Case Management Social Services

MIGDALIA SCHEERER

Seattle, WA ***** 360-***-**** ***********@*****.*** WWW: Bold Profile

A results-driven professional with skills in the analysis of program procedures. Streamlines processes to meet organization requirements. An expert in team building, goal setting, and low-income housing. Great with resident and social services, as well as employee management. Proven ability in completing projects on time and within budget. Proficient in defining critical problem areas and weaknesses. Initiates better plans for maximum efficiency. Provides team leadership in ensuring programs are completed to expectations by properly managing staff and residents.

Problem-Solving

Case Management

Case Documentation

Organization and Multitasking

Relationship Building

Decision-Making

Conflict Resolution

Documentation And Reporting

Case Manager, 01/2022 - 06/2024

Low Income Housing Institute - LIHI – Seattle, WA

Assists previously homeless people in stabilizing for permanent housing, through informally assessing residents as to their level of functioning

Assesses and acts on behalf of the tenants by connecting them with social services when needed Provides short-term planning for individuals through relationships with both local agencies and service providers

Collaborates with management and Support Services staff to ensure stability of the tenants Builds effective connections with the residents

Initiates de-escalation, intervention and crisis response when needed Engages informal counseling to residents and provides referrals Initiates services and referrals necessary for mental health, substance abuse or disability challenges Coordinates community-building activities, as well as community meetings Also collaborates with volunteers and public agencies which provide activities for the residents Reports regularly in staff meetings, program planning and brainstorming sessions PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Maintains all records for case management and tenant contact information. Housing Specialist, 12/2019 - 12/2020

Mary's Place – Kenmore, WA

Worked individually with families to set housing goals by identifying barriers to housing and developing plans

Completed vulnerability and housing assessments for families and completed screening reports Created accurate housing documentation in a timely way for client meetings Sought out new housing opportunities and resources for families by conducting internet-based housing searches and assisting with housing applications

Worked with clients to access flexible funding assistance Collaborated with staff, Housing Locators, Stability Specialists, and Employment Specialists to refer clients to the appropriate internal resources

Conducted weekly meetings and check-ins with every guest. Customer Service Manager, 09/2007 - 05/2018

Wal-Mart Store Inc. – Seattle, WA

Resolved customer complaints while prioritizing customer satisfaction and loyalty. Took ownership of customer issues and followed problems through to resolution. Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

Reduced customer complaints, proactively addressing issues and implementing effective solutions. Program Assistant - Member Services, 09/2017 - 05/2018 Northshore Senior Center – Bothell, WA

Provided training and daily oversight of volunteers, and led in ensuring adequate staffing levels Trained volunteers in various receptionist roles

Verified that volunteers were equipped to handle emergencies Oversaw member services by ensuring high rates of member satisfaction Managed application process and coordinated tours for all prospective members Facilitated meetings and orientations

Proven ability in managing the cash flow at the front desk by following established accounting practices Experienced in membership sales and promotions

Often worked the late shift two to three times a week as needed Great customer service and people skills

Politely greeted everyone who walked through the door, answered questions, conducted tours, and supervised and trained volunteers.

H S Diploma : Secretarial Studies And Office Administration, 06/1981 Grace Dodge Vocational High School - The Bronx, NY Spanish

Native or Bilingual

EDUCATION

LANGUAGES

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