Human Resources Resource

Ester Magalong

*** * ***** ******* *********, AZ 85629 520-***-**** ***********@*****.***

Career Objective

Driven and seasoned Human Resources professional, with a Master’s Degree background in Human Resource Management and 16 + years of hands-on experience. I’m highly organized, dedicated and diplomatic with a proven skill to improve working environment and commitment to employee welfare. I possess strong interpersonal skills, demonstrating the integrity when dealing with confidential information. Desire to apply knowledge to your company in all HR related needs and strategic goals, I exceed the ability to perform in the human resources field proactively and think outside the box in a fast-paced working environment. My experience and education is exceptional that requires minimal training and be able to hit the ground running.

Areas of Expertise

Labor Law & Collective Agreement - Training & Development - Policy Formulation - Disciplinary Action Interviewing and Selection - OSHA Standards - Equal Employment Opportunity Employee Orientation - Staff Supervision - Employee Awards - Employee Records Systems - Job Analysis - Health Insurance Packages - Workman’s Compensation - Travel and Benefits -Policy Development - Formal EEO Investigator - Pension Administration - Wage Surveys & Volume Reviews - Upward Mobility Program - Deployment Program - Turkish International Law - Local National Law

Professional Achievements

14 Aug 2004 – 30 Jul 2008: Alaska Consolidated Exchange

Managed 3000 + employees. Conducted college management positions recruitment. Provided management development training, supervising people with disabilities, and how to write a perfect letter of resume. Ensured staffing, employee relations, labor-management partnerships, and all collective bargaining programs are carried out in compliance with contract provisions. Conducted employee relation investigations; made recommendations for appropriate disciplinary actions. Negotiated resolutions to contractual grievances in accordance with the grievance procedure and bargaining agreement. Managed employee grievances, and organizational arbitration. Provided hiring, compensation and benefits. Developed employee initiatives, boosting employee performances by 15%. Achieved 25% annual cost savings in temporary staffing through union negotiation. Reduced company medical insurance premiums by 35% through negotiations and an improved benefits plans. Assisted managers employee on pay-for-performance that increased efficiency by 20%. Trained and recruited internally in deployment programs. Implemented sales goals, planning, and execution. Trained, coached, and assisted supervisors and managers on grievance in performance management, attendance management, promotions, compensation, shift reallocation, and interviewing and hiring. Build and maintained strong relationships with union leadership to facilitate collaborative environment in order to resolve issues. Provided strategic counsel to organizational leadership to ensure compliance with the collective bargaining agreement. Conducted yearly volume reviews and adjusted managers grade based on sales volume. Conducted annual wage surveys and adjusted hourly-paid plan employee grades accordingly.

18 Aug 2001 – 14 Aug 2004: Ft. Huachuca Office (Western Region)

Managed 350+ employees. Implemented HR policies to ensure all practices are in compliance with collective bargaining and employment regulations. Skilled in developing and executing personnel procedure and policies, providing guidance and interpretation for business operation. Proficient in the development of HR objectives and ongoing company requirements. Administered benefits, compensation, and employee performance programs. Ensured HR federal government regulations and applicable labor and employment laws are followed. Analyzed pay and FMLA leave plans. Managed the staffing process, including recruiting, interviewing, hiring, and onboarding. Ensured job descriptions are up to date and compliant with all collective bargainig agreement, local, state and federal regulations. Developed training materials and performance management programs to help ensure employees understand their job responsibilities. Created a compensation strategy for all employee based on market reseach and pay surveys ensuring strategy are up to date. Investigate employee issues and conflicts and brings them to resolution. Ensured company HR policies are applied consistenly. Partner with management to ensure strategic HR goals are alligned with business initiatives. Conducted performance and salary reviews.

17 Aug 1998 – 18 Aug 2001: Turkey Consolidated (European Region)

Managed 400 + employees. Assisted in developing personnel procedures and policies, providing guidance and interpretations for business operations. Participated in the development of HR objectives and systems, including meetings, queries, and standard reports. Adept to assist in administering benefits, compensations, and employee performance programs. Created documentation for all new hires, and continued build files in accordance with the HR protocol. Developed and implemented company policies that supported long-term and short-term goals. Dedicated Human Resources manager to fostering the mission of the Army & Air Force Exchange (AAFES). Partnered with EEO executives and general counsels in executing and negotiating labor laws, and employee terminations. Worked and prepared employee arbitration and employee reduction-in-force. Prepared and executed volume reviews in promotions and downgrades based on volume graded reviews. Executed yearly wage reviews for hourly paid employees. Created schedules that align with customers and business needs. Empowered workforce to make things right for their peers and customers to achieve and exceed customer expectations. Acted as representative during yearly collective bargaining negotiation with Turkish Harbish Union leaders. Knowleageable HR professional in Turkish International law and local nationals.

30 Jun 1993 – Aug 1998: Tyndall AFB Exchange

Managed and directed 350 + employees in personnel training, and labor activities. Advised managers on organizational policy matters and recommended changes. Conducted orientation to foster positive attitudes towards organizational objectives. Identified staff vacancies, recruit, interview, and select applicants. Served as a link between management and employee by handling questions. Worked with the Equal Employment Opportunity department in interpreting and administering contracts, and helping resolves work-related problems to foster positive environment. Created new compensation structures and award ceremonies to improve employee morale and boosted performance. Responded timely to employee issues and questions. Met with new hires to explain benefits, guidelines, and procedures. Redesigned employee handbook according to legal and benefit changes. Saved $150,000/year by reorganizing structure to eliminate unnecessary positions. Performed annual salary audits to ensure salary ranges reflect compensation trends.

Feb 1992 – Jun 1993: Fort Bragg, NC Human Resources College Trainee

Training include managing the staffing process, recruiting, interviewing, hiring and onboarding. Ensure job descriptions are up to date and compliant with collective bargaining agreement, state and federalregulations. Develop training materials and performance management program to help ensure employees understand their job responsibilities. Create compensation strategy for all employees based on market research and pay surveys, and keep strategy up to date. Investigate employee issues and conflicts and brings them to resolution. Ensure company policies and procedures are applied consitently. Partnered with management to ensure strategic HR goals are aligned with business initiatives. Conduct performance and salary reviews. Analyze trends in compensation and benefits. Process FMLA leave programs, workman’s compensation, EEO, affirmative action, disciplinary action, promotion, reduction-in-force and process them in a timely manner.

Education

Master’s Degree in Human Resources Management, Troy State University, Florida March 1998. Bachelor of Business Admin; Minor in Computer Science, Wayland Baptist University, May 1993. Associate of Applied Arts & Science, major in Communication Arts, St. Leo University, FL, Aug 1991. Associate of Computer Science Technology, Brunswick University, GA. Aug 1990.

Additional Skills: Microsoft, familiar with excel. Proficient in company software.

References available upon request.

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