Information Technology Data Analyst

**+ years of experience in Information Technology Industry with key emphasis on Agile development, Business/Systems Analysis, project management and business/technology consulting.

Understanding of the end-to-end software development life cycle (SDLC) and various Software Delivery Frameworks models such as, waterfall, iterative, Agile SCRUM, etc.

Direct responsibilities include experience with stakeholder analysis, requirements elicitation and management, planning, organizing and Change Management.

Adept in analyzing system requirements working with Product owners and other business stakeholders to author/groom user stories, define acceptance criteria and document it using BDD (Behavior Driven Development), etc.

Experiences in creating UX design/mock-ups, process flow modelling and other BA deliverables.

Experienced in creating data flow diagrams and data mapping specifications to represent the data traversing through multiple systems.

Excellent verbal and written communication skills, especially with regards to presenting details/findings to both technical and non-technical audiences.

Experienced in iterative delivery model with hands on knowledge in implementing projects using Agile SCRUM methodology.

General Business Tools

Microsoft Office Suite, MS Visio, Azure Devops, IBM Rational Team Concert (RTC), Rally, Jira, MS Share point, Rational ClearCase/ClearQuest, BMC Remedy, Mainframe Changeman, etc.

Reporting Tools

SAP Business Objects 4.0, XI 3.1/R2, Web Intelligence and Universe Designer, Dashboard Design.

Databases

MS Access, Oracle, PL/SQL, IBM DB2.

Testing Tools

BrowserStack, Testflight, SOAP UI, Mercury ALM, Selenium, HP Quality Centre, etc.

Programming Language

Mainframe AS400, Unix, JCL, .Net, HTML, Ruby 2.2.2.

Capgemini U.S. LLC August 2024 – Current

Role: Senior Business Data Analyst (Client: Ballester Hermanos Inc.)

Description: Ballester Hermanos Inc. is a leader in the distribution of food, alcohol, and personal care items in the Caribbean market and has recently expanded into Central America. As part of the Digital Transformation and Modernization Project of BHI, the company aims to transition most of its technical portfolio from on-premises structures to a cloud-based (“Managed Services”) structure. Capgemini conducted an end-to-end supply chain assessment for BHI, identifying multiple opportunities and initiatives to help BHI achieve its modernization and technology goals.

Roles and Responsibilities:

Requirements Gathering and Analysis: Collaborated with stakeholders to gather, analyze, and document business requirements for the digital transformation from on-premises systems to cloud-based managed services.

Data Mapping and Migration: Designed and executed detailed data mapping processes to ensure accurate and efficient migration of legacy data to cloud-based platforms.

Cloud Integration Strategy: Partnered with IT teams to define cloud integration strategies, ensuring seamless alignment between business operations and cloud-based solutions.

Process Improvement: Identified inefficiencies in legacy workflows and proposed streamlined processes, leveraging cloud capabilities to improve operational efficiency.

Jira Management: Utilized Jira to manage project tasks, track progress, and ensure alignment with the modernization roadmap, providing regular updates to stakeholders.

Reporting and Dashboards: Developed interactive dashboards and custom reports using advanced analytics tools to deliver actionable insights from newly migrated cloud data.

Stakeholder Communication: Acted as the primary liaison between technical teams and business users, facilitating effective communication to align business needs with technological capabilities.

Training and Change Management: Conducted training sessions for end-users to familiarize them with cloud-based tools and platforms, supporting change management initiatives during the transition.

Capgemini U.S. LLC May 2022 – August 2024

Role: Agile Senior Business Data Analyst Consultant (Client: Subway)

Working as marketing window lead Business analyst for one of the North Americas leading restaurant client. Part of Multi-year transformation journey team of Subway to build better, which has launched its digital menu boards on European expansion.

Met with business teams and process SMEs to analyze current state and develop future state business/functional requirements.

Facilitated workshops with business stakeholders to define operational objectives and gather comprehensive requirements, focusing on enhancing product labeling standards. Key activities included revising the list of declared nutrients, adjusting serving size guidelines, and implementing a refreshed label design.

Liaise with different stakeholders to arrive at granular level details and to author user stories.

Reviewing documentation and requirements, collaborates with development group, product owners, system teams,business owners and stakeholders.

Training and mentoring new analysts in business processes, quality assurance and software Development life cycle (Agile Framework).

Strong in preparing Requirement Traceability Matrix, Data mapping and performing GAP Analysis.

Followed Agile SCRUM guidelines and developed artifacts like epics, user stories with acceptance criteria, observations, impediments, etc. in ADO (Azure Devops) for different sprints and phases throughout system development.

Facilitating and organizing Lean workshops with business and developing Value Stream Maps in MS Visio demonstrating the current and the future state of business processes.

Managed change control log and version control for the documents to provide the ease of understanding and finding the correct documents on Sharepoint.

Worked directly with Project Manager to manage project scope and handle scope changes and created/updates required documents for proper communication, prioritization the requirements for all the impacted teams members.

Conducted requirement walkthrough sessions with the development, QA, business and UAT teams.

Cognizant Tech. Solutions Corporation (Hartford, CT) Oct 2018 – May 2022

Role: Agile Business Data Analyst Consultant (Client: Aetna, Inc.)

Project 1: Supporting multiple core applications for enrollment of various internal and external business user segments, Plan setup, Provider, Employee Secure Website, Aetna Health Information Advantage

As a part of Aetna’s Legal Businesses strategic which includes multiyear initiatives like SSN Encryption, Enable Single Sign-on, incorporate branding standards, SDM and small enhancements, replace their existing enrollment system with a new modernized solution etc. Explore any potential process re-engineering opportunities along with streamlining the production support, process automation, perform analysis to create future requirements and prepare user manual documents.

