Project Manager It

Robin Starr, MBA, PMP, ITIL, PMP-ACP

IT Project Manager

Charlotte, NC (704) 953 – 9522

***********@*****.*** LinkedIn/RobinStarr/

Professional Summary

Results-driven IT Project Manager with a proven track record of developing and empowering cross-functional teams to deliver multi-phase, multi-million-dollar projects on time and within budget. A respected servant leader skilled in resource management, knowledge sharing, and performance optimization. Committed to adding customer value through quality experiences, relationship building, and targeted skills development. Proficient in leveraging technical expertise in enterprise network infrastructure, cloud computing, and data management to enhance client support.

Core Expertise

Change Management Team Leadership Project Scheduling

Budget Oversight Staff Development Risk Management

Work Experience

RACF Security Administrator 06/2024 - 01/2025

Administered Resource Access Control Facility (RACF) security, including user account creation, deletion, and access management by documenting and reviewing Servicenow Change Tickets.

Developed Security Groups, General Resource Profiles, and Dataset Profiles, applying the principle of "least privilege" to enhance security measures.

Assisted with mainframe product installations, upgrades, certificate renewals, and disaster recovery planning.

Collaborated with various business units, project teams, and vendors to address security concerns, identifying requirements and evaluating existing processes.

Utilized the zSecure comparison tool to execute user ID comparisons for security audits.

Reviewed daily violation reports and addressed issues as necessary to maintain compliance.

Prepared for and participated in internal and external audits related to access controls.

Provided on-call support for mainframe access issues, ensuring swift resolution of incidents.

Performed additional related duties as required to support security operations.

Ellucian Colleague ERP Project Manager, Johnson C. Smith University 05/2023 – 03/2024

Designed and configured Ellucian Colleague 9 Modules in collaboration with faculty and staff, providing training and ongoing support.

Supported data migration from legacy systems to cloud technologies by adhering to Change Management policy and procedures.

Managed communication and action items for stakeholder engagement.

Worked with universities and colleges and have Higher Ed experience with Faculty, Staff, Students.

Knowledgeable on Colleague Change Implementation for Legacy Systems to Cloud migration

Provided day to day support to client stakeholders.

SECURITY & COMPLIANCE PROJECT MANAGER – Z SYSTEMS & BLOCKCHAIN SOFTWARE, IBM 01/2018 – 05/2023

.

Led project lifecycle management initiatives, consistently exceeding client expectations on multi-million-dollar projects.

Managed system upgrades and compliance initiatives, attaining SOC 2 I Certification to enhance infrastructure security

Successfully deploy numerous hardware and software system upgrades to optimize performance across IBM mainframe infrastructure, Windows and Redhat servers, and internal operating systems using ServiceNow and Maximo Change Management software.

Collaborate with both internal and external teams to resolve technical issues, mitigate risks, enforce compliance, drive change management uphold security.

Attain SOC 2 I Certification to optimize IBM Infrastructure and Hyper Protection software development across Blockchain, crypto, and DB2 products by leading audits and evaluating current processes to improve system performance.

Facilitate bi-weekly team meetings to discuss progress, identify emerging issues, and creatively problem solve to optimize results.

Deliver comprehensive reports to senior leadership, documenting wins and losses

Construct Infrastructure Business Continuity Plans to discover risks and launch safeguards to sustain processes and systems.

INFRASTRUCTURE TECHNICAL PROJECT MANAGER, IBM 01/2013 – 01/2018

Strategically monitored progress, documented errors, conducted audits, and drove continuous improvements to save time for end users by reducing production costs, automating processes, and enhancing connectivity.

Increased team response time during emergency networking, storage, and system backup emergencies by ensuring Change Management was integral in analyzing, troubleshooting, and auditing annual recovery plans.

Instituted virtual meetings to decrease employee travel by 75%, increasing productivity.

Improved technical operations for over 10,000 hardware and software systems, ensuring compliance and accessibility.

Streamlined processes to reduce costs and enhance connectivity, leading to a significant improvement in emergency response times

Additional Career Experience

Business Continuity Planner Bank of America

Systems Programmer & Systems Engineer IBM

Banking Customer Services JPMorgan Chase

Education

Master of Business Administration (MBA) Ohio University

Women of Color Technology Award – Education & Training Ohio University

Bachelor of Arts (BA) – Mathematics Talladega College

Certifications

Certified Project Manager Professional (PMP) Project Management Institute (PMI)

Certified Level III Project Manager Project Management Institute (PMI) ITIL Foundation

Agile Certified Practitioner Project Management Institute (PMI)

Certified Business Continuity Planner DRI

Software Product Management Coursera

IBM Cloud Private – Deploying Microservices with Kubernetes Coursera

Scaled Scrum Master Certification (SSMC) Scaled Agile Framework Certification Training

SAFe 4.5 Scaled Agile, Inc.

A Crash Course in Data Science Coursera

Enterprise & Infrastructure Security Coursera

Introduction to Software Product Management Coursera

Software Processes & Agile Processes Coursera

Scaled Agile Framework Certification

Scrum Fundamentals

IBM Agile Champion

IBM Agile Design Thinker Practitioner

IBM Blockchain Essentials

Volunteer Experience

Project Manager Professional (PMP) PMP Facilitator for internal IBM PMP Exam Prep Study Groups multiple years

IT Skills

Methodologies: Waterfall, Agile, Scrum

Technologies: MVS, VM, Windows Servers, RedHat, Oracle, Blockchain

Tools: Microsoft Office Suite (Excel, PowerPoint, Word), Ellucian Colleague SaaS

RS

Accomplishments

Accomplishments

Accomplishments

Contact this candidate