Customer Service Administrative Support

Linda Salinas

Houston, TX 832-***-**** *.*********@*****.***

Professional Summary

Customer-focused bilingual professional with over 30 years’ experience in customer service, administrative support, and legal assistance. Adept at managing multi-line phone systems, scheduling appointments, and handling client inquiries with professionalism and efficiency. Skilled in account reconciliation, invoicing, and cash application. Strong communication and problem-solving abilities, with a proven track record of delivering exceptional service in fast-paced environments. Seeking a position in customer service to grow with a dynamic organization.

Career Summary

Accounts Receivable On Demand Incorporated – Houston, TX January 2023 – January 2025

·Provide accurate customer service by clarifying concerns and offering solutions.

·Dispatch technicians for office equipment repairs and maintenance.

·Generate invoices, collect payments, and reconcile accounts, including preparing bank deposits.

·Apply cash receipts to open invoices and manage collections.

·Processed on-line orders.

Live Agent The Hadrian Corporation – Houston, TX January 2021 – January 2023

·Managed multi-line phone systems and responded to customer inquiries.

·Provided customer service support for hospitals, attorneys, and real estate professionals.

·Scheduled and confirmed appointments while ensuring accuracy.

·Assisted in emergency paging for physicians and hospital departments.

Corporate Receptionist Weingarten Realty Investors – Houston, TX May 2004 – January 2021

·Operated a Vista Point Console with 300+ extensions while greeting and directing visitors.

·Managed company mail, invoices, and insurance certificates for tenants and vendors.

·Assisted HR with recruiting projects, job postings, and candidate communication.

·Provided notary services and administrative support for special projects.

Education and Certifications

·QuickBooks Certification Houston Community College – Houston, TX

·Paralegal Certification Sam Houston State University – Huntsville, TX

·Tax Preparer Course Jackson Hewitt Tax School – Houston, TX

·Real Estate Agent License Champions School of Real Estate – Houston, TX

Areas of Expertise

·Customer Service & Client Relations

·Multi-Line Phone Systems & Call Management

·Account Reconciliation & Payment Processing

·Scheduling & Appointment Coordination

·Proficient in Microsoft Office, Lotus Notes, UltiPro, Bottom-Line, Time Slips, QuickBooks

·Administrative Support & Office Management

·Legal Document Preparation & Case Management

·Data Entry & Database Management

·Problem-Solving & Conflict Resolution

·Notary Public

·Proficient in JIMS, Westlaw, SharePoint Oracle Sales Cloud, DocuSign, TaxWise

·Tax Preparer

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