Project 2: Re-write of Accounting and Reporting Application

Key objective of this project is to replace one of the Aetna’s legacy financial reporting repositories with a more sophisticated and modernized accounting and reporting capability application. This system will interface with multiple core domains such as Membership, Billing, Plan, Claims, etc. in order the support a defined set of accounting and reporting capabilities which including various downstream vendor interfaces.

Project 3: Agile Transformation of Broker Commissions domain

As a part of this initiative, Aetna was migrating its producer enrollment data from one onboarding application to another. Besides the migration itself, this area was adopting Agile delivery framework (from legacy waterfall). The BA support involved not only documenting the project requirements, but also converting them onto Agile user stories /acceptance criteria to align with the Agile SCRUM guidelines.

Roles/Responsibilities:

Performed Gap analysis for new functionality requirements, as well as prioritized them based on actual business needs to align them with the product release roadmap.

Followed Agile SCRUM guidelines and developed artifacts like epics, user stories, observations, impediments, etc. in Rational Team Concert (RTC), Jira, Rally for different sprints and phases throughout system development.

Regularly worked with SCRUM team for grooming the sprint backlog and sprint planning. Also assisted in sprint demos.

Windows Server and SQL Server Migration to Microsoft Azure

Modernization of Web Applications to Microsoft Azure for employer secure website and Ez-Enrollment application.

Work with middleware team for application programming interface, versions, which dev software team use the APIs to request the services.

Worked with data modelers and system architects to discuss design options, in order to optimally keep the current business processes whole in the future state.

Proxy Facilitator of SAFe (Agile) Ceremonies - Daily Scrum, Backlog Refinement, Iteration Planning, Sprint review, System demo, and Retrospectives etc.

Worked with data modelers and system architects to discuss design options, in order to optimally keep the current business processes whole in the future state.

Liaised actively with external vendors to accurately map the interface data requirements.

Developed and documented functional requirements into detailed Business Requirement Documents (BRDs) and maintained structured backlogs for the development team. Presented finalized requirements to the business team, ensuring alignment before proceeding to the testing phase.

Involved in Reviewing SIT/UAT test results with QA and UAT teams.

IBM Pvt. Ltd. (India)/ Infinite Computer Solutions May 2010 – Jan 2014

Role: Business Analyst

Client is Texas's largest regulated electric delivery business and the sixth largest in the U.S. It supplies electricity to approximately 7.5 million consumers in a service area of over 400 communities in east, west and north-central Texas.

Roles/Responsibilities:

Conduct requirement sessions with business stakeholders to understand current process, limitations and challenges, to identify customization/upgrade to address the same.

Create demo, process maps, business blue-print documents to capture AS-IS state.

Work with architects/technology group on the proposed solution to document To-BE state.

Coordinate project scoping and planning with cross-functional teams.

Liaise with different stakeholders to arrive at granular level details and to author user stories.

Strong in preparing Requirement Traceability Matrix, Data mapping and performing GAP Analysis.

Involved/Responsible for writing Acceptance Criteria, Test Plans/Scripts/Scenario using BDD.

Work hand in hand with the Product owners to maintenance and prioritize product backlog.

Review test scenarios with the QA team.

Infosys Ltd. (India) Oct 2009 – Apr 2010

Role: Associate

Client is a leading General Insurance provider in Australia.

Role/Responsibilities:

Elicited requirements through brainstorming, Joint Application Development (JAD) and interview sessions.

Involved in identifying business process and developing business process flow diagrams for pre-approvals.

Validated the various business processes with a committee of Subject Matter Experts (SME's) to ensure the rules and guidelines have been met.

Use MS Visio for drawing Process Flow and Activity diagrams for modules.

Created and managed requirements using MS Word and Excel.

Dedicated a good portion of time with the QA team in front-end, back-end and Regression testing.

Coordinated with the business partners in conducting the UAT (User Acceptance) Testing.

Identified and documented all the issues and tracked the defects using defect tracking tool.

Participated in User training sessions, followed up on a regular basis with the SMEs for every module to ensure that all the guidelines are being followed.

Create traceability matrix and mapped requirements to test case scenarios.

N.I.E.T (India) Nov 2008 – Sep 2009

Role: QA Analyst

Accomplishment Web Tracker/focus aims to provide time sheet facility to its customers. Application contains features, which are related to employee time tracking, task assignments, tracker submission, reminders, approvals & its notifications.

Roles/Responsibilities:

Analysis and review of BRDs/Technical requirement documents.

Participate in writing High level Test plans, Test Scenarios, Test cases and Analysis.

Participate in creation of Automation Test Plan; responsible for reviewing the scripts written by peers.

Responsible for design and implementation of Selenium WebDriver automation framework.

Automated regression test cases using Selenium WebDriver with Ruby.

Performed Regression testing on new builds and every modification in the application using Selenium WebDriver with Ruby.

Responsible for debugging the automation tests and fixing the errors in the automation tests.

Test compatibility of application for dynamic and static content under various cross browsers (Firefox, Chrome, IE) using Selenium WebDriver.

Load Test Cases in the HP Quality Centre / ALM Tool.

Certified SAFe Scrum Master (5.1) by scaled agile community.

Certified for SAFe PO/PM (5.1), 2023 by scaled agile community,

Enrolled for Professional Scrum Master 1 (PSM1) by Scrum.org, 2020.

Sustainability Awareness, 2024 by Capgemini.

Bachelor of Engineering, Computer Science, Rajiv Gandhi Technical University-India (2008).

PROFESSIONAL SUMMARY

BUSINESS/TECHNICAL SKILLS

EMPLOYMENT HISTORY

CERTIFICATIONS

EDUCATION

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