Customer Service Representative

DORICA MBILIMA **** Parkview Dr Unit ***, Woodbury, MN 55125

******.*******@*****.*** 651-***-****

~ SKILLS AND QUALIFICATIONS ~

Regarded for the ability to provide clear, informative reporting and guidance to executive management to aid in critical decision-making.

Proven success in leading and mentoring others through effective training and exceptional communication skills.

~ EDUCATION ~

Bachelor of Business Administration-Accounting Major

University of EA, Baraton

~ PROFESSIONAL EXPERIENCE ~

Customer Service Associate Woodbury MN Dec 2024

CVS Jan 2023- Current

Effectively communicate information both to and from store management and crews

Assist customers with their questions, problems and complaints

Promote CVS customer service culture. (Greet, offer help, and thank)

Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers

Maintain customer/patient confidentiality

Shift Supervisor Woodbury MN USA

CVS June 2022 – Dec 2022

Management

Worked effectively with store management and store crews

Supervised the store’s crew by assigning, directing, and following up of all activities

Effectively communicated information both to and from store management and crews

Assisted customers with their questions, problems and complaints

Promoted CVS customer service culture. (Greet, offer help, and thank)

Handled all customer relations issues per company policy and promoted a positive shopping experience for all CVS customers

Maintained customer/patient confidentiality

Cubfoods Woodbury, MN

Customer Service Associate Jan 2022 – Mar 2022

Communicated with all customers as they arrive and try to make it personal if you recognize them as frequent shoppers

Assist customers with their questions, problems, and complaints

Promoted Jerry's customer service culture. (Greet, offer help, and thank)

Handled all customer relations issues in accordance with company policy and promoted a positive shopping experience for all Jerry customers

Answered customer questions and concerns and follows-up with appropriate personnel.

I was also in charge of processing and receiving payments in retail-based establishments.

Maintained customer/patient confidentiality

Senior Accountant Des Moines, Iowa USA

Farm Bureau Financial Services April 2017 – June 30 2018

Prepared financial statements of employee benefits plans and tie out forms 5500 fillings for these plans

Reconciled cost centers balances between the general ledger and the system

Reviewed of invoices, assigning cost centers and general ledger accounts to the invoices to be processed.

Prepared month-end accruals for vendor invoices

Analyzed the demographics of the company and test it in the new database to make sure it was in line with Human Resources data provided.

Variance analysis of financials by functional area and updating dashboard with these changes monthly

Life Care Services Des Moines, Iowa, USA

Senior Financial Analyst March 2014 to July 2016

Oversight of five communities as assigned, with emphasis on analysis and providing timely information to Executive Directors/Administrators and DOMs regarding financial health of communities.

Reviewed of all the reconciliations provided by the accounting director\Review of budget prepared by the accounting directors

Assisted with the audit

Assisted with providing compliance with year-to-year analysis and explaining variances to the different counties in different states

Functioned as interim accounting director as needed, which will involve moth end close which may include producing financials, tax filling quarterly, balance sheet reconciliations etc.

Other projects as assigned

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