Relay research findings and outcomes to customers

• Identify and escalate appropriate issues

• Clearly document call information and encounters in call logs

• Recognize and alert management of risk and trends

• Quickly transition from one task to another

• Maintain a professional demeanor

• Other duties as assigned

CUSTOMER SERVICE REPRESENTATIVE 04/2019 to 09/2022 Trowe Price Remote

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

•

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

•

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

•

Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

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TALENT ACQUISITION SPECIALIST 10/2017 to 04/2019

Lowe's Remote

• Answer incoming phone calls, chats, and/or emails

• Conduct outreach phone calls and/or emails

• Provide outstanding customer service

• Recognize and follow call flows with scripts

• Research and review customer inquiries

• Research information using multiple systems

• Relay research findings and outcomes to customers

• Identify and escalate appropriate issues

• Clearly document call information and encounters in call logs

• Recognize and alert management of risk and trends

• Quickly transition from one task to another

• Maintain a professional demeanor

• Other duties as assigned

EDUCATION Human Resources

Cornell University, Ithaca, NY

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