Store Manager Customer Service
Resume:
SAVANNAH SOTO
Elizabeth, NJ *****
**********@*****.***
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Risk Management
Payroll Management
Loss Prevention
Retail Inventory Management
Competitor Monitoring
Operational budgeting
Talent Recruitment
Team Development
Customer Service Management
Budget Administration
Employee Training
Opening and closing procedures
Marketing and Promotions
Shift Scheduling
Flexible Schedule
File Management
08/2016 to 08/2023
THE COSMETIC COMPANY STORE
Elizabeth, NJ
Store Manager
Prioritized and accomplished wide range of tasks each shift. Worked collaboratively in team environment.
Monitored entrances, exits and fitting rooms for signs of theft. Proposed innovative marketing ideas.
Maintained an up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members.
Provided repeat customers with exceptional care and attention. Demonstrated use and care of merchandise.
Greeted customers and ascertained customers' needs. Verified that all customers received receipts for purchases. Directed individuals to merchandise locations.
Kept work areas clean and neat at all times.
Organized racks and shelves to maintain the visual appeal of the store. Helped customers with questions, problems and complaints in person and via telephone. Prepared merchandise for sales floor.
Maintained adherence to all company protocols.
Reported incidents to management.
Stocked shelves and supplies and organized displays. Answered questions regarding the store and its merchandise. Implemented campaigns and promotions to help with developing goods and services. Forecasted customer demand to set prices or credit terms for goods or services. Structured HR consulting services to support clients during organizational developments and changes. Directed or coordinated financial or budget activities to fund operations and maximize investments. Mitigated business risks by working closely with staff members and assessing performance. Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales. Monitored progress by establishing plans, budgets and measuring results. Created effective business plans to focus strategic decisions on long-term objectives. Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked. Implemented successful business strategies to increase revenue and target new markets. Reviewed financial statements and sales or activity reports to measure productivity or goal achievement. SUMMARY
SKILLS
EXPERIENCE
Formed and sustained strategic relationships with clients. Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Delegated work to staff, setting priorities and goals. Prepared staff work schedules and assigned team members to specific duties. Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Built relationships with key customers and stakeholders to grow business networks and locate new opportunities. Showcased and built visually appealing displays and signs to encourage customers to buy specific products. Oversaw storewide merchandising benchmarks to maintain operational excellence. Exceeded team goals and resolved issues by sharing and implementing customer service initiatives. Reviewed customer feedback to make operational improvements and promote satisfaction. Preserved product quality by maintaining stockrooms and disposing of damaged items. Answered product questions with up-to-date knowledge of sales and promotions. Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service. Evaluated store performance and incorporated feedback to implement improvement plans. Established store tactics and strategies to achieve operational performance and sales goals. Strengthened work flow productivity by hiring, managing and developing top talent. Updated and maintained store signage and displays. Built customer confidence by actively listening to concerns and complaints and quickly resolving issues. Oversaw inventory management through cycle counts, audits and shrinkage control. Enhanced customer satisfaction and store operations through relationship building and daily problem-solving. Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines. Monitored employee performance and identified performance gaps for corrective action. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Managed inventory tracking and physical inventory counts to minimize loss. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties. Trained and mentored associates to teach daily tasks and procedures. Provided feedback on marketing campaigns to improve effectiveness. Planned special promotions or discounts based on market trends. Updated POS system with new products and promotional offers. Developed relationships with suppliers to negotiate better prices. Prepared monthly reports on sales figures, expenses, profits. Identified opportunities for cost savings through waste reduction initiatives. Managed daily banking activities such as deposits and withdrawals. Assessed operational efficiency of the store's departments. Performed regular price checks to ensure competitive pricing. Created weekly work schedules for store personnel. Maintained accurate records of employee performance reviews. Analyzed financial data to identify areas of improvement. Implemented efficient systems for tracking stock movement. Ensured compliance with safety regulations and company policies. Recruited, trained and supervised new employees.
Resolved customer complaints in a timely manner.
Organized promotional events to increase product awareness. Established customer service standards and monitored staff compliance. Developed strategies to maximize sales and profitability. Monitored inventory levels and placed orders to restock shelves. Conducted daily store operations, including opening and closing procedures and cash handling. EMPIRE COSMETOLOGY SCHOOL
Union, NJ
Receptionist 01/2018 to 01/2019
Greeted visitors and provided them with assistance. Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel. Scheduled appointments for clients, customers, and other visitors. Verified visitors' identification cards before allowing access to the building. Performed data entry tasks into various computer systems accurately and promptly. Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies. Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested. Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Updated daily log book with information about visitors entering the premises. Maintained an organized filing system of confidential client information in accordance with company policy. Served visitors by greeting, welcoming and directing to appropriate personnel. Protected clients' rights by maintaining confidentiality of personal and financial information. Maintained a neat reception area by organizing materials and tidying up furniture. 07/2011 to 12/2016
PATH MARK
Irvington, NJ
Cashier
Assisted customers in choosing good seats by guiding them on the seating map. Made eye contact and pleasantly engaged customers when they entered the store. Assisted customers by helping them to locate the products that they requested. Carefully bagged items to prevent fragile products from being smashed or broken. Reported security and service incidents to management. Kept work areas clean, neat and organized for maximum productivity. Described products and services in detail.
Provided customers with information on specials and discount deals. Scanned goods and collected payments and issued refunds, receipts, and change. Returned any change rendered to the customer after counting it out appropriately. Performed cash, card and check transactions for customer purchases. Collected and stored coupons.
Cleaned and organized register counters.
MYSELF
Freelance Makeup Artist
Professionally applied makeup to 10 clients per month for outings, proms, weddings, funerals and other special occasions and events.
Maintained a full stock of inventory and ensured proper sanitation of makeup tools. Provided clients with personalized skin care recommendations to ensure they maintain healthy skin. Scheduled makeup appointments for clientele.
Conducted consultations to understand the client's desired outcome and assessed skin type and face structure. Performed full makeup applications to 3 clients per week. Used a variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone. Kept up-to-date with industry standards, trends and techniques. Worked with clients of all types to increase profile and status through effective styling. Ability to communicate with the clients and understanding their visual requirements Testing the client skin tone and selecting the best makeup while skillfully choosing the perfect materials for particular face structure
Excellent at facials and make overs
Knowledge on beauty products as well as being aware of the current trends in fashion COSMETOLOGY LICENSE 2019
Empire Beauty School, Union, NJ
HIGH SCHOOL DIPLOMA 2011
Thomas Jefferson Arts Academy, Elizabeth, NJ
EDUCATION AND TRAINING
Rewarded Academic Excellence Award by the Mayor of NJ at Thomas Jefferson Arts Academy Design
Responsible for creative designs throughout The Cosmetic Company Store Certificate of participation for excellence and recognition in Most Professional ACCOMPLISHMENTS
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