Operations Coordinator

Anthony D. Gordon

Union City, Georgia *****

Cell: 404-***-**** – Email: **************@*****.***

SUMMARY

An innovative operations strategist with over twenty years of experience providing customer service excellence amongst the Clinical, Aviation, and Retail industries. Ten years of Supervisory and Leadership experience; with an additional eight years of clinical, events, and logistical coordination; with another four years of extensive data management. Successfully serves as a leader amongst teams that focus on the implementation of strategies that enhance operational procedures established by Federal agencies such as the Federal Aviation Administration (FAA), and the Institutional Review Board (IRB). Notably awarded and celebrated as a cultivator of impactful relationships amongst patients and staff, which has statistically shown an elevation in the overall quality of engagement between the two entities.

EXPERIENCE

EMORY UNIVERSITY 04/2021- Present

Clinical Research Data Coordinator, Atlanta, GA

Develops and implements strategies that enhance the research protocol consenting process for

an average of 200+ patients that are seen daily by clinical staff.

A proven track record of maintaining a 100% average rating for the completion of data request inquiries reported by the Proton Collaboration Group (PCG).

Investigates medical records and pre-screening results to provide analytical discoveries that would determine the eligibility of potential study participants.

Develops and generates monthly statistical data metrics gathered amongst multiple databases which house a rolling number of 2.000+ patients.

Successfully serves as a primary advisor and trainer for on-boarding work-study students within the clinical trials office.

Responsible for integrating and maintaining multiple applications that house essential data that pertains to clinical research projects, case reports, and patient records.

Emory Healthcare

Patient Service Coordinator, Atlanta, GA 02/2020 – 04/2021

Coordinates and implements procedures that would promote timely care to patients.

Serves as a primary liaison for patients, their families, clinical staff, and treatment therapist.

Review and ensure that all patient related appointments for an episode of care are secured in a

timely manner within the appointed scheduling applications.

Responsible for identifying and resolving administrative issues that impede upon patient’s care.

DELTA AIR LINES 05/2010- 12/2019

Flight Attendance Lead (On-Board Supervisor), Atlanta, GA

Monitors, promotes, and interprets operational protocol and procedures amongst passengers and flight crew that have been established by both the Federal Aviation Administration (FAA), and Delta Air Lines.

Successfully serves as a primary advising strategist for special projects dedicated to the enhancement of operational strategies established by Delta Air Lines, the Federal Aviation Administration (FAA), and the Occupational Safety and Health Administration (OSHA).

Inspects, identifies, and reports faulty equipment and/or aircraft infrastructure concerns that would contradict the specified policies and procedures enforced by the Federal Aviation Administration (FAA).

Serves as a primary source for conflict resolution amongst both passengers and flight crew.

Flight Operations Evaluation Instructor (Special Assignment), Atlanta, GA

Proudly serves newly hired flight attendants as a primary source of in-depth knowledge concerning

operational procedures established by the Federal Aviation Administration (FAA).

Conducts federally mandated operational assessments amongst new hires with an overall graduation rate of 100%.

HOME DEPOT 01/2011 - 05/2013

Merchandising Execution Coordinating Associate, Atlanta, GA

Coordinates the shipment and arrival of merchandise and fixtures that were needed in order to improve the stores displayed products.

Serves as a liaison between Home Depot and vendors in order to maintain products and ensured consistent execution of bay set integrity.

Responds to customer inquiries.

Utilizes problem solving skillset.

ERNST & YOUNG 03/2006 - 11/2008

Customer Care Coordinator, Atlanta, GA

Responsible for organizing the logistics of training classes and major events.

Coordinates senior associate’s travel arrangements (i.e. hotel, transportation, luxury accommodations, etc.).

Utilizes internal software to complete duties and tasks.

Completes data entry involving customer data.

Performs clerical tasks where needed.

SunTrust Bank 09/2005 - 03/2006

Financial Service Representative, Atlanta, GA

Served as an adviser to clients pursuing personal and/or business loans.

Responsible for opening checking, savings, and IRA accounts.

Provided responses for customer account inquiries.

Recommended financial services and products to meet client needs

Footlocker 01/2001 – 09/2005

Stock Manager / Shift Lead

Managed the sales floor while overseeing the stocking of merchandise

Responsible for the hiring of potential associates based on performed standards, rules, and regulations.

Received and recorded new stock as its delivered and shipped out.

EDUCATION

Graduate-Diploma with Distinction, Business Administration Career, Samuel W. Wolfson School for Advanced Studies and Leadership, Jacksonville, FL

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