Customer Service Desk
Resume:
Zekiah Popp
Lacey, WA *****
******.*.****@*****.***
PROFESSIONAL SUMMARY
Results-driven professional with extensive experience in digital systems management, customer service, and team coordination. Adapts to new technology and processes while maintaining high performance metrics. Demonstrates independent problem-solving skills and excels in virtual collaboration. Dedicated professional with a proven track record of meeting company goals through consistent and organized practices. Thrives under pressure and embraces new situations and challenges to enhance the organizational brand. Resourceful manager with a history of successfully coordinating and monitoring operations across various departments. Skilled leader and problem-solver dedicated to streamlining operations, and promoting organizational efficiency. Highly committed with a hardworking mentality to maintain the quality of services and products. SKILLS
o Proficient in POS systems
o Inventory tracking software
o Operational planning
o Staff development
o Team leadership
o Task delegation
o Problem-solving
o Conflict de-escalation
o Strong written and verbal
communication
o Meeting strict deadlines
o Merchandise ordering
o Elevate team spirit
o Employee management
o Employee scheduling
o Order management
o Customer engagement
PROFESSIONAL EXPERIENCE
Home Depot Department Head Federal Way June 2020 – December 2024
• Managed service desk, pro desk, tool rental, and plumbing/electrical. Over all 38 people
• Coordinated virtual order fulfillment and logistics for both in-store and online purchases
• Increased customer satisfaction metrics through efficient digital order management and problem solving
• Led training sessions for new associates across multiple departments
• Improved customer feedback scores from 64% to 100% within second week at service desk
• Successfully managed multi-channel customer communications (phone, email, in- person)
Amazon Flex Renton November 2019 - January 2020
• Utilized digital tracking systems to process and manage package
• Coordinated with remote teams to ensure accurate delivery routing
• Maintained high accuracy rates in digital inventory management McDonald’s crew member Federal Way May 2019 - September 2019
• Consistently ranked in top three for drive-through service metrics
• Managed digital ordering systems and inventory tracking
• Demonstrated ability to work independently during overnight shift EDUCATION Green River College, Auburn, WA 2020
